We had 14 solar panels a little over a year now and they've worked exactly as promised. We barely use any electricity during the sunnier seasons and sell our excess back to the grid. The installation... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service from these guys, I enquired with a few companies of which Phase was quick to answer any questions before arranging a survey to ensure solar with right for my business. Following... See more
I’m clueless when it comes to solar and I can honestly say that these guys guided me through the whole process perfectly. Everyone I dealt with was Brilliant so much so phased Energy will be fittin... See more
Company replied
We had our solar panels and batteries installed Nov 2024. After a year of use we feel we can comment properly on Phase Energy. They have been very good and provided the support we required. We are ve... See more
Company details
Written by the company
As one of the UK’s leading solar companies, with a growing team of over 35 experts we complete around 50 installations a month. We bring a wealth of experience and knowledge to help specifically design and install each one of our customer’s needs. Our mission is to empower both domestic and commercial clients with cutting-edge renewable energy solutions that significantly reduce energy costs and more importantly to tackle the bigger issue of climate change, together.
Contact info
Springfield Rag Room, ME14 1GU , Maidstone, United Kingdom
- 08000383485
- info@phaseenergy.uk
- phaseenergy.uk
4.3
Excellent
52 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amateurish Company that wasted my time.
Despite receiving a text from them confirming their arranged visit at the beginning of the week they failed to show . Thereby wasting my time waiting in for them . When I rang them they advised they would check the appointment and call me back. There was no call back that day .
All in all ,a very amateurish company with no organisation or respect for possible customers. Definitely would not recommend them to anyone.
January 15, 2025
Unprompted review
Reply from Phase Energy SE Ltd
Thank you for your feedback, and I’m truly sorry to hear about your experience.
We completely understand how frustrating it is to be given a confirmed appointment, only to be let down with no communication on the day. That’s not the level of service we aim to provide, and I apologise for the inconvenience and time you’ve wasted as a result.
There is clearly a breakdown in communication and follow-up in this case, and it’s something we are taking seriously. We’re currently reviewing our internal processes to ensure missed appointments and unreturned calls are never overlooked.
We are genuinely sorry for the poor impression this has left and appreciate you bringing it to our attention. While we clearly didn’t meet your expectations this time, we are committed to learning from these mistakes and improving how we serve potential customers.
Kind regards,
Phase Energy
Excellent service all round. Very pleased with my solar installation.
Phase Energy worked with me to find the most suitable panel layout for my property. I am very pleased with the installation. The installers were all very professional and polite. Whole installation done in a day which amazed me.
October 30, 2024
Unprompted review
Reply from Phase Energy SE Ltd
Dear Valerie,
Firstly, here at Phase Energy we would like to personally thank you for taking time out of your day to leave us a review following on from recent works carried out at your property and we are delighted to hear you are happy with our services.
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
The Phase Energy Team :)
Great customer service
Great customer service, friendly & professional. Would highly recommend!
September 18, 2024
Unprompted review
Reply from Phase Energy SE Ltd
Dear Valued Customer,
Firstly, here at Phase Energy we would like to personally thank you for taking time out of your day to leave us a review following on from recent works carried out at your property and we are delighted to hear you are happy with our services.
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
The Phase Energy Team :)
Brilliant
Professional and efficient service. Thoroughly recommend.
September 4, 2024
Unprompted review
Reply from Phase Energy SE Ltd
Dear JC,
Here at Phase Energy we hope that you are well.
We would like to take the time to personally thank you for taking this the to write your review it really is greatly appreciated. All our feedback is valued, particularly when it reflects the professional manner of our business, quality installers, and attention we pay to customer care.
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
The Phase Energy Team :)
Great customer service
Great customer service. Very happy with work completed. Would recommend.
September 28, 2024
Unprompted review
Reply from Phase Energy SE Ltd
Dear Mr Powers,
Firstly, here at Phase Energy we would like to personally thank you for taking time out of your day to leave us a review following on from recent works carried our at your property and we are delighted to hear you are happy with our services.
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
The Phase Energy Team :)
Reply from Phase Energy SE Ltd
Dear Mr Taylor,
Here at Phase Energy we hope that you are well.
We would like to take the time to personally thank you for taking this the to write your review it really is greatly appreciated. All our feedback is valued, particularly when it reflects the professional manner of our business, quality installers, and attention we pay to customer care.
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
The Phase Energy Team :)
Thank you to the Phase Energy team
Thank you to the Phase Energy team. Excellent service from start to finish, so friendly and knowledgeable. Clean and tidy and most importantly so happy with the outcome, my partner and I couldn't be happier.
I couldn’t recommend Phase Energy SE Ltd enough.
September 30, 2024
Unprompted review
Reply from Phase Energy SE Ltd
Dear Valued Customer,
Here at Phase Energy we hope that you are well.
We would like to take the time to personally thank you for taking this the to write your review it really is greatly appreciated. All our feedback is valued, particularly when it reflects the professional manner of our business, quality installers, and attention we pay to customer care.
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
The Phase Energy Team :)
Reply from Phase Energy SE Ltd
Dear Mrs Smith,
Firstly, here at Phase Energy we would like to personally thank you for taking time out of your day to leave us a review following on from recent works carried out at your property and we are delighted to hear you are happy with our services.
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
The Phase Energy Team :)
Phase energy recently completed a solar…
Phase energy recently completed a solar pv installation for my home in Surrey. The service was superb from start to finish and I couldn’t fault them one bit.
August 29, 2024
Unprompted review
Reply from Phase Energy SE Ltd
Dear Miss Beck,
Here at Phase Energy we hope that you are well.
We would like to take the time to personally thank you for taking this the to write your review it really is greatly appreciated. All our feedback is valued, particularly when it reflects the professional manner of our business, quality installers, and attention we pay to customer care.
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
The Phase Energy Team :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.