PHC Service Reviews 

786
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly engineers who arrive on time and thoroughly service their vacuum cleaners. People appreciate the helpful advice and efficient repairs that make their home appliances work like new again. Many consumers note that maintenance plans provide great value and keep their devices in top condition throughout the year. However, some people mentioned issues regarding the high costs of replacement parts and a lack of pricing transparency for extras. A few reviewers felt that certain service fees were excessive or experienced unexpected expenses during their appointments.

What people talk about most

Staff

People report high satisfaction with staff, noting that engineers are consistently professional, friendly,... See more

Service

Reviewers mention positive feedback about service, noting that engineers arrive promptly, work efficiently,... See more

Product

Reviewers highlight positive aspects of product performance, frequently noting that their vacuum cleaners... See more

Quality

Consumers find quality to be positive, noting that their vacuums work like new and suction is fantastic after... See more

Price

Clients share negative opinions on price, expressing widespread dissatisfaction over expensive service fees... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jon turned up very early and I appreciated his apology, it was fine. He acknowledged my dog and played with her prior to commencing the service and clean of my cleaner. He was thorough and also told m... See more

Company replied

Rated 5 out of 5 stars

Had 3 hoovers 2 shark uprights one cordless , one corded and one x4 sebo ,two sharks in dire trouble , filter and power issues , the sebo had a severed lead and filter issues plus two rollers to be re... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend this company highly enough. I had my Dyson V15 detect serviced today. Jack the engineer completely dismantled the hoover and cleaned every part of the hoover. I must say the... See more

Company replied

Rated 5 out of 5 stars

Had our Dyson serviced and fixed. Booking the appointment was easy, the phone team were informative and have many time options available to suit me. Jack the servicing engineer was friendly, worked... See more

Company replied


Company details

  1. Vacuum Cleaner Repair Shop

Written by the company

In-home servicing of high-quality vacuum cleaners. we specialize in the servicing and repair of Dyson, Miele, Kirby, Gtech, SEBO and Oreck vacuum cleaners.


Contact info

4.8

Excellent

TrustScore 5 out of 5

786 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(786)

225 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and efficient service

Ross was friendly and efficient and my Dyson and Shark machines now look brand new. It was great that he could supply the Dyson parts needed, and the replacement filters for the Shark will be sent to me. Being able to arrange the service at home, and not having to worry about sourcing spare parts, is important to me as I am main carer for my housebound husband. Many thanks to Ross for a job well done.

December 2, 2025
Unprompted review
PHC Service logo

Reply from PHC Service

Hello, Judy, thank you for your kind review. It is our pleasure to serve you.

Rated 5 out of 5 stars

My Dyson DC9 vacuum cleaner was…

My Dyson DC9 vacuum cleaner was stopping and starting so obviously needed the attention of a qualified vacuum cleaner engineer. It was given a very thorough clean by Ross who expertly disassembled it and cleaned all its numerous parts and reassembled it. It has been working very well since.

October 29, 2025
Unprompted review
PHC Service logo

Reply from PHC Service

Thank you for your positive review, M Preston

Rated 5 out of 5 stars

Excellent service 100% highly recommend them

Daniel seviced my DC39 today and l was so happy with the outcome as it needed a few parts. As l told Daniel if l could only get into the main body l would do it myself. He also mentioned that l take out a 2 year service plan as l keep my Dyson too clean. Thank you Daniel for your friendly and professional service today💯

November 14, 2025
Unprompted review
PHC Service logo

Reply from PHC Service

Hi, Janice, thank you for your detailed and positive review.

Rated 4 out of 5 stars

Jon arrived early (good!) and serviced…

Jon arrived early (good!) and serviced our Dyson vacuum. He was clean efficient amd very polite, what's more he got on well with our dog.
I shall keep this service going as it seems an effective way forward.

November 11, 2025
Unprompted review
PHC Service logo

Reply from PHC Service

Hello, Philip, thank you for your kind review.

Rated 4 out of 5 stars

My Dyson was sitting in my cupboard…

My Dyson was sitting in my cupboard until Tom can from Dyson to service my machine.
He smelt burnt and said that I need a new motor which will cost me £150! I said no thank you, I’ll throw it away.
Tom said he could dispose of it for me. We put it in a black bag and no machine and I still had to pay him £39.99 !

November 11, 2025
Unprompted review
PHC Service logo

Reply from PHC Service

Hello, May, thank you for your review.

Rated 5 out of 5 stars

PHC hoover repair

Mark the engineer was very efficient and polite. On returning the hoover he explained what the problem had been . Thanks also to the office staff who were also very attentive and kept me updated .Overall one hundred percent recommendation for this company .

November 11, 2025
Unprompted review
PHC Service logo

Reply from PHC Service

Thank you, Judith, for your positive review.

Rated 5 out of 5 stars

Excellent service

Daniel was out engineer today, he arrived on time, he was polite, knowledgeable and helpful.

November 11, 2025
Unprompted review
PHC Service logo

Reply from PHC Service

Hello, Mrs Page, thank you for your kind review.

Rated 5 out of 5 stars

Brilliant service

Jack did an amazing job, very knowledgeable. My Dyson is as good as new.

November 10, 2025
Unprompted review
PHC Service logo

Reply from PHC Service

Hello, Tania, thank you for your five-star review.

Rated 5 out of 5 stars

Ross arrived early

Ross arrived early, did a good job (though he had to do some of the reassembly a second time) and explained what the problem was and recommended PHC do an annual service. We shall use you again.

November 6, 2025
Unprompted review
PHC Service logo

Reply from PHC Service

Thank you for your recommendation and positive review, David.

Rated 5 out of 5 stars

Professional and polite

As usual, my service engineer Mark was professional and polite..
I have 4 cats and he took the time to talk to them when they got inquisitive.. very friendly man and I look forward to seeing him next year..

November 5, 2025
Unprompted review
PHC Service logo

Reply from PHC Service

Thank you very much, Mrs West, for your positive review and continued custom.

Rated 5 out of 5 stars

Friendly and polite service

Friendly and polite service, reliable and knowledgeable. Arrived slightly early but was no trouble, a good service all round.

November 4, 2025
Unprompted review
PHC Service logo

Reply from PHC Service

Thank you very much, AN, for your kind review.

Rated 5 out of 5 stars

Daniel was great

Daniel was great. He explained the condition of our Dyson, and what our options were. We went ahead with his suggestions, he had all the parts and the pricing seemed good value. Would recommend

November 4, 2025
Unprompted review
PHC Service logo

Reply from PHC Service

Hello, Adam, thank you very much for your five-star review and recommendation.

Rated 5 out of 5 stars

Daniel was on time

Daniel was on time, very polite and helpful as usual. He was very thorough examining and servicing our Dyson.

October 31, 2025
Unprompted review
PHC Service logo

Reply from PHC Service

Hello, Judy, thank you for your five-star review,

Rated 5 out of 5 stars

I was very impressed with Jon

I was very impressed with Jon. He was prompt, early in fact, was very efficient. Explained what was wrong and the solution. Would highly recommend this company for servicing and fixing your Dyson. Thank you very much.

October 31, 2025
Unprompted review
PHC Service logo

Reply from PHC Service

Thank you for your positive review, Colin.

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