phivillaus.com Reviews 228

We ordered a table and eight chairs six chairs came with all the parts. The other two chairs came with the back of the seat missing. The box was ripped open. This was no fault of the company, but after contacting the company, it took seven weeks before I got the back and the seats, the other two chairs.
At first communication was a little sketchy here and there, but towards the end before before I got the chairs. Communication was great. We love the furniture that is very durable and very comfortable and we’ve used it a lot already.

The table and chair that I purchaed were very well packed and easy to install. The quality of the material was equally good.
In addition to the quality of the product I was totally blown away by the quality and professionality of the customer service.
Thank you

I must say that we LOVE our new patio table and chairs. Upon arrival, the quality and style were even more beautiful in person. We received 4 boxes at one time and then realized that we were missing the 5th box. Contacted Phivillaus via email and received a response back on the same day. Box 5 arrived the very next day. Once table was put together we realized there were 2 small rust spots. I contacted them again and they are sending us a new table. Great customer service.

Excellent seller and truly exceptional customer service. I had a small issue and was assisted with courtesy, efficiency, and professionalism until it was resolved. A well-deserved 5 stars. Congratulations!

My husband purchased me a greenhouse so that I could have two doors on either end. Within a matter of months of installing it, both end door straps dry rotted and literally fell off in my hands when rolling door up. The company offered to send new straps, which I politely declined since I'm not going to sew into plastic new straps that are supposed to be sewn into a seam nor should I have to. I was then told that a new cover would be ordered and since March I have been waiting for that cover to arrive. Recently I reached out yet again asking what was the status and was told they no longer have a white cover they would gladly send a green cover to my 27 ft Greenhouse. I told them that would be acceptable and then two days later I received another email stating they don't have the cover in stock in green (yet their email stated they did)and asked if they could just go ahead and ship me an entire new Greenhouse. Scratching my head thinking you can't pull the cover out of a box? But whatever, my issue is that I need these doors up during our 100° days. They sent yet another email asking me to confirm my address which I did and then two days later I received an email stating the warehouse doesn't even have a full set in stock so they would issue me a credit and to please go to their website to pick something out. Looking at their site they no longer offer any greenhouses at all which leads me to believe that these Greenhouse covers have had more than just my issue and complaint. As an avid Gardener I do not need an expensive patio furniture set, I need a greenhouse. It's simple folks and if you can't Supply me with the greenhouse that's not going to fall apart I would like my money back. I was now told it fell outside of the 30-day replacement guarantee from @amazon Well isn't that amazing it only took 7 months for them to tell me that they don't have to replace it when they offered on numerous occasions to do so. So now they are back peddling telling me I need to pick something off their site. Which I'm not going to do, I have no use for a $500 umbrella Etc I'm a gardener I want a functional greenhouse.

Good deal on 4 seater sofa patio set that comes with corner storage box for cushions and tempered glass top coffee table. Price was reduced from $899 to $380. The issues are as follows: they do not tell you up front that you are assembling this, I would have rethought buying. Their assembly manual is done poorly, had to figure out parts. Their seat cushions are not as thick as I would have expected. I can see me replacing these depending on how long they last. I am not sure if this set will last as long as our last Pier 1 set, we will have to see. Their customer service is responsive and answers questions timely. We will have to see how long this set lasts.

The product is beyond my expectations, but the customer service is where this company really shines!
They provided me quick and friendly results.
I am glad I did business with them and look forward to buying from them again in the future.

Products are very well made. Frame on the furniture is heavy. Cushions are nice. I had a child drop a blue cupcake on a cushion and blue dye came off with just a little detergent no stain. I also received the wrong table for my conversation patio furniture and I one damaged lumber pillow with my dining set and customer service was awesome. I had replacement in less than a week.

Great costumer service. Table did come with a dent. I took a picture and sent an email to Phi Villa costumer service and a replacement table was quickly sent.

Good customer service.

Just bought outdoor furniture from phi villa. Was tightening a bolt and the weld snapped that holds the threaded insert. They said the replacement piece would take 2-3 MONTHS to arrive. They haven’t offered a solution to send it back. Don’t buy!

We ordered a Fire pit patio set. The 1st 3 chairs went together well. The forth had 2 faulty parts. Screw package in the ones set was loose so all the screw were jumbled together. I contacted customer service and after I sent photos of the bad parts they sent replacements parts & a new screw package. Great Customer service! The set is beautiful as well.

I was missing the correct cushion for my swivel chair. I lucked up and got in touch with customer service after trying for a couple of days. I received my chair cushion within the expected timeframe however it was the wrong cushion. After an email or 2 to ensure the correct replacement, I received the correct cushion within the timeframe given.

During my interaction with this company. they were very prompt with their responses, as the appropriate questions follow out really what my problem was and corrected it quickly. One part of the set was damaged by a screw hole and was replaced within a week, and the other part needed to be manufactured and was 2 to 3 weeks later that I caught it, but I was informed all along the way, keeping me informed of the process. I got all the parts and everything is put back to originally new. Very pleased.

I purchased 7 piece set through a big box store, when received it one of the boxes was missing parts to 2 chairs. The store referred me to the customer service at Phi Villa. They were very helpful and concerned. But I did have to send them pictures of the parts we received, which I thought was unnecessary as it made me feel like I wasn't being honest with them about the missing parts. But other than that they were quick to solve the problem and they sent 2 chairs out to me quickly. I asked if they wanted me to send the incomplete package of chairs back to them and they said to keep them to use for parts if ever needed. It was a positive experience. They responded within 24 hours of emails to them.

THEY ONLY SENT ME BASE NO UMBRELLA. TOOK MY MONEY AND NOW I CANT REACH THEM

Poor customer service. Bought a patio set and missing stuff to it. Trying to return it and getting the run around. Want a refund.

I purchased a set of outdoor furniture and once I had put it all together, I found that they had sent 6 seat cushions for the couch. It should have been 3 seat cushions and 3 back cushions. The back cushions are a different size than the back cushions. I emailed them with the problem and they responded quickly. They sent the correct cushions to me within a week. I give their customer service an A+.

Do not purchase! They Falsely advertise Waterproof cushions and then when you contact them they continue to deflect by claiming this means water resistant or splash proof. They insult the intelligence of the consumer by ignoring your claims and send useless emails regarding cleaning and storage tips.

The chairs are beautiful and comfortable and less expensive then other competitors. The customer service is excellent. I had a few problems initially but customer service rep Yvonne quickly remedied the issue.