phivillaus.com Reviews 228

I bought a 7 piece Phi Villa set from Overstock.com. The set was on sale so I thought I would take a chance.
I am so glad I did, the set is solid, made very well, clean welds etc...There was a piece that needed replaced - I emailed and sent pictures. Customer service was perfect, received what I needed in 5 days.

I contacted customer service about missing parts. Customer service responded right away! They sent everything I needed to complete my patio chair set up! Everything is complete!

Patio table and chairs arrived within a couple of days of eachother. Unfortunately, FedEx delivered the last two chairs to the wrong address as evidenced by the picture they took showing the package on a front doorstep that is not our front doorstep. FedEx offered not contact with us other than a text link to let them know if the package showed up. After contacting Phivillaus, they offered to send two additional chairs and the chairs showed up with two days after contacting them. Great customer service. Lastly, the chairs and table are quality and fairly easy to assemble. I would definitely order from this company again based on our experience.

Decided to spend the money and buy quality. Looked around and decided to buy from Phivillaus.com. I needed a patio dinning set and found one I liked. It arrived and was very nice quality and chairs with the thick cushions are very comfortable. I did find a couple flaws which I contacted the company about and after a couple of email to clarify the problem they quickly did everything they could to solve the issue and make sure I was happy with my purchase, I would definitely buy from this company again...and will

I contacted customer service about our three pice furniture to let them know the rattan was starting to sag with in the first uses and the cushions were definitely not up to par. I contacted them about returning and they said it was up to us for the freight. I don't recommend them at all. So disappointing. Customer service was worse

Very responsive to a product issue. I appreciate their efforts to make things right.

While the patio set we ordered did not meet our expectations and was all damaged, their customer service is exceptional. They refunded our purchase very quicky. I had higher expectations for the set, and am frustrated we spent the time putting it together, but just happy the $1,000+ we spent has been refunded and we're not stuck with a set that was damaged. The set we ordered had no reviews but I expected it would be the same quality of their other sets. If every company had this level of customer service, that would be amazing.

I ordered an umbrella and 2 chairs for my patio. They are spectacular! The orange-red umbrella looks incredible by my fire pit. The chairs match perfectly with my old set. This company never fails me. The quality is exceptional and their prices are competitive. I will continue to order from them. Also, their customer service is wonderful.

Ordered 7 piece outdoor dining set. Had the set a month. First time having people over and one of the chairs breaks. Breaks right off at one of the welds. I contact customer support and their solution is, since they don't have that specific piece to in stock to send, they are going to send me a free chair. But because their chairs come packaged in 2, they want me to buy the other chair off them?? Dumbest suggestion to a customer who just had something brand new break. I tell them no, so they offer to refund me the cost of the chair. So now, I'm out a chair in that scenario. Oh but thank god, they reminded me of their Father's Day sale. That should save the day.
I'm not sure what value a warranty is if you don't have parts to send people when stuff breaks.
"Our products are proved to be popular and long-lasting for outdoor use." Long lasting??

Update - 6/22 - They've ultimately decided to send me a free chair plus the additional one in the box without me having to pay for it. Very happy with the end result and the fact they made good on accommodating me for the complexities on their end.

We tried to contact this company many times and they never get back to you. We just need to talk to someone about out 15ft umbrella and they never answer. We bought our umbrella off of Amazon and we did not receive the pole or the base. Amazon told us to contact them. We are willing to buy the missing parts and they will not let us know how to.

Heavy rusting on the top of the table and all of the chairs only a little after 2 years. The table was properly covered during the winter months and kept clean during months of use. The rusting and peeling of the paint is due to improper/unprofessional painting during manufacturing = defective. The rust started to occur after the 1 year warranty excluding me from any returns. It is unbelievable that an outdoor furniture company would improperly paint their products. My complaint is not the first in this regard. There were many other complaints from other customers due to rusting. A company would probably want to make changes to correct this issue.

I am writing to share the excellent service I recently received from Phi Villa
I live in a high-rise condo and recently ordered a set of chairs from Phi Villa.
Not only were their prices amazing, but the customer service I received was exceptional.
When my package was mistakenly delivered by Fed Ex to a Methodist home about a mile away, the Phi Villa team was quick to act. They were about to me shipped another set of chairs when the Methodist home called and said they had a bunch of our packages there. Our building Security took a truck and retrieved a truck load of stuff that was
miss-delivered by FedEx
I am extremely grateful for the efficient and proactive service that Phi Villa provided. It's rare to find a company that not only offers great prices but also provides top-notch customer service.
Let me add all my items together without Hitch!
I recommend Phi Villa.

Bought a patio set that one chair had a defection in. Contacted customer service and they sent me replacement parts. Even gave me tracking info for their arrival when shipped

I had a missing item in my order and the company worked with me and shipped the missing item to Me with no problem. I really appreciate the excellent customer service.

The product was everything expected. Was very easy to assemble.

Bought my patio shades a year ago and they are remarkable and still look brand new. I had a shade that I lost the hardware package for. Contacted the company and they replied immediately to help me out! Will definitely buy from again!

Update: the company replaced the damaged umbrella. Have emailed service twice regarding umbrella received with hole in fabric. Order 8808. No resolution. Phone number on instruction manual 877-606-2818, rings busy every time it is called.

This company is honest and attentive to their customers. I neglected to put in a discount code, and when it was brought to their attention, they reassured me that they would honor the discount. The 10', 3 Tier Auto-tilt, Double Vented Patio Umbrella arrived in good condition, and after its arrival they processed the credit for the discount. Very good Customer Service!

Had ordered an outdoor table and chair set for my deck. I received the items quickly and found them to be well made.
I made a mistake on assembly and contacted their customer service via email for a replacement part. They were prompt with their response and communicated with me through the entire process until I received the replacement.
I would recommend their product and customer service.