Very user friendly. I am investing in gold through phi wallet for a year already and can’t be happier with the experience. Gold price has increased since my investment and Alhamdullah I see how my sav... See more
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I recently discovered Phi Wallet and wanted to give it try. So far I am really very impressed and delighted with my experience. The app has a simple yet pleasing design. And the most importantly the... See more
Honestly, what is convincing me to go ahead is Amine El Aziz's confidence in explaining things in a truthful way. What the company is doing well is that we can keep our money safe and Halal. A n... See more
Company replied
An effective and safe way to be able to back your capital, whether it is a lot or a little, apart from the fact that it will evolve in an abrupt and revolutionary way, InshaAllah. I feel much calmer,... See more
Company details
Written by the company
Gold is the real money | A trusted way to own convenient, secure, accessible, transferable, pure physical gold.
Contact info
Av. da Liberdade 262 , 1250-149, Lisboa, Portugal
- +351 308 802 610
- support@phiwallet.com
- phiwallet.com
4.8
Excellent
234 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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App works wonderfully
App works wonderfully. I’ve been using it for a while, never had any problem with it.
Customer team is very friendly and helpful.
November 25, 2023
Unprompted review
Bad experience.
Bad experience.
I used this App depend on good review from influencer and an owner's friend.
They deducted a lot of money for administration fees or whatever they call it.
quit
August 9, 2023
Reply from Phi Wallet
Dear Ossama,
Thanks for your feedback.
At Phi Wallet, we do not charge any administration fees.
For our users based in Europe, both, deposits and withdrawals are entirely free. However, for international transfers outside of Europe, which is your case, SWIFT fees have been applied to your transaction.
We'd love to have the opportunity to serve in the future, meanwhile, if you have any questions we're here 24h/7, you can reach out to us by email (support@phiwallet.com) or through the chat widget available on our website.
Kind regards
Dealing with the company is excellent.
Dealing with the company is excellent, the mobile app is understandable and easy to deal with, in addition to cooperation with the company’s management and quick response to technical solutions, if any.
Thank you, and I am happy to deal with this company.
October 3, 2023
Great way to buy physical Gold.
October 4, 2023
A Fast, Easy, and Cool Way to Buy Gold!
The Phi Wallet is a fast and user-friendly platform for buying gold. Its modern design and real-time updates make investing in gold a delight. I highly recommend it for both beginners and experienced investors.
July 12, 2023
Unprompted review
Hidden high bank withdrawl fee!
EDIT 2: Today they refunded me the SWIFT fees that were applied incorrectly to my account, so I can say finally that their team understood my problem and acted accordingly, thanks, all happy in the end
"Edit 1: Their reply made it worse; unfortunately, they claimed the high bank withdrawal fee was due to using Swift because I'm not an EU resident. I mentioned I used my Wise "Belgium" bank account to withdraw the funds. Definitely, there is no Swift fee applied during this transaction, but looks like their application algorithm takes the country of residency into account regardless of the bank origin you are withdrawing to, and this is definitely a bug. They never considered this point in their reply, although I mentioned clearly that I used a Wise bank account based in Europe to withdraw my funds in my original review, and this is another lack of professionalism."
Full story:
Although the idea sounds great, you need to take care of a few things, specifically regarding a hidden high bank withdrawal fee.
Here's my experience with figures:
- I deposited 700€, and they deducted their 5% fee (mentioned on their website), so I got only around 666.66€ worth of gold.
- Then, when I requested to sell the 11.518400 gm of that fabulous precious 999 gold (which is worth 666.66€), they took their other 3% (which is mentioned on their website as well), so that's a total of 8% (buying + selling commission).
- Lastly, when I tried to withdraw my 645€ to my European bank account, the withdrawal fee was 45€!! So I got 600€ into my bank account at the end, and there's no mention of this on their website, and I found this a high fee between two European banks. (I used Wise)
And this is how you can quickly lose 100€ in one month with Phi Wallet! And I believe the fluctuation in the EUR price against Gold is far from compensating this loss with a low amount of investment per time, so take care of what you are doing here!
P.S. Besides the 5%, 3%, and the withdrawal 45€ fees (which was 7% in my case, but I'm not sure if it's a percentage), there is also another "storage fee" mentioned on their website after the first year, which is "0.5% per year".
So take care and do your calculations before participating in this "real money" business.
September 25, 2023
Unprompted review
Reply from Phi Wallet
Hi Alaa,
There is no hidden fees for bank withdrawal, if you're resident in Europe there's no fees at all. But if you're resident outside EU, the international Swift fees apply.
This information is indicated transparently on the application and on our website.
Regarding our fees, you can easily check that our fees are very competitive in Physical gold.
Standard users pay 5% on buying and 3% on selling. These fees decrease as the user advances in rank.
We take pride in our transparency, the absence of previous bad reviews is a testament to our commitment to providing clear and honest information to our users.
If you still have any doubt please feel to reach out to us by email or chat widget available on our website, we'll be happy to help.
Kind regards
The best website
August 11, 2023
Unprompted review
I'm in control of my financial future...
PhiWallet has been a solution to safeguard my savings from inflation. I've been using the app for 3 months, and it's incredibly intuitive and secure, based on blockchain technology, allowing me to buy gold with a competitive commission. It's the alternative to take ownership of my money.
The company listens to its users and continuously improves.
I recommend PhiWallet to anyone seeking a reliable and easy way to invest in gold. Now, I'm in control of my financial future.
I highly recommend it!
August 1, 2023
Unprompted review
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