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Phlo Clinic Reviews 

2,367
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,075 reviews, reviewers overwhelmingly had a great experience with this company, noting exceptional overall satisfaction. Customers frequently praise the professional medical support teams and the quick, reliable delivery of their treatments right to the door. Consumers also appreciate the remarkably smooth ordering process, helpful ongoing advice, and comprehensive starter kits provided during their health journeys. Some reviewers were not happy with delivery delays and tracking problems caused by the courier service. A few other people also felt that customer support was unhelpful when trying to resolve issues regarding malfunctioning pens. Others mentioned occasional frustration when packages arrived without being properly chilled or when support replies lagged.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt delivery, professional support, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive quickly and reliably... See more

Product

Reviewers mention positive feedback about product, highlighting successful weight loss and reliable delivery... See more

Customer service

Clients share positive opinions on customer service, highlighting that reviewers find the team consistently... See more

Order

Customers had positive experiences with order, frequently highlighting the quick and easy ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Re ordering was quick and easy and delivery came within two days! Unheard of. With other companies it's taken ages for approval of reordering dose then over a week for delivery and at these prices I'd... See more

Rated 5 out of 5 stars

I've been using Phlo since Aug 2025, and their support, service and professionalism is superb. Their patient support team are fast and responsive, and they are not at all pushy. It's a journey, weight... See more

Rated 5 out of 5 stars

Phlo are medical professionals and contact your doctor for information related to your weight loss journey. They are also accessible for any questions you may have and thorough in their assessment of... See more

Rated 5 out of 5 stars

Phlo Clinic are very professional, I've never had any issues with deliveries. My weight loss journey from July last year on Mounjaro has been a steady loss, 3st 3lb, from 13st 3lb down to 10st & i fee... See more


Company details

  1. Online Pharmacy
  2. also in
  3. Pharmacy
  4. Weight Loss Service

Written by the company

Phlo Clinic are an online prescription service, providing access to a number of prescription medications, including weight loss injections and tablets. Choosing Phlo Clinic means you’re in control of your healthcare without having to visit your GP. No more dreaded busy tone or long waiting lists - we’ve got you covered. Welcome to hassle-free healthcare - designed around you and delivered by our trusted prescribing pharmacists.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,367)

1,072 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience with Phlo is really good.

My experience with Phlo is really good.
I’ve lost loads of weight.
They won’t let you overdo things. If you’ve had a break which you can at any time they will put you back on the lowest dose which is completely sensible. Great service always there to advise!!

September 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, fast delivery and great support with helpful information. Lost stone and half over 4 months. Would definitely recommend phlo clinic.

September 13, 2026
Unprompted review
Rated 1 out of 5 stars

The pre checks have take so long that…

The pre checks have take so long that has delayed receipt of medicine. It has been shipped since Tuesday 8th Sep and I still havent received my order. Very long and arduous process to order, when other companies are alot more straightforward.

September 10, 2026
Phlo Clinic logo

Reply from Phlo Clinic

Hi there, thank you for your review. We’re sorry for the delay you experienced with your order and understand how frustrating this must have been.

We’ve since been in touch with you directly and are glad we were able to resolve this with you. We appreciate your patience while we worked to put things right.

-The Phlo Clinic Team

Rated 5 out of 5 stars

Phlo Clinic

I can’t express enough what Phlo Clinichas done for me. I’ve lost weight, my blood pressure and cholesterol is under control and I feel great.

September 5, 2026
Rated 5 out of 5 stars

Great advice and support

Since I've been on munjaro starting in January I have lost just over 2stone, I am more confident and feel absolutely great.
Phlo Clinic is always online with any help you need, including advice on food and exercise to keep you on your weight loss journey.
Just wish the price was cheaper or give you offers with prices on your orders.

September 13, 2026
Unprompted review
Rated 2 out of 5 stars

2/3 stars

I have not received my last order. One order in the past was malfunctioning and they advised me how to push the plunger properly. I had to manually wothrew it my own. Not helpful customer service.

September 10, 2026
Unprompted review
Phlo Clinic logo

Reply from Phlo Clinic

Hi Anne, thank you for your review. We’re sorry to hear that you haven’t received your latest order and that you were unhappy with the support you received previously.

We’ve requested your contact details through Trustpilot so we can look into this for you, but we haven’t yet received a response.

Please get in touch with our Patient Care Team as soon as possible so we can investigate the delivery and any concerns you have with your treatment, and work with you to resolve these.

-The Phlo Clinic Team

Rated 5 out of 5 stars

I feel safe with this company

I feel safe with this company. Always check your progress. They notify my GPS surgery so my notes are kept up-to-date. I have lost nearly 4 stone.
If I have any question I can ring or email. They respond very quickly. Like with all these companies the price has gone up. Would be nice if they can off a match price. Why wouldn't they automatically do this for the regular customers. I would certainly recommend them.

September 10, 2026
Rated 5 out of 5 stars

This company is great.

This company is great.. super fast delivery when I order.. would recommend this company over some of the others I’ve heard of.. they’ve helped me reach my target weight and support me whilst I maintain..thanks guys..

September 13, 2026
Unprompted review
Rated 5 out of 5 stars

5/5 Stars

5/5 Stars - Highly Recommended!

I’ve had an exceptional experience with Flow Pharmacy. Thanks to their weight loss injections and outstanding guidance, I managed to lose 23 kg!

Their team provides top-tier support—they respond to every single question with absolute professionalism and never leave any query unanswered. On top of that, their medical advice throughout the process has been extremely helpful.

I highly recommend Flow Pharmacy to anyone looking for a professional and supportive team on their weight loss journey!

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

Phlo clinic was introduced to me by a…

Phlo clinic was introduced to me by a medical professional and I've never looked back. I have recommended phlo successfully 5 times. I have steadily taken my journey over 2 years and losing an amazing 6 stone , however, I have gained one this summer ☀️ but I am now starting a different journey with wegovy instead of monjarno to help reduce my gain . I will also say you don't see phlo advertised on social media platform only professional advertising. Thank you phlo for getting me back to me and for your great service from order to delivery.

September 13, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID

This company is OK until something goes wrong, then they simply don’t want to know. They supplied a faulty Mounjaro Pen, that wouldn’t inject. Instead of simply supplying a replacement, they keep referring me to the manufacturer, to whom l have no contract. Now taking Phlo Clinic to the Small Claims Court to recover my £319.

September 1, 2026
Unprompted review
Phlo Clinic logo

Reply from Phlo Clinic

Hi Stephen, thank you for your review. We’re sorry to hear about the issue you experienced with your Mounjaro pen and that you felt you weren’t getting the support you needed.

We reviewed your concerns as part of our complaints process and attempted to contact you directly to discuss the issue and work towards a resolution. We’re pleased that we were able to reach a resolution with you, and we’re sorry that your experience left you feeling that your concerns weren’t being addressed.

-The Phlo Clinic Team

Rated 5 out of 5 stars

I was massively overweight and the…

I was massively overweight and the creeping onset of associated medical issues was really concerning.
I began treatment in Feb 2025 at 145kgs. In now Sept 2026 my latest weigh in is 83kgs.
I'd tried every diet you can think of.
I know that without using munjaro from Phlo , realistically I may not have lived to write this.
My life has changed beyond recognition, literally people don't recognise me.
I'm very physically active, mentally better than for a long time.

September 13, 2026
Unprompted review
Rated 5 out of 5 stars

From deciding to give this a go to…

From deciding to give this a go to seeing the best results and feeling the best iv felt in years, Phlo have been perfect, there for any questions or advice, delivery is super fast, and the communication and guidance along the way is great, would absolutely recommend ⭐️

January 13, 2026
Unprompted review

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