Phoenix Health Reviews 

509
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the medical staff and nursing teams for being extremely helpful, attentive, and professional throughout all stages of their procedures. People note that the hospital environment is welcoming and comforting, and the thorough care and communication provide immense peace of mind. Reviewers consistently highlight how well they are looked after from the initial consultation through to discharge. Though some reviewers experienced challenges, such as post-operative complications, struggles with food, or severe vomiting linked to anaesthesia, the majority still felt deeply supported. Consumers appreciated when teams remained available to help manage these difficult recovery issues and provide necessary guidance.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are extremely helpful,... See more

Service

Clients share positive opinions on service, highlighting the fantastic care and professionalism from the... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been under phoenix health since June 2023. Mr Javed done both my bypass and my revision Bypass. Hes really patient, explains everything really well but most importantly listen to your worries and answ... See more

Company replied

Rated 5 out of 5 stars

Amazing care, staff and hospital. Mr Stewart even contacted me before my operation. Anesethist was so calming and reassuring. My nurse Ina was amazing, friendly, caring and compassionate. All the staf... See more

Company replied

Rated 5 out of 5 stars

Phoenix healthcare have been amazing from start to finish. Mr Javed is an amazing surgeon and the staff at the Alexander hospital couldn’t have been any better. I had a gastric sleeve done and by the... See more

Company replied

Rated 5 out of 5 stars

Have had a fantastic experience with Phoenix, from first contact to completing the surgery. The whole team are helpful and engaging, and Mr Javed & his surgical team were just great, calm & patient. I... See more

Company replied


Company details

  1. Gastrointestinal Surgeon
  2. Private Hospital
  3. Specialized Clinic
  4. Surgeon
  5. Surgical Center

Written by the company

Bariatric (Weight Loss) Gastric Surgery


Contact info

4.9

Excellent

TrustScore 5 out of 5

509 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(509)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bariatric surgery

I have just had bariatric surgery with Phoenix health and from the very start I cannot fault there service. My face to face was great discussing all options of surgery and helping me decide the right one for me which was gastric bypass OAGB. Communication from them was brilliant and timescale was great. The hospital I stayed at was The Pines Manchester and again faultless, well looked after, given great medical advise for aftercare and the surgeons and all staff brilliant, the one on one chats are really good and the dietician is there to see you too. I will definitely consider for any future surgery.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

I had my gallbladder removed by Mr…

I had my gallbladder removed by Mr Almerie. He was brilliant, put me at ease, explained everything and surgery went perfectly. Could not recommend him enough. The whole phoenix team have been incredible from start to finish.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

What an amazing experience I had from…

What an amazing experience I had from miss darryren [sorry if I spelt it wrong ) my surgeon to drs nurses truly truly can't fault them at all
What a team. What a company from when you are at the beginning of your pathway to the end .The office staff Melony and emma llyod what a person who helped me when I thought I have done wrong amazing .
If you were thinking of picking a company please put these the topof your list .
Honestly you won't be disappointed at all
Please look at these first
Thanks for everything you have done for me and my life and family
Seriously words can't express what a experience
Xxxxx

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Had my surgery two days ago and the…

Had my surgery two days ago and the Phoenix team were amazing. Came away today feeling happy and confident about my surgery and meds and the team went out of their way to ensure I was ready to go home.

April 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent healthcare

They were exceptional..nothing was too much trouble.The care given excellent. My surgeon was Mr Almerie and his team went above and beyond. The hospital itself was very clean and the staff kept standards priority.A big thankyou to the Pines Hospital

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

Miss Darien is the best!

Had mini gastric bypass 7 weeks ago. I had thought long and hard about my decision and done lots of research. Phoenix Health came out on top of all providers which is why I’d had my band out with them several years ago. They continued to get great reviews and I knew of several people who had been very pleased with the service. I’m so glad I chose them. Miss Darien was absolutely amazing in the lead up to surgery and while I was in hospital. She really wants you to be fully informed and make the right decision for you. She’s upfront and honest and I felt I could totally trust her. She really cares about her patients as individuals and makes you feel special. Could not recommend her more highly.

March 5, 2024
Unprompted review
Rated 5 out of 5 stars

5 days post op mini bypass

5 days post op mini bypass. I can’t rate phoenix highly enough. My surgery was performed my dr Javed . The team are there every step of the way. It felt like a very personal experience. There were a few inconveniences at the pines as they’re currently going through a renovation. The staff did everything in their power to make the experience as easy for me as possible. The care from the nurses was second to none. Nothing too much trouble. A very big decision and frightening time made easy by very caring and professional people

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Had an excellent experience with…Phoenix and The Pines Hospital

Had an excellent experience with Phoenix, very quick and caring. I had a bypass at the Pines under Mr Javed, he was fantastic, cannot fault the procedure at all.
The Pines itself was great, I was looked after from start to finish and nothing was too much trouble. In particular Irma the night nurse went above and beyond and was so caring, that said all the staff were great.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent care

I had a laporoscopic sleeve gastrectomy under the care of Dr Darrian. The whole team went above and beyong to ensure my surgery and post op recovery were of the highest standard. Excellent carecand compassion from all involved.

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic place

Fantastic place. They were absolutely run of their feet day and night. One nurse who was dealing with me on nights, was still there even after shift change over because it was so busy and they didn’t have the staff. Still made every effort to look after me and others on the ward! I was only there two days but think I’ll miss them 😂🥲 what can I say about Dr Darrien and her team. Fantastic. Thank you for giving me the opportunity for a new life! ❤️

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

A very positive experience.

I have had such a positive experience with Phoenix Health, from start to finish. Everything was explained to me, I was treated respectfully, questions always answered; and the follow up care has been second to none. I cannot recommend highly enough. Thank you to all the staff at Phoenix Health. 10/10!

April 16, 2023
Unprompted review
Rated 5 out of 5 stars

6 months on from my gastric sleeve…

6 months on from my gastric sleeve performed by Dr Darrien. Im fully recovered, i wear a size 12 in most clothing , i can still go out to eat and socialise. Some people think they will never be able to go out for a meal or enjoy food again - not true. Obviously you have to be aware and eat healthy, but that doesn't mean the odd treat is out the question. As long as you respect the surgery ( which is a little bit uncomfortable for the first few days but any pain is well managed by Phoenix and soon passes) you will reap the benefits to your health and mental wellbeing. Whenever anyone says " you look well, you've lost weight - whats your secret ?" I tell them, as i will tell anyone reading this - best decision in regard to my life long problem with my weight I've ever made. Thank you Phoenix.

October 22, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience!

Amazing experience!! Can not rate my experience enough. I've had so much support. I've listened to everything that I was told. I eat 120gr of protein a day, never suffered any sickness or complications. Nursing staff were attentive. Surgeon was Dr Jennifer Darrien and she was utterly amazing. The theater were awesome and for anyone considering the mini gastric bypass just do it!!!!! I'm 7 weeks post op and I have lost 33% of my excess body weight!!

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

Absolute fantastic

Absolute fantastic service from the first ever phone call to the office right through to the end. I had the gastric sleeve by Ms Darrien and she was amazing. Brilliant surgeon and lovely person too. Nothing was too much bother. Phoenix have been really on the ball the whole time and I’m so pleased I chose Phoenix!

April 2, 2024
Unprompted review
Rated 5 out of 5 stars

What an amazing team

Mr Qutayba Almerie and his team have been absolutely fantastic. The lovely coordinator, Emma, put me at ease throughout the whole process. On the day of my surgery, Mr Almerie and the team were fantastic at making everything very clear and being really down to earth. The nurses can’t do enough for you. The Pines is a beautiful facility. I highly recommend this team to anyone looking for gastric surgery. Thank you guys

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

Bariatric surgery at a first class level

Even prior to being admitted I was welcomed by the staff, I had spoken to my surgeon Mr Almerie prior and had contact details for every one I will need through the journey. On the day of the surgery I was welcomed with open arms and cared for by the whole team at a first class level. I was made aware of any possible complications but the procedure went well and I'm already feeling great. I was able to ask all questions I had and was always reassured never pressured.I honestly couldn't have asked for better and I cannot thank them enough. Here is to the journey of a new me.

April 6, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look