I have found the doctors and the service team professional and able to accommodate my questions and requests. If there is one thing I would prefer to see is that my prescription be left in the mailbox... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The company is wonderful and the product seems great. My results are still to be seen but that is more to do with my starting point I think. I’m trying to rebuild a head of hair after 12 years of shav... See more
The prescription arrived on a Friday….been taking them on Thursday. I was at home, the doorbell did not ring, however, the notice of delivery was in my mailbox. Went to the postoffice first thin... See more
My experience with Phoneix has been Great. Shipping is fast, no hassle. I chatted with the doctor and changed my prescription without any problems. They even held back an order about to ship, refunded... See more
Company details
- #10 of 11 best companies in Online Prescription Medication Vendor
- #15 of 17 best companies in Online Pharmacy
- #13 of 14 best companies in Pharmacy
- #6 of 8 best companies in Weight Loss Service
About Phoenix
Written by the company
Phoenix helps Canadians access convenient treatments for weight loss, hair loss, erectile dysfunction, and more—prescribed and delivered 100% online. Start your free visit at Phoenix.ca.
24/7 treatment for better health
Online prescriptions
Skip the doctor’s office for responsive healthcare from the comfort of your home.
Discreet, free delivery
Get your personalized treatment plan shipped for free, no pharmacy visit needed.
Unlimited follow-ups
Connect with a licensed provider if questions or concerns arise during treatment.
24/7 treatment for better health
Online prescriptions
Skip the doctor’s office for responsive healthcare from the comfort of your home.
Discreet, free delivery
Get your personalized treatment plan shipped for free, no pharmacy visit needed.
Unlimited follow-ups
Connect with a licensed provider if questions or concerns arise during treatment.
Contact info
1400 - 200 Wellington St W, M5V 3C7, Toronto, Canada
- hello@phoenix.ca
- phoenix.ca
Personalized Healthcare - Fully Online
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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The communication has been great!
April 10, 2026
They are shipping too often
They are shipping too often. I am getting overloaded with product
April 10, 2026
Reply from Phoenix
Hi there,
Thank you for taking the time to share your feedback — we take all patient concerns seriously. We've reached out to you directly to discuss your experience and see how we can help.
Best,
The Phoenix Team
Good product… discreet
Good product… discreet. When I asked for the product to be held until such time I’m in need I had an immediate response telling me that it was held until I need more. Will continue to use this. Negative thing I would say is cost.
April 10, 2026
Fast and easy
Fast, easy, responsive. Can’t stress how easy it is or the amount of professionalism shown by all whom I’ve encountered or spoken with.
April 10, 2026
It seems to work seamlessly
It seems to work seamlessly. Like clock work. Great job. Thank you.
April 10, 2026
Phoenix is great
Phoenix is great, it is just my results haven’t been as I expected. I started Ozempic a while back and I lost weight amazingly, so much so, I needed to take a break as I wasn’t looking healthy.
Once I resumed with Ozempic, the results are not even close to being the same. I know that is not Pheonix’ fault, it’s just my body. I have since switched to Mounjaro.
The one thing I would appreciate is a little more advice for my Dr other than these scripted responses.
Thank you,
Garvin
April 9, 2026
I don’t usually leave reviews
I don’t usually leave reviews. However I have had a really positive experience with this company. Whenever an issue has come up I have found the communications fast, personalized (not a bot!!!) and resolution swift. Product is well packaged and for me is working. Consistent processes, which I appreciate. Would recommend for sure. One piece of constructive feedback: Canada Post never rings the doorbell - I have a door cam. They walk up with an already barely scribbled notice they throw in my mailbox and leave. Every time. So I have to go to the depot every time. Look for a new delivery vendor.
April 18, 2026
Unprompted review
STICKER HAS THE NAME OF THE PERSON
STICKER HAS THE NAME OF THE PERSON! SO BASICALLY IT NO MORE SECRET| COMPLY BREACH OF DATA PRIVACY! GOING TO CANCEL MY ACCOUNT
April 6, 2026
Reply from Phoenix
Hi there,
Thank you for taking the time to share your feedback — we take all patient concerns seriously. We've reached out to you directly to discuss your experience and see how we can help.
Best,
The Phoenix Team
Product as discussed and Great customer…
Product as discussed and Great customer Service
April 6, 2026
Delivery is fast and the product is as…
Delivery is fast and the product is as advertised.
April 7, 2026
Quick service easy to deal with
April 7, 2026
Fast shipping
Fast shipping
Good products
Poor communication for after sales, I asked for receipt and have been passed around
April 7, 2026
Positive experience so far with company and product.
Have been using Phoenix for a little of 6 months now. Quick shipping, with lots of email updates. Have had great results with their hair loss products so far. Prescription filling sent just prior to previous bottle finishing. All in all, great experience so far. I would recommend.
April 7, 2026
Delivery is quick and reliable
Delivery is quick and reliable, the app is great!!! the only issue is that it is a little expensive
April 7, 2026
Excellent service
They have been helpful from the start; reviewing my present medications and sending my new meds regularly.
April 7, 2026
Helpful and clear instructions
Informative had a smooth process to get started. Delivery is timely and product is well packed so no worries about using it.
March 31, 2026
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