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Phoenix Reviews 1,083

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TrustScore 4.5 out of 5

4.3

Online Prescription Medication Vendor
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Review summary

Created with AI, based on recent reviews

Looking at 938 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly service, highlighting the ease and convenience of the process, especially for obtaining prescriptions without pharmacy visits. Many appreciate the fast and hassle-free shipping, with deliveries often arriving on time and well-packed, and the auto-delivery feature is seen as a great aspect. Reviewers also report positive results from the products, with some noting significant improvements in hair growth and overall health symptoms. However, some people mentioned dissatisfaction with the delivery service, citing issues like missed deliveries, packages not being left at the door, or having to pick up items at the post office. A few customers also noted that certain products did not work for them or caused unexpected side effects, and some experienced delays or inconsistencies with prescription refills.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product effectiveness, with many reporting positive results such as... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising its quickness, reliability,... See more

Service

People report positive experiences with service, often highlighting its professionalism, efficiency, and... See more

User experience

Consumers find the user experience to be largely positive, often describing it as simple, efficient, and easy... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers reporting positive outcomes, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have found the doctors and the service team professional and able to accommodate my questions and requests. If there is one thing I would prefer to see is that my prescription be left in the mailbox... See more

Rated 4 out of 5 stars

The company is wonderful and the product seems great. My results are still to be seen but that is more to do with my starting point I think. I’m trying to rebuild a head of hair after 12 years of shav... See more

Rated 4 out of 5 stars

The prescription arrived on a Friday….been taking them on Thursday. I was at home, the doorbell did not ring, however, the notice of delivery was in my mailbox. Went to the postoffice first thin... See more

Rated 5 out of 5 stars

My experience with Phoneix has been Great. Shipping is fast, no hassle. I chatted with the doctor and changed my prescription without any problems. They even held back an order about to ship, refunded... See more

Company details

  1. #10 of 11 best companies in Online Prescription Medication Vendor
  2. #15 of 17 best companies in Online Pharmacy
  3. #13 of 14 best companies in Pharmacy
  4. #6 of 8 best companies in Weight Loss Service

About Phoenix

Written by the company

Phoenix helps Canadians access convenient treatments for weight loss, hair loss, erectile dysfunction, and more—prescribed and delivered 100% online. Start your free visit at Phoenix.ca.

24/7 treatment for better health

Online prescriptions
Skip the doctor’s office for responsive healthcare from the comfort of your home.

Discreet, free delivery
Get your personalized treatment plan shipped for free, no pharmacy visit needed.

Unlimited follow-ups
Connect with a licensed provider if questions or concerns arise during treatment.

Contact info

Personalized Healthcare - Fully Online

Licensed physicians, discreet shipping, trusted across Canada

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

I’ve been receiving too much product

I’ve been receiving too much product. I may have to cancel the subscription soon because you send the next 3 months to early everytime.

March 25, 2026
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Reply from Phoenix

Hi there,

Thank you for taking the time to share your feedback — we take all patient concerns seriously. We've reached out to you directly to discuss your experience and see how we can help.

Best,
The Phoenix Team

Rated 4 out of 5 stars

It was great

It was great. I made someone happy
Including myself. Phoenix does what it says
I'm an older man so got what I expected

March 19, 2026
Rated 3 out of 5 stars

Great service but pricy

Great overall service but the weight loss drugs seem much higher than comparable providers, especially once you creep up to the 7.5mg dosage and higher

March 23, 2026
Rated 4 out of 5 stars

The company is wonderful and the…

The company is wonderful and the product seems great. My results are still to be seen but that is more to do with my starting point I think. I’m trying to rebuild a head of hair after 12 years of shaving my head that I started because I falsely thought my child’s cancer diagnosis would lead to her losing her hair. During that period genetics may have done its damage and it’s proving a hard fight to gain that hair growth back. I do believe strongly in the product.

March 23, 2026

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