While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Phoenix Arizona auto glass repair is the best in Arizona and provides customers with quality service. We offer windshield replacement, ADAS calibration, up to $150 cash back for new clients as well as free chip repairs on all work that we do! Our lifetime warranty will ensure your satisfaction throughout time. Whether you're looking to replace a cracked or chipped windshield or need commercial fleet vehicle services; Phoenix Auto Glass Repair has it covered!
Contact info
9680 W Northern Ave - 3326, 85345, Peoria, United States
- (800) 674-9208
- info@phoenixarizonaautoglass.com
- phoenixarizonaautoglass.com
3.6
Average
3 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible communication and customer service
The worst customer service I have ever experienced. Do NOT go here. They will waste your time and drag you along for months only to tell you they cannot complete the service.
Back in April my windshield cracked. On May 6th I filed a claim with my insurance and I reached out Diamondback Autoglass to do the replacement. They advertise not only the cheapest windshield replacement in Flagstaff, but also same-day windshield replacement! Awesome!
Was a bit disappointed when Lennie, one of their reps, told me that we wouldn't be able to do the service this week(beginning of May) because they don't have a Flagstaff route scheduled. But I thought they offered same-day service? No big deal!
Well, I didn't hear anything for 3 weeks and finally decided to reach out to Lennie. She apologized for the delay and told me they would be doing a Flagstaff route soon. Ok.
Well I didn't hear anything for another month. Frankly I would've bothered them a lot sooner but experienced a death in the family and a bunch of other life stuff. So I reached out on June 26th, over 7 weeks after the initial work order! And guess what? I was told by Lennie and Steve that they will not be able to complete the service. Steve tried to pass my information to another company in Flagstaff that would supposedly reach out to schedule a service, but that never happened.
So here I am now, nearly 2 months after having filed a claim with my insurance and placing a work order for a new windshield. And I need to go find a new company to do the work.
Completely embarrassing communication and customer service from Diamondback Autoglass. And 2 months with no new windshield from a company that advertises same day replacement. A joke!
July 1, 2025
Unprompted review
Best Windshield Replacement Company in…
Best Windshield Replacement Company in Arizona Hands Down!
November 19, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.