Phone.com Reviews 138

I’ve been a customer for over 10 yrs & ordered an International number for Ireland in 2025 and it took over 3 months for them to activate it. In December 2025 I was unable to call outbound to Ireland and Gary the expert at Phone.com kept on telling me that my contacts were blocking all 70 of them and it wasn’t their problem. I contact a few of my contacts and they denied blocking. These contacts included Hotels, Gov’t agencies, B&B’s, Aer Lingus as well as a church.

Terrible customer service and horribly buggy app. I'm trying to port my number to another service and they have been holding it hostage.

Horrible service. I lost a ton of customers as a result of allowing them to answer my phones. If you are charged by the minute, they will not answer the phone call until after a minute has gone by. That means a potential client is on the phone for over a minute listening to the phone ring. Not happening!! I was overcharged. I had answer service tell my existing clients we were out of the office until after the new year! Not true. I found this all out recently only by going back 3 weeks and listening to recorded calls after a customer let me know. I've used them for over 4 years!!!! I can only imagine the customers and potential customers I have lost. They should be shut down!!!!!

Caleb was amazingly helpful to help me set up the system. I recommend this company to anyone.

Jason Cruz is a great customer representative. Got back to me within a couple of short minutes after I emailed him about needing help. He was very patient and took the time to explain everything to me. Jason is a great asset to your company.

Caleb Gilsdorf is a great representative. He helped us through every step, making it so easy. The guy deserves 5+ stars!!

Very respectful quick to the point and explained things well. Would recommend

Went to setup a phone number for my account, I tried to use it for my google my business didn't work, so lets cancel because it doesn't work right? I tried to cancel went on a call with an "estimated wait time of 5 minutes" took over an hour and no response, while they're charging over 30-40$ a month. No Refund No Nothing.

Horrible Sales Agent. She didn't even want to answer legitimate questions about me starting service with them. She just cut me off in chat and routed me to their AI bot. She was identified as "Rosalind W." They should get some more helpful agents.

It was great working with Pablo Velasco. He’s extremely knowledgeable, answered all of my many questions, and helped resolve every issue I had. Honestly, if it weren’t for him, I would have switched to a more competitive provider. Thank you again, Pablo, for all your help yesterday!

Jason went above and beyond a "normal call-in" for information on signing up!

Very friendly, helpful & efficient - very glad I got him!

Terrible app and even worse customer service. Not a deal if service doesn't work properly and you need spend hours with tech support every time you have an issue. As soon as my busy season is over I will be looking for an alternative and suggest you do to!

Jason was very courteous and patient. Great experience!

Jason was awesome! Answered all my questions! Thanks again!

Jason was very patient with all my questions and very knowledgeable regarding phone.com products and services. He was quick to address any concerns and eager to assist in each area I inquired about. Very satisfied!

Cody was extremely pleasant and helpful and knowledgeable. Congratulations on having such a caring team member in your organization.

I had the absolute pleasure of being assisted by Roslind, and I must say she went above and beyond! She took the time to clearly walk me through every step of the setup process, showing incredible patience and professionalism throughout. I truly felt welcomed into the Phone.com family — something that’s rare these days.

It was refreshing to speak with a real, caring human who genuinely enjoys helping others rather than an automated bot. Roslind’s warmth, expertise, and attention to detail made the entire experience seamless.

Thank you, Roslind, for setting the tone for what great customer service should feel like!

— Joy Frazier, Keis To Joi Inc.

The uniqueness of the product in such a way as a vanity of some sort
Very savvy new way of inbound calling.