***** Fantastic service
***** Fantastic service. Phone crack repaired, very friendly and honest as I wasnt charged as much as I originally thought I would be. Very pleased!
April 6, 2026
Unprompted review
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Company details
Written by the company
Phone Clinic Repair operates 16 locations around London and the UK for the repair of iPhones, iPads, Google Pixels, Samsung Galaxy devices and Laptops. Friendly, tech repair specialists can fix the most common device faults within 30 minutes. These include screen replacements, camera repairs, new batteries, liquid damage solutions, logic board replacements and data recovery. Phone Clinic prides itself on offering affordable prices and while-you-wait turnaround times backed up with lifetime warranties and data protection guarantees. With over 1.6 million happy customers served to date, Phone Clinic has firmly established itself as the UK’s leading tech repair specialist.
Contact info
6 Upper Market Square, Stoke-On-Trent, ST1 1NS, England, United Kingdom
- +44 7492 244409
- support@phoneclinicrepair.co.uk
- phoneclinicrepair.co.uk
4.0
Great
5 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Took my old i-pad which had died on me…
Took my old i-pad which had died on me and they replaced the old battery at a reasonable price. Upon collection it was found that it was more serious and that its age was against it! ( It was, after all, one of the originals!)
I had searched on line for a refurbished later model with Amazon when I came to collect the old favorite! However, after some discussion, the guys at Phone Clinic were able to make an offer which undercut a nearby well known department store and deduct the cost of the paid for battery!!
More than happy and I now have a great piece of kit!!
February 11, 2026
Unprompted review
The shop in Loughton have very helpful…
The shop in Loughton have very helpful staff who are easy to approach even if request is unusual I went with a querie about a smart watch it was answered and sorted in minutes Thankyou
January 16, 2026
Unprompted review
Happy to overcharge you!
Booked online for a £49, 30 minute repair for a phone screen. Arrived at store to be told it was £65 and one hour. When I showed the email I was told that if you book it’s £49 but walk-ins are £65! Questioned the one hour wait and was told ‘ok, 30 minutes’. Returned after 30 minutes, phone fixed. Offered a screen protector for £10, which I turned down. I was then told it was only £5! Was asked to pay cash for the repair, even though the card machine was working so that’s a red flag and then the laptop used for receipts etc ‘wasn’t working’ so I e yet to receive a receipt and any warranty.
This store is happy to overcharge if you aren’t careful and the request for cash was dodgy too. Avoid!
May 17, 2025
Unprompted review
Reply from Phone Clinic Repair
Dear Phill,
Thank you for reaching out and sharing your concerns. We sincerely apologize for falling short in delivering the level of service you expect from us. At Phone Clinic, we strive to treat every customer with professionalism and ensure the highest standards of satisfaction.
To clarify, our online prices reflect exclusive discounts that may differ from in-store rates, a common practice in retail to offer competitive deals. Additionally, we provide screen protectors to all customers, whether they book online or visit us in-store, as we believe in safeguarding your device. As a gesture of goodwill, we also offer a 50% discount on protectors when replacing a screen to further assist our customers.
We deeply regret the oversight where our trainee staff requested cash payment and failed to provide an immediate receipt. Please rest assured that this incident does not reflect our usual protocols, and we are addressing it internally with our HR team to prevent future occurrences. For your records, we emailed the receipt the following morning, we hope you received it.
If you have any further questions or concerns, please don’t hesitate to contact our Store Manager directly at 020 8508 5581. Your feedback is invaluable in helping us improve.
Thank you for your understanding, and we appreciate the opportunity to make things right.
Best regards,
Syed Zaidi
Store Manager
Phone Clinic Loughton
Cracked my iPhone 15 pro max screen
Cracked my iPhone 15 pro max screen, book repair on the site, they just fixed in an hour, great prices and very good customer service, I’ll recommend it.
January 13, 2025
Unprompted review
Reply from Phone Clinic Repair
"Thank you, Nauman! We're glad we could help and you're happy with the service. We appreciate your recommendation!"
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