I ordered an iPhone 13 and it came in immaculate condition with 92% battery. I ordered it just before the weekend to bank holiday and took a week to get delivered to me which was unfortunate. Other th... See more
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I wanted to buy Iphone for my son, ordered and waited 3 days as info been ''delivery in 1-3 dsays'' didn't arrive. They told me they DO NOT HAVE IT so is not sent! They offer other one, in EXCELLENT c... See more
Company replied
Ordered a Samsung S8 phone [in "Pristine" condition] for the wife at lunchtime on 11th October - delivered lunchtime 14th October. Simply superb service that outpaced the notifications. The phone... See more
I have purchased 2 Samsung S10s over the past 6months - Selected "excellent condition" and they certainly are, they are pristine as if straight out of the box so definitely keep using them. It arrive... See more
Company details
Written by the company
We provide our customers with fully tested, value for money refurbished mobile phones with 6 month warranty.
Contact info
United Kingdom
- sales@phoneenterprise.co.uk
- phoneenterprise.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I'm delighted with the service only…
I'm delighted with the service only thing is you indicated 1/ 3 days delivery when it was actually 5 days. When you have an impatient 12yr old waiting on their delivery and asking every few hrs if there aemre any updates it isn't good 🤣🤣 overall excellent service, thankyou
Fantastic quick service and the phone…
Fantastic quick service and the phone was as it said in pristine condition
Got my elderly dad a Samsung S8
Got my elderly dad a Samsung S8,
Arrived quickly & looks in excellent condition, would recommend anyone to get a phone from here.
Amazing phone for the price, but slow customer service and poor communication when things went wrong
**Updated to reflect subsequent faulty phone replacement**
My refurbished phone bricked itself after spending a good few hours charging it and transferring all my accounts and files over from my old phone. This in itself isn't too bad, these things happen, I posted the phone back after setting myself up on the refunds portal. But absolutely no contact from Phone Enterprise whatsoever apart from 1 automated email. No response to my original email asking how refunds / replacements work (6 days and counting). No update on my replacement (5 days since I posted it back). No answer on the mobile number given on their website and currently no return phone call to my answer phone message. All in all fairly poor service then; I'm guessing this is a very small outfit, but dealing with faulty items should be a priority seeing as they have my money, and I currently have nothing to show for it. 10 days since I ordered from Mobile Phone Enterprise and still no phone. If you're in a hurry to replace your phone I would think twice about using these guys to be honest.
Finally received my replacement phone having refused to take the faulty one back that was "working as normal" (it absolutely wasn't). The new phone is working fine and is in excellent condition, a steal for the price. But I again had to chase them to get them to finally post it out as it did not arrive on the date they had given me.
So in conclusion: Amazing phone for the price, but customer service is fairly poor and very slow, BUT did get sorted in the end. I would now recommend Phone Enterprise, just not if you're in a rush as I had over 2 full weeks without a working phone.

Reply from Phone Enterprise
2 days late but still good
Came a bit late but they were very informative to when I could be expecting the product
Urgently needed a replacement phone
Urgently needed a replacement phone and received an excellent and quick service
Great product great service
Very happy with the phone thank you
Best place to get phones from great…
Best place to get phones from great communication also fast delivery would definitely recommend
excellent condition quick delivery 10/10
Great services
A no problem company easy to deal with
Is it new?
I ordered what was meant to be a new apple lead. The advert showed it being in a box. I first received a lead without a box which appeared used.I did nothing. About 10 days later I received a second lead. This also came without a box but had the apple leaflet. This one looked new and unused. I presume the company is recycling leads that must have been unwanted by the company that originally purchased them?

Reply from Phone Enterprise
Very fast delivery and really happy…
Very fast delivery and really happy with my iPhone X.
Bought an IPhone X as an XMAS gift for…
Bought an IPhone X as an XMAS gift for my brother, it was perfect, he absolutely loved it!!
Touch screen of iPhone X in “very good”…
Touch screen of iPhone X in “very good” condition doesn’t work. It arrived 3 days ago and I’ve just given it to my son for his birthday today.
Very disappointing

Reply from Phone Enterprise
Superb product exactly as advertised
Superb product exactly as advertised, shipped and delivered as stated in full working order. Very Satisfied.
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