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Rated 1 out of 5 stars

My PhonePe account is blocked since 6th January 2026. I have submitted request to unblock it at least 30 times till date. The service tickets are closed without closing the issue or communicating wh... See more

Rated 1 out of 5 stars

Dear Friends I am a midlle class person working as a teacher. This Phone Pe is totally a Fraud App.They stolen my money 1,18,945 on 01-04-26.Still they have not deposited. Dear Phone Pe users please d... See more

Rated 1 out of 5 stars

It has been almost 15 days since we applied for your payment gateway. At first, no one contacted me for several days. Then, one of your agents contacted me they have been asking for a new document eve... See more

Company details

  1. Payment Service
  2. Money Transfer Service

Information provided by various external sources

PhonePe.com revolutionizing payments by building India's Payments App to provide a cashless and a seamless payment experience


Contact info

1.6

Bad

TrustScore 1.5 out of 5

193 reviews

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Rated 1 out of 5 stars

Worst customer care service ever

Phone pay is a good platform for transactions but the problem is with the customer care, when we get a problem, they are not providing a better service, simply rejecting calls again and again, very worst customer care ever, don't use it. Very bad customer care service ever.

October 21, 2020
Unprompted review
Rated 1 out of 5 stars

It's fraud app. Money Stolen app

It's fraud app. Stolen my money. Customer support are not available. Very bad service. Only excuses are available at service care . Third party app. Other upi are better then this. I have transferred the money through this thieves app money has deducted but not transferred in other account.not any customer care are supporting. Only giving excuses.. Suggesting to use other upi app. Except phonepay

September 10, 2020
Unprompted review
Rated 1 out of 5 stars

While interacting with PhonePe I’ve had…

While interacting with PhonePe I’ve had the worst customer experience ever, their customer support is nothing more than a joke. Considering the app deals with finances, I expected a decent customer service but it’s quite the opposite it’s worst than the most social network sites. I strongly recommend against using an app to manage finances that doesn’t help you resolve your issues if their app malfunctions.

I recently submitted an email ticket cuz transaction history just disappeared from my account and as replies of the tickets their customer support team kept sending me same reply explaining steps on how to check transaction history. I tried to reason with them that transaction history is not available in my account it disappeared because of bug or something in their app, but instead of trying to resolve the issue they just kept sending me the same email again and again on how to check my transaction history.

Those reading this review please consider using a different app to manage your money cuz if something goes wrong with their app you’re basically screwed since their customer service isn’t of much use.

April 3, 2019
Unprompted review
Show reviews in all languages. (193 reviews)

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