PhotobookShop Reviews 

1,906
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 168 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptional print quality of the photo books and appreciate how wonderfully easy it is to navigate the editing software to create custom memories. Buyers often mention that shipping is impressively prompt and that these custom items make truly wonderful personalized gifts for family members and friends. However, some customers also noted frustrating delivery delays and exceptionally long waiting periods for their holiday orders to finally arrive at their doors. A few reviewers were dissatisfied with occasional quality problems, mentioning washed-out colors, unexpected print errors, or items arriving physically damaged during transit.

What people talk about most

Product

People report positive experiences with product, highlighting the exceptional quality of the finished items,... See more

Quality

Customers consistently note positive experiences with quality, highlighting superb print resolution and... See more

User experience

Clients share positive opinions on user_experience, highlighting that the platform is generally very... See more

Delivery service

Consumers find the delivery service to be prompt and reliable. Many reviewers report that orders arrive... See more

Order

Reviewers highlight ambiguous aspects of order experiences, sharing a wide mix of feedback. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a winner getting the finished product back from Photobook Shop. Excellent quality, presentation, and finish. Never disappoints. Only comment is I'd like to see more options for Backgrounds in p... See more

Company replied

Rated 4 out of 5 stars

The good: Quick response on your query. I like the materials. Print is good. Workmanship is very good. Considering it is Australia to Canada, shipping is fast. Things to improve: Opposite th... See more

Company replied

Rated 4 out of 5 stars

After some initial issues with reordering books, all went well. Issues were resolved professionally and with friendly courtesy. The books were received in a short timeframe. Very happy with the servic... See more

Company replied

Rated 5 out of 5 stars

Always use this company for photo books, gifts and calendars. Professional service & excellent quality products- this year’s calendars were a great hit as usual. I like the offline software & the feat... See more

Company replied


Company details

  1. Media & Publishing

Information provided by various external sources

We're more than just amazing custom photo books! We create personal calendars, greeting cards or even a coffee table book! Huge selection of designs and themes available online.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,906)

164 reviews in the last 12 months

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Rated 5 out of 5 stars

This is my second photobook with…

This is my second photobook with PhotobookShop and once again they didn't disappoint. The quality is great, the website is easy to use and very quick to deliver after submitting.

October 6, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Lara for your lovely review and support. We really appreciate it!

Rated 3 out of 5 stars

Pre purchased a flat book with matt…

Pre purchased a flat book with matt paper. After finishing the book was told it had been done in a non layflat with glossy paper. This is not what I wanted. I asked it it could be transferred to what I had purchased. I was told no, and taht I would have to start it all over again. as time was at a premium, I decided to go with what I had done. Not happy with the result.

September 18, 2025
Unprompted review
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Reply from PhotobookShop

Hi Kerry,
Thank you for your review and feedback. If you require any further assistance please contact us at smile@photobookshop.com.au

Rated 5 out of 5 stars

Holiday book

Format was easy to follow. Finished product was really great.

September 3, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Sandra for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Another winner

As ever, prompt service and excellent quality.

September 24, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Lindsay for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Don't hesitate in using this product - you won't regret it

Very easy to use - once in the 'swing' of using the app it became a lot of fun. Could do with more 'background' colours/options though. Being able to purchase vouchers when on great specials & having heaps of time to use before expiry makes it easy to plan a project ahead. AI help is so helpful for prompt response to an issue. For example most of my photos were showing an '!' being too low in pixels. This I assume was due to using photos used on old processor's. AI gave me instructions on how to increase pixels allowing me to complete my project.

September 1, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Helen for your lovely review and feedback. We appreciate your support.

Rated 4 out of 5 stars

Unique Family Presents

Decided to take advantage of Photobook Shops August sale and order some jigsaw puzzles as Christmas gifts for the family. I'm pretty certain the Aunties will be very pleased! Found the photo selection/editing stage a little clunky - but that could be the novice driver. All in all pretty happy with our very unique gifts.

August 31, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Karen for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Very reliable

As per usual did a great job of printing. Colours were accurately reproduced. Well packed and delivered quickly. Will use again.

September 15, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Peter for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

ONCE AGAIN VERY HAPPY.

Very easy to do the photo album and the price is good and cames in the post fast.

September 17, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Jayne for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

Vouchers confuing but worth it

Only slight confusion using the vouchers as I had purchased three and it was a little tricky using them together. Got it sorted though and a) with their special deals/vouchers these were an excellent price and b) the quality of the books was exemplary. 100% will be using them again.

September 1, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Amanda for your lovely review and support. We really appreciate it!

Rated 5 out of 5 stars

School photo 20 photo-magnet pack

I ordered a 20 photo-magnet pack, using my two children's school photos over the years. I love seeing the changes in their faces (and hair styles!) over time - and they make the fridge door more interesting :)

July 31, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Kelli for your lovely review and support. We really appreciate it!

Rated 2 out of 5 stars

One of my albums was double printed and I still haven't received the replacement

I wouldn't have written a review if I hadn't received a confident email from Photobookshop asking me to share the love. I recently submitted 3 albums and am happy with 2 of them but the first album has an obvious printing glitch and several pages were double printed and a double page with page 74 and 65 on that same spread, resulting in a confusing mess. Upon me contacting them, they admitted their mistake (rather hard to deny it) and said that they'd reprint it free of charge - as they would legally be required to do. 2 weeks later I haven't received a notification that my album has been reprinted. It seems that my job has been put to the end of the queue, even though I had to wait a while for it to be printed in the first place. So much for me having my album to share with family on Father's Day. Although I am generally pleased with my albums, I am very disappointed with the said album and that I don't warrant a quick turn around when they admitted the error was theirs!!!

August 18, 2025
Unprompted review
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Reply from PhotobookShop

Hi Leanne,
Sorry to hear about the issue with your order. Please email us at business@photobookshop.com.au so we can look into further for you.

Rated 5 out of 5 stars

The photobook quality was good

The photobook quality was good, the software works well and the product was delivered within the timeframe as promised.

August 22, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Miranda for your lovely review and support. We really appreciate it!

Rated 4 out of 5 stars

Very pleased with the jigsaw products

Very pleased with the jigsaw products. There were issues with using my vouchers which was frustrating but I can not fault the responses, quality and promptness, I received when during the issue resolution process.

August 4, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Noel for your lovely review and support. We really appreciate it!

Rated 4 out of 5 stars

The Good

The good: Quick response on your query. I like the materials. Print is good. Workmanship is very good. Considering it is Australia to Canada, shipping is fast.

Things to improve: Opposite the front and back cover should be plain white. More cover option for the HD lay flat. I am not fan of glossy prints, cover or not. Better turn around time in production.
Considering that I am not professional photographer plus the differences in screen color display, I cannot comment on whether the print is what I saw on the screen or it is lighter/darker. It is acceptable to me.

August 8, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Edgardo for your lovely review and feedback. We really appreciate it!

Rated 5 out of 5 stars

Keeping Memories alive

I have been using Photobook Shop for many years, completed books for my children from baby years to having their own family, one book each for my siblings and Memories of travels with my mother. My mother is 91 and loves revisiting the places we have been. So easy to use and love purchasing the vouchers so that I am ready for my next book.

August 12, 2025
Unprompted review
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Reply from PhotobookShop

Thank you so much Sandra for your lovely review and continued support. We really appreciate it!

Rated 5 out of 5 stars

I have been using PhotobookShop for many projects.

I have been using PhotobookShop for many years to create photobooks of our trips overseas and around Australia as well as personalised calendars for the past 8 years. Also hhave created many sets of ceramic coasters using my macro photos of flowers and birds and just now have produced sets of cards from my own photos.

August 14, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Kevin for your lovely review and support. We really appreciate it!

Rated 4 out of 5 stars

I have been now for many years with…

I have been now for many years with Photobookshop and have to say that the quality of their photobooks is excellent. I am generally going with a 26x33 cm, 120 pages and it is always easy to maneuver to construct the book. My only reproach is that the uploading of the pictures is for me complicated; I always need help.

August 14, 2025
Unprompted review
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Reply from PhotobookShop

Hi Ruth, thank you for your review and feedback. We appreciate your continuous support!

Rated 5 out of 5 stars

I have used photoshop book several…

I have used photoshop book several times over the years and have never been disappointed, including creating year books for Year 6.
The quality of the books produced are great.
The program is easy to use and delivery is quick.
Would recommend.

August 9, 2025
Unprompted review
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Reply from PhotobookShop

Thank you Dimi for your lovely review and continued support. We really appreciate it!

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