Photobox.nz Reviews 

970
•
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Photobox was great, but unfortunately the website for NZ and Australia shut down. You're no longer able to produce books nor order additional copies of the books you created earlier. All access to t... See more

Rated 5 out of 5 stars

Have created calendars with Photobox for several years now, and each year there have been improvements made which have made it easier to create online. Now it's very easy and no hassle. Am very plea... See more

Rated 5 out of 5 stars

Love using this website to create and send gifts to friends overseas. The price of postage these days makes gift sending very difficult when you live on the other side of the planet from friends and f... See more

Rated 3 out of 5 stars

For some reason, I had to confirm to DHL staff member where to deliver parcel? Wasn't good timing as I was at a conference. Would have thought delivery address at the time of purchase be su... See more

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2.5

Poor

TrustScore 2.5 out of 5

970 reviews

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2.5

All reviews

(970)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My whānau were really impressed by the…

My whānau were really impressed by the product we received from Photobox. The quality of images in the photo diary is fantastic, and my sister loves it so much she's going to keep it as a photo album rather than use it as a 2022 diary! The price was very reasonable, and I would definitely use your services again.

January 2, 2022
Rated 5 out of 5 stars

Easy to use. Great quality.

Really enjoyed using photobox. It was easy to use, the layout options were great and I was stoked with the end product. Have recommended to friends and will use them again for my next photobook.

December 31, 2021
Rated 4 out of 5 stars

I was much happier with the…

I was much happier with the scrapbooking snaps from Potobox than I had been with my previous provider. The colours of the photographs were more balanced - like the originals and the framing was much better

December 31, 2021
Rated 4 out of 5 stars

Perfect in price, size, shipping and service. But book layout controls lack fidelity and controls.

Everything about this was really good, except for one thing, the book editor.

The book editor has some good basic tools to build the layout of the pages, but sometimes I wanted to slightly adjust the layout but had to manually drag the photos one by one. I couldn’t quickly increase or decrease the spacing, I couldn’t select all photos and make them all smaller or larger, or move them together. The text controls were too basic and wish there were was more functionality. They should definitely improve the features of picture and text controls and layout.

Now, aside from that, everything else was great. The prices was really simple and easy and shipping was insanely fast as well and surpassingly got here before Christmas.

The quality of the book was very high. Glad it wasn’t awful.

There was also an insane 60% of at the time so the pricing was perfect.

December 25, 2021
Rated 5 out of 5 stars

Be sure to use Photobox again.

The process of creating the book was straight forward and the options available suited my needs.

The only negative was how long it took Australia Post to get the books to me. I paid extra to have the books delivered sooner rather than later but looking at the tracking information the books got "stuck" at 2 different AU Post locations for several days each time when they did not move. Consequently the books were much later getting to me compared with what was scheduled. Maybe Covid was to blame.

December 25, 2021
Rated 1 out of 5 stars

product not received

Ordered a personalised case but product has not been received well past the estimated delivery date. Order list says it’s empty when you go on your account aswell but when you check the tracking, it says already shipped. Tried to communicate with the team, no response.
Will no be purchasing from here again.

December 23, 2021
Unprompted review
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Reply from Photobox.nz

Hello Emily. Thank you for posting a review, and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to investigate your feedback further. Please, could you contact me at [info@photobox.co.uk] or call our team at [0330 808 4455]? We’ll work with you to resolve any issues as quickly as possible.

Photobox Customer Service

Rated 4 out of 5 stars

Print Safe Area could be Clearer, Otherwise Happy

Print safe area wasn’t really clearly marked in the editor and at times my text is very close (it’s passable but I would have spaced it further away if I’d realised how much of the page was going to be trimmed). Other than that I am very happy with the finished result. This is my second purchase and I will be back.

December 22, 2021

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