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Photobox Reviews 

7,642
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 285 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently find the website intuitive and easy to navigate, strongly appreciating the bright print colors and the overall high quality of the photo books. People really enjoy making personalized gifts and consistently mention that finished orders arrive promptly and in a timely fashion. Some reviewers were not happy with unexpected customs fees and expensive shipping charges applied during international deliveries. Others also noted that the editing software can sometimes feel complicated, making it difficult to properly adjust templates or edit photos. A few customers experienced delayed packages or occasional variations in print quality across different orders.

What people talk about most

Product

People report ambiguous experiences with product, reflecting a wide split in customer satisfaction. While... See more

Quality

Customers had positive experiences with quality, highlighting superb print results, vibrant colors, and... See more

Delivery service

Reviewers highlight ambiguous experiences regarding the delivery service, often praising speedy turnaround... See more

Order

Consumers find order experiences to be mixed, as some report timely deliveries and great value while others... See more

User experience

Users describe ambiguous interactions with user_experience, highlighting a split in opinion regarding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have ordered canvas prints on a couple of occasions, and both times, the print quality and colour were not great. For example, a person with black hair, had lots of blue tones, and the clarity w... See more

Rated 4 out of 5 stars

The photo books are very sturdy and look great. Theyre a much better way to display your memories rather than just printing bundles of photos which get mixed up and mislaid. The only annoying part is... See more

Rated 4 out of 5 stars

Ease of use of website, quick delivery, print colours were bright and the print itself was very clear, all positive. The choice of a white block really worked well with the chosen photo. If ordering a... See more

Rated 4 out of 5 stars

The photobook turned out lovely. I was very pleased overall. However I didn't edit out a small text box with a sample date as I didn't see it on the cover. The system should have alerted me to the f... See more



Company details

  1. Photo Printing Service
  2. Gift Shop

Written by the company

We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.

Customer satisfaction guaranteed

Here’s to having a positively unforgettable experience with us.

Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.

Contact info

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3.5

Average

TrustScore 3.5 out of 5

8K reviews

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3.5

All reviews

(7,642)

288 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful High Quality Prints and Photobooks

I just love photobox and use regularly fir prints but mostly to create photo hooks.
The process for creating the book is easy and the quality of the finished product is second to none.
I have made photobooks for many of my friends fir special occasions like Christenings, First Communions and even weddings.
It is also a lovely way to pick some of the photos from your phone and capture them in a year book.
The printing and delivery is very speedy also.
Cannot recommend Photobox highly enough.

April 27, 2026
Rated 5 out of 5 stars

Book of images for a birthday gift

The quality of the product, the finishing of each image. The fast p&p of the item, all added to a great and wonderful experience. This was coupled with regular email contact as to when the item would ship.

April 21, 2026
Rated 1 out of 5 stars

A full star is far too much

A full star is far too much. I received 2 gift vouchers as a present for the value of 50 per voucher. The maximum voucher size you can buy is €50.
On trying to place an order for close to €100, I then am told that, A)No promo codes can be used when using gift vouchers. Odd, and somewhat scammy.
B), I can not use 2 gift vouchers for the same order. Instead I have to use 1 voucher, pay the rest with my own card, and then the balance, or deliberate overpayment taken will be refunded to the original purchaser of the vouchers. Ridiculous and very dodgy set up.

May 12, 2026
Unprompted review
Photobox logo

Reply from Photobox

Hi Alan!

Thank you for taking the time to write us a review on Trustpilot.

Alan, we apologise that you could not combine your vouchers for the optimum discount on your order. We understand how important it is that your experience using vouchers is straightforward and optimal so you can get the discount you were hoping for.

We put great importance on the quality of our services and the satisfaction of our customers. If you need further assistance with this or any other issue, feel free to email us directly at info@photobox.co.uk. You can reach us at 0330 053 3353 or our messaging feature.

Kind regards,
Photobox

Rated 5 out of 5 stars

Excellent service

Excellent service, quick and exactly what I expected. Beautiful printwork and vibrant colours. Easy to use service which allows for lots of creativity and fun

April 16, 2026
Rated 5 out of 5 stars

Photobook of my mothers life…

I made a photobook of my mothers life for her 90th birthday recently.
There were a lot of old photos with some requiring editing to improve their condition so that added to the time it took to make it, so if you're doing the same I suggest you work out the order you're putting the photos into the book and do all editing first.

I was also able to communicate with an agent of Photobox by Facebook messenger called Mirela, who was very helpful with tips and videos to get me started.

When I got going it was easy as I familiarised myself with the process, but it did take me some time to reach that point.
The only slight complaint I have is the ability to move the photos to fit to the page, there was no way to click on an individual photo and drag/move it so the whole photo could be seen fully, you had to shuffle the layout appearance to predetermined layouts by Photobox.
But it worked out fine in the end with a bit of time and patience.

I googled the relevant companies first that provide this service and Photobox was recommended as the premium one for my needs and I'm extremely happy I chose the right company.
There was an offer of a percentage off which seems to be there in varying degrees most of the time which added to the value for priceless memories.

The quality is excellent and it's great to have a family history safely stored in a hardback book.
I also have an online version of the photobook in my account that I can view and I can share that with others too.

I left myself a bit short on time and was honestly a bit worried I wouldn't have the photobook in time for my mothers party, but I tracked it from start to finish from the UK to Ireland and I received it a day early, so no problem with the speed of delivery or tracking.

I would have no hesitation in recommending Photobox to make your photobook to capture your memories.
While it make take a bit of time to get the hang of it, it was most certainly so worth it.

April 13, 2026
Rated 5 out of 5 stars

Excellent quality books

The lay flat books are well made and look great! The editing suite is far more comprehensive than previously, so it pays the author/designer to invest time in learning all about what is possible. It is hard to know what size of text you should use, if making a book for the first time! It's only when you see the printed version that you realise you could have made it smaller or bigger! Make sure you use the correct app for the country of residence if you dont want to get caught out with EU/non-EU taxes. Overall though highly recommended.

April 16, 2026
Rated 2 out of 5 stars

Easy to use web site and fast delivery…

Easy to use web site and fast delivery BUT Very disappointing quality of you liquid acrylics - less than half the thickness than they were. Now flimsy and unprofessional

April 13, 2026
Photobox logo

Reply from Photobox

Dear Jo,

Thank you for giving us feedback. We're really sorry to hear that you are not satisfied with the quality of your order, this is not the experience we wanted you to have with us. Please reach out to our customer care directly if you are in need of more help. You may use our chat service or email us through our websites or call us on 0330 053 3353. All our contact information is easily accessible on our website: https://service.storiogroup.com/hc/en-gb/p/contact

Kind regards, Photobox.

Rated 5 out of 5 stars

Great service and great product

Great service and great product. I made a typo on my order and chatted to their service department on a Sunday. They then came back and allowed me to reorder free of charge as a goodwill gesture. Really impressed and will definitely use again.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

I have used Photobox for years

I have used Photobox for years. I especially love their photo books. They are such good quality and a great price. I subscribe to their emails and they always have good offers. The app is so easy to use. Their website is easy to navigate and there are loads of hints and tips for making your creations.

April 10, 2026

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