I have ordered canvas prints on a couple of occasions, and both times, the print quality and colour were not great. For example, a person with black hair, had lots of blue tones, and the clarity w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The photo books are very sturdy and look great. Theyre a much better way to display your memories rather than just printing bundles of photos which get mixed up and mislaid. The only annoying part is... See more
Ease of use of website, quick delivery, print colours were bright and the print itself was very clear, all positive. The choice of a white block really worked well with the chosen photo. If ordering a... See more
The photobook turned out lovely. I was very pleased overall. However I didn't edit out a small text box with a sample date as I didn't see it on the cover. The system should have alerted me to the f... See more
Company details
Written by the company
We are here for the stories. The good, the great, the 'tell it again'. We promise to keep your stories as vivid as the day they were made so you can look back at the good times, and look forward to the ones yet to come. Photobox was founded in London in 2000 to help the nation develop and print their photos quickly and simply. Since then we have embraced the digital revolution to continue to bring your stories to life with a wide range of products and digital creative tools. Photobox is part of Storio group. Together, we are 6 brands across 13 countries, serving over 11 million customers, and making us a leading personalised photo products company in Europe. We're a place where life’s stories are created and shared between people and generations. We bring your stories to life through a range of high-quality personalised photo products, like photo books, wall decor, calendars and gifts. Our innovative technology enables you to easily personalise your creation to keep for yourself, or to share as the most thoughtful of gifts. Our photo products are carefully made to bring all your stories to life, from the big to the small, the planned to the unexpected, allowing you to relive those joyful moments and keep them close for years to come.
Customer satisfaction guaranteed
Here’s to having a positively unforgettable experience with us.
Got an issue with the creation process? Not happy with your order? If there’s anything you’re not satisfied with, visit our Help Centre for advice or reach out to our Customer Service team and we’ll find the best solution to make it right.
Contact info
Herbal House, 10 Back Hill, London, EC1R 5EN, United Kingdom
- 0330 053 3353
- https://service.storiogroup.com/hc/en-gb/p/contact
- photobox.ie
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3.5
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Worth the money
I've used PB for my personal (not professional) albums for years now and their quality and price are good. They've upped the price recently which is unfortunate, but than again so have many others. I recommend them.
January 27, 2026
It's so easy to upload my pictures
It's so easy to upload my pictures, and you do the magic and produce my annual photo book my whole family look forward to the book every year.
January 28, 2026
It was a beautiful piece of work
It was a beautiful piece of work. a keepsake for my friends family for the future. layflat and quality of the photo album fantastic. really pleased will be back soon to make more for special occassions.
Thank you. good price for what was recieved also good timing with delivery.
January 28, 2026
Lovely calendars
I really love creating personalised calendars but I don’t always find your site very user friendly. Can be hard to upload photos or edit them where needed. Also, your delivery fee of over €10 is outrageous. This sounds very negative but I have you 3 stars and that is because I like the calendars!
January 26, 2026
Ease of access to the site and…
Ease of access to the site and understandable directions to get started. I love the flexibility of working with a wizard to design the book or a do it yourself option
January 22, 2026
Posted from the Uk
Posted from the Uk
Price promotions could have been more clear
Delighted to get the photos …
Thank you
January 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very poor customer service
I was very disappointed with the customer service. They made no effort to assist me. I needed help with an order I had placed and messaged immediately after the order was made. An AI assist is all that was available at the time which is reasonable as it was after working hours but It allowed be to forward an email. The reply to this email was in no way helpful. I was told there was only a four hour grace period after order placed where they can help. I feel this is unfair as the four hours grace should only be effective during working hours. They basically didn't care. No help offered. I won't be purchasing from this company again
February 9, 2026
Unprompted review
Reply from Photobox
Dear Deirdre,
Thank you for giving us feedback. We're really sorry to hear that you are not satisfied with our customer service and that you had issues cancelling your order. This is not the experience we wanted you to have with us. Please reach out to our customer care directly if you are in need of more help. You may use our chat service or send us an email through our websites or call us on 0330 053 3353. All our contact information is easily accessible on our website: https://service.storiogroup.com/hc/en-gb/p/contact
Kind regards, PhotoBox.
Results are stunning, you won't be disappointed
My photo book was very easy to make one page per photo.exceptional quality. When l received my book it definitely exceeded my expectations l was delighted with it
January 19, 2026
I am very happy with my album
I am very happy with my album. I just have 1 issue and that is the first few pages were very damp and wrinkled which to me would suggest WRAPPING NOT GOOD ENOUGH FOR THE INCLEMENT WEATHER AT THE THIS TIME OF YEAR
Photographs are brilliantly presented and very detailed
Margaret
January 13, 2026
I’m so disappointed
I’m so disappointed, after taking such time and effort to create two photobooks I still have not received my order. It was due for delivery to Ireland on January 16th. The tracking number brings me to Royal Mail which gives no updated delivery info and the customer service bot is completely useless.
January 7, 2026
Reply from Photobox
Dear Ciara,
Thank you for giving us feedback. We're really sorry to hear that you are awaiting your order and that you don't see any updates regarding your delivery. This is not the experience we wanted you to have with us. Please reach out to our customer care directly if you are in need of more help. You may use our chat service or send us an email through our websites or call us on 0330 053 3353. All our contact information is easily accessible on our website: https://service.storiogroup.com/hc/en-gb/p/contact
Kind regards, PhotoBox.
They use Evri for deliveries.
They use Evri for deliveries.
IF you get your package, it will be 2 weeks late, or damaged.
The "customer service agents" are AI bots with all the wrong information that goes along with that.
Good luck.
January 28, 2026
Unprompted review
Reply from Photobox
Dear Lawrence,
Thank you for giving us feedback. We're really sorry to hear that you are not satisfied with our delivery service, this is not the experience we wanted you to have with us. Please reach out to our customer care directly if you are in need of more help. You may use our chat service or send us an email through our websites or call us on 0330 053 3353. All our contact information is easily accessible on our website: https://service.storiogroup.com/hc/en-gb/p/contact
Kind regards, PhotoBox.
I STILL have not received my order from…
I STILL have not received my order from Christmas today is the 24th of January with no updates
January 24, 2026
Reply from Photobox
Hi! We truly apologise for not receiving your order on time for Christmas as we understand how important it is to have your gifts with you and cherish memories together.
We are deeply sorry about your recent experience, as your query still has not been resolved, and we appreciate you bringing this to our attention. We put great importance on the quality of our services and the satisfaction of our customers. We sincerely apologise for not receiving order on time.
Please reach out to our customer care directly so we can assist you further. You may use our chat service or send us an email through our websites, use Facebook or Instagram to contact us, or call us on 0330 053 3353. All our contact information is easily accessible on our website: Photobox (https://service.storiogroup.com/hc/en-gb/p/contact).
We appreciate your patience and understanding. Kind regards, Photobox!
Poor quality printing - wouldn't recomment
I ordered some greeting cards for my paintings and the first set came out very blurry so I couldn't use them so that was £60 wasted. I tried a second time using higher quality photos with higher quality card, and the pictures came out very vibrant which didn't look good for my paintings and there were printing marks all down the sides of all of them so I cannot use them either. Another £60 down the drain. I've tried complaining via the website and I've been sat here for over an hour with 14 people still ahead of me on the queue with no signs of change. I am hoping I will get a response using this review since no one is getting back to me. I refuse to lose £120 over poor quality printing from a company who's sole job is to print. I don't believe anyone actually looked at my cards before shipping them out, the quality control is shocking to say the least.
The only benefit to photobox is how easy it was to process the order, but unless I'm going to get my prints done right, it's not worth it.
January 21, 2026
Unprompted review
Reply from Photobox
Dear Gemma,
Thank you for giving us feedback. We're really sorry to hear that you are not satisfied with your cards, this is not the experience we wanted you to have with us. Please reach out to our customer care directly if you are in need of more help. You may use our chat service or send us an email through our websites or call us on 0330 053 3353. All our contact information is easily accessible on our website: https://service.storiogroup.com/hc/en-gb/p/contact
Kind regards, PhotoBox.
A little gem :)
I have ordered a mini photo album (15x15 cm = 6 x 6 in).
It was extremely simple and fun :) the choose from the selection of interesting products, it was fuss-free to upload the photos and quick to process the purchase.
Yes, I have ordered a mini photo album containing 24 photos, but what I received was a little gem :) - beautiful, sturdy, very high quality paper album of our holiday memories.
The delivery was quick as well :)
Thank you, Photobox.ie.
December 20, 2025
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