photomoonlamp Reviews 189

Absolutely amazing! I have never been so happy with a purchase. This company took an ordinary photograph and made it into something so special that I literally carry it from room to room. I got one for myself. One for my mother. I've told people at work just simply amazing. I will order again!! Thank you!

I had ordered an item from photomoonlamp but I entered an incorrect address and I emailed Lindsay about my incorrect information and within 2 hours I was replied to and the error got fixed instantly thanks Lindsay you are great.

This company has OUTSTANDING CS!...w/everything, timely response, brainstorming & refund option. Gr8 job Guys.

Originally the order was damaged in shipping but customer service was amazing and a beautiful new product was produced and is on its way! Would highly recommend them as they stand by their product and it’s wonderful!

Beyond helpful and resolving the situation . Lindsey has been very helpful with the resolution . Constant messages and quick replies . Thank you so much

I love photomoonlamp now my daughter can look in the mirror and see herself holding her baby

Amazing communication, great delivery time, especially during December and they came out better than I expected. Very grateful!

Very helpful, after ordering I realized my shipping address was incorrect, sent email requesting shipping be corrected and received a response within the same day. Haven't received my order yet but I will review once I receive it.

Quick response, no issues and very friendly

Took almost a month for anything to finally arrive. When the bag was opened most of the items in the package were broken along with items not even shipped. Customer service sucks never received emails confirming my order. I reached out trying to get anything as proof of the order and they wouldn’t even send me an email. All I got was an email was sent so I asked what is the email address so I can search for it and every time I asked they wouldn’t even send refuse to answer the question. I would not recommend buying from them. It’s was so terrible that I involved PayPal to get the money back.

The initial stamp had some issues so I sent the team some photos and we redesigned the image and are testing it now. Can't say enough, how refreshing it is to experience REAL customer service in 2025. THANK YOU Photomoonlamp team

Helpful, quick and they even sent a helpful video to help me out which was perfect!

Lindsay is a very supportive customer service who’s willing to give an extra mile to help clients to answer all enquiries. Thank u

The response was smooth.

Received damaged good waiting on a replacement

i had to ask the team to change my selected theme color and photos. team was prompt to make changes, thank youuu.

I was unable to "view" a sample of the finished product after I designed it on line. I immediately sent an email. That email was answered 2 days later, stating to order the item then reply to that email with the order # and they would send me a sample view prior to going to production. I made the order, replied to the email with the order number immediately, was never answered. I thought I was ordering a metal, quality, Lantern. I ordered a White Lantern. What I received is plastic and black. I also had two glass panels with writing on them, two glass panels with pictures. The panels were in poor order. I had to remove the bottom screws, take the lantern apart, take out the glass panels and put them in order where they should have been, screw it back together. The quality of the pictures is very poor and all four panels are printed on sticky paper then peel and stick on the glass. There are air bubbles in all 4 panels that I cannot get out and again the two with the pictures, even if I could get the air bubbles out, the pictures are poor quality. I will not be passing this gift along it would be an embarrassment to myself. Poor customer service, product is terrible quality.

The item was not received when promised by website and found much cheaper (Amazon) afterwards. When I reached out to their customer service, I was advised of some additional processing time they needed "Generally speaking..." of course.

Had absolutely fantastic customer service from Cherry solved my problems with no hesitation swiftly put my mind at ease straight away x brilliant communication

I needed to track my purchase but couldn’t find the tracking number. I contacted Sally from Photomoonlamp with my question and she replied to my inquiry promptly and politely and my question was answered in no time. I am very grateful for her help.