Photospecialist Reviews 

252
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers had a great experience with this company. Consumers frequently mention the fantastic selection of photography gear available alongside very competitive pricing across the site. Many buyers appreciate the fast shipping times and find the entire ordering process wonderfully simple and efficient. However, some reviewers were not happy with unexpected delivery delays and exceptionally long wait times for their purchases. A few other people also felt that customer support was unhelpful and extremely slow to respond regarding missing parcels. Some customers experienced frustrating tracking issues and received little assistance when trying to resolve their delayed shipments.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide divergence in experiences. While many... See more

Product

People report ambiguous experiences with product availability and delivery times. Many customers praise the... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers experienced a very simple... See more

Price

Clients share positive opinions on price, highlighting keen pricing, fantastic deals, and very good rates... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a mix of pleasant and highly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Monitor was out of stock when I ordered it. I was away on vacation when I got a message that it had been dispatched. Had to find someone to be home when it arrived. Also for a .ie retailer, I would ex... See more

Rated 4 out of 5 stars

The order has not been received yet. As far as I know it has been shipped, however it's still stuck in the transit since the 3rd of April.

Rated 5 out of 5 stars

ordered a few times now. I was looking for a shop that ships within Europe so there would not be delays with customs/extra charges. Prices on photospecialist are excellent compared to other online re... See more


Company details

  1. Media & Publishing

Information provided by various external sources

Photospecialist is a leading specialist of photographic and video equipment with 40 years of experience. Competitive prices, expert advice and excellent service


Contact info

3.8

Great

TrustScore 4 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 48 hours

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3.8

All reviews

(252)

51 reviews in the last 12 months

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Rated 1 out of 5 stars

Never received my order

Would give 0 stars if I could. I initially ordered a Canon g7x Mark II camera from the photospecialist.ie site on the 19/08/2023. I didn’t receive an order confirmation email but I gave it until the following Monday because I had ordered on a Saturday. It never came. I emailed customer service (CS) and not receiving an email confirming the order on 21/08/2023. I got a response on the same day enclosing my order invoice and I was informed but the CS agent that the camera was out of stock (why was my order successful if they couldn’t fulfil it within their advertised 4 days delivery idk) and it was ordered and I should receive a tracking link in a few days. Again nothing came. After 7 days I emailed for an update, no response. I forwarded the email chain to the .co.uk CS email and I was told that they didn’t know how long it would take for the cameras to be delivered and I could be waiting up to a month. Then a later response at the beginning of September said they were receiving stock from their supplier this week. I emailed yesterday 7/9/2023 for an update about stock and I am informed that they don’t know when they will get stock in and suggest again that I cancel my order.
I finally gave up and cancelled my order and I hope they are swift with issuing my refund.
I do not recommend this website from the experience I have had

September 8, 2023
Unprompted review
Photospecialist logo

Reply from Photospecialist

Thank you for taking the time to leave this review.

I am so sorry that this has happened. We expected an delivery, but it got posponed and that is why we couldn't deliver for you.

If you ever would trust us again, I know we will do better then this.

Rated 4 out of 5 stars

Happy with my experience

Happy with my experience. Order arrived a little later than expected but not really an issue. Had to follow up to get tracking details but received a quick response from customer service after which tracking details and invoice was supplied promptly. Would be happy to order again in the future.

August 25, 2023
Unprompted review
Photospecialist logo

Reply from Photospecialist

Thank you so much David!

We are having issues with our emails and sadly this has been for a while now. But I am happy we could provide you with everything.

Hope to see you again.

Rated 5 out of 5 stars

Very good company to deal with

Very good company to deal with. Delivery on time, good quality item.

August 2, 2023
Unprompted review
Photospecialist logo

Reply from Photospecialist

Thank you so much! I am happy to read that you are satisfied with us.

Rated 5 out of 5 stars

Great

Great. Fast delivery to Ireland. Thanks

August 14, 2023
Unprompted review
Photospecialist logo

Reply from Photospecialist

Thank you so much! Hopefully we'll see you again.

Rated 2 out of 5 stars

Lack of order confirmation email causes worry

I bought an expensive pair of binoculars from photospecialist.ie, which I needed to be delivered within 10 days in order to have them for a holiday.

On the positive side, the price was very good and the item was exactly as ordered. Also, every staff member I talked to was very professional.

I didn't receive an order confirmation or shipment confirmation - from other reviews, it looks like the site is having problems sending emails from its .ie address - having never used the site before, this was worrying and made me wonder whether the site was legitimate.

Emailing their .ie address didn't work. I think their info AT photospecialist.co.uk address does work though.

If you call their number, you get put on hold and the call ends after 10 minutes waiting. Very frustrating! However, they do offer the option of a callback, and they do actually call you back consistently.

My item was delayed for nearly a week apparently because a lower value item (a monopod) took some time to locate. This was also frustrating - I wouldn't have ordered this item if I thought it would cause a delay.

July 26, 2023
Unprompted review
Photospecialist logo

Reply from Photospecialist

Thanks for the review, I understand that it is annoying when it is so delayed. It is indeed true that our mail address was not working, we had a problem there, but fortunately this has been resolved, I would be happy to get in touch with you so we can look at a solution.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, very good quality, very happy

July 17, 2023
Unprompted review
Photospecialist logo

Reply from Photospecialist

Great to read, I wish you a lot of fun with your order!

Rated 5 out of 5 stars

Great prices and quick delivery

Second time purchasing in last 2 weeks. Ordered a Sony Cf A memory card followed by a Spyder X elite. Excellent prices and delivery arrived as per turnaround in a few days. Cheaper by far than anywhere else I could find and fast delivery. Delighted with service and will purchase from again.

July 28, 2023
Unprompted review
Rated 1 out of 5 stars

I’m still waiting on my order to arrive…

I’m still waiting on my order to arrive and radio silence from the company. I paid extra for insurance and still nothing. Very upset and it looks like I’ll need to contact my credit card company to sort it out.

July 30, 2023
Unprompted review
Photospecialist logo

Reply from Photospecialist

Thank you so much for taking the time to leave this review.

I am so sorry that you have not heard from us back yet. I will send you an email to inform you about your order.

Rated 3 out of 5 stars

Cheaper than most online retailers

Cheaper than most online retailers. Delivered product to my country in about three days which was pretty fast. Item arrived in well packed box. Item correct working perfect. No email confirmation of sale, No contact: If you need to contact photospecialist about order, don’t bother, never an answer from phone or email support. Overall pretty good, but with its flaws also.

July 17, 2023
Unprompted review
Rated 4 out of 5 stars

Order came as expected

Order came as expected.
I purchased an LG 29inch widescreen and it was dispatched as soon as it was ordered and arrived in good time.
Seller communicated well over email.
Happy with experience.

July 21, 2023
Unprompted review
Rated 4 out of 5 stars

Competitive pricing and great support

Most competitive pricing and prompt delivery - only minor issue was that I did not receive any order confirmation after payment. Support was useful in resolving this as soon as I asked.

July 18, 2023
Unprompted review
Photospecialist logo

Reply from Photospecialist

Fortunately, we were able to help quickly, enjoy your order.

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