Physiocheck.co.uk Reviews 490

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its highly responsive and helpful customer service, noting the quick resolution of issues and the professional, understanding approach of the support team. Many people found the service itself to be excellent, providing thorough evaluations and specific treatment plans that were often accurate and beneficial. Consumers appreciate the convenience of receiving advice without needing an in-person visit. However, some customers were dissatisfied with the subscription model and payment process, citing issues with recurring payments and the cancellation procedure. There were also mentions of confusion regarding the billing name on PayPal.

What people talk about most

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Subscription

Reviewers mention ambiguous feedback about subscription. Many customers express frustration over unexpected... See more

Service

Customers had positive experiences with service. Many reviewers praised the great service, prompt responses,... See more

Payment

Customers consistently express dissatisfaction with payment processes. Many reviewers report hidden charges... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness,... See more

Based on these reviews

Rated 4 out of 5 stars

As soon as I emailed, same day got response to cancel my subscription. I’m trying to reduce my subs. I like the platform. However, translating the company after I began the trial for 7 days was impos... See more

Company replied

Rated 4 out of 5 stars

Paid for a diagnosis but did not realise I had to cancel free subscription to prevent further £9.99 being deducted. Company were very quick to respond and to sort this out.

Company replied

Rated 4 out of 5 stars

There were thorough questions to identify problem area, pain type, motability issues etc Hence more info to diagnose likely condtion. Also offers treatment plan specific physiio to ihelp improve.... See more

Company replied

Rated 4 out of 5 stars

Perfect physio workout with accurate diagnostics. A little buggy but with no other alternatives it works for what I need. Customer service is extremely responsive and helpful sorting out any issues.

Company replied


Company details

  1. Physical Therapist

Written by the company

Pain or injury? Indicate where you are experiencing pain or limitations. Answer a number of questions and gat a preliminary indication regarding your symptoms. THE online starting point for physiotherapy. Have any questions or concerns? Feel free to reach out to our customer service team through our website.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

490 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Good question and video illustration…

Good question and video illustration leads to getting a fair idea of what is happening health wise.

April 16, 2026
Unprompted review
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Reply from Physiocheck.co.uk

Hi Emmanuella,

Thank you for your review, and the compliment :)

We really appreciate that!

Rated 1 out of 5 stars

They didn't provide me with exercises…

They didn't provide me with exercises but eere quick to charge for nothing!!!

April 16, 2026
Unprompted review
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Reply from Physiocheck.co.uk

Hi,

We tried to get in touch with you via Trustpilot, but unfortunately, you did not leave any details.

Since you are writing an anonymous review, I am unfortunately unable to verify whether you are actually a customer of ours.

I would like to ask you to contact us.

Rated 2 out of 5 stars

Analysis was not good

March 30, 2026
Unprompted review
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Reply from Physiocheck.co.uk

Hi,

We apologize that you are disappointed. Physiocheck came onto the market after years of work. It is created by professional physiotherapists based on all the conditions out there. It has a unique algorithm that determines your possible condition and which conditions you have less similarities with. With a small contribution for the unique self-check, we offer the quality we stand for.

We are sorry that you wrote a negative review. We offered to refund the cost of the test, but you did not accept this offer.

Rated 4 out of 5 stars

Great customer service

Customer service is fast and helpful

March 27, 2026
Unprompted review
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Reply from Physiocheck.co.uk

Hi,

Thank you for your review, we really appreciate it. Our customer service is available 7 days a week, and we always respond within 1 day.

Rated 5 out of 5 stars

Great Customer service

Customer service was prompt in replying and rectifying my concerns.

March 24, 2026
Unprompted review
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Reply from Physiocheck.co.uk

Hi,

Thank you for your review, we really appreciate it. Our customer service is available 7 days a week, and we always respond within 1 day.

Rated 5 out of 5 stars

Great Customer Service

I thought I had cancelled my daughter’s subscription but the monthly payment went through. I got in touch and this was dealt with immediately. Great service, would recommend!

March 23, 2026
Unprompted review
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Reply from Physiocheck.co.uk

Hi,

Thank you for your review; we really appreciate it. We are glad that we were able to resolve this together.

Rated 2 out of 5 stars

Bait and Switch


PhysioCheck has managed to create a customer experience so tacky it almost deserves academic study.

You arrive thinking you’re about to do a straightforward screening. The site has that polished, health-adjacent tone that says, “We’re here to help,” which in this case apparently translates to, “Please begin an unnecessarily intimate relationship with a questionnaire.” So you keep going. You answer a few dozen questions, perform a few dozen movements, rotate your limbs like you’re being evaluated for resale, and invest a solid chunk of your life into the process because the whole thing is framed like you’re headed toward an actual result.

Then, at the very end, after all that, the curtain lifts and the business model crawls out backwards like a haunted Victorian child: if you want your result, you need to pay for a “7-day free trial.”

A free trial. That costs money.

That is such a sleazy little word game it almost makes me nostalgic for older, simpler scams, when at least a guy had the decency to sell you a fake watch face-to-face.

And the charge is $1.99, which is honestly the funniest part. Not because it’s expensive, but because it’s spiritually insulting. It’s the kind of amount designed by someone betting that your self-respect will get tangled up in the phrase “it’s only two bucks.” The issue is not the money. The issue is that you made people complete a digital obstacle course before revealing that “free” was being used in the same loose, whimsical sense as “farm fresh” or “supportive workplace.”

Even better, this doesn’t seem to be some one-off misunderstanding born from my own personal feud with a checkout screen. Other reviews describe the same general experience: long assessment, payment reveal parked at the very end, recurring subscription irritation, that special aftertaste of having been processed instead of helped. So this is less a glitch and more a design philosophy. Which is somehow worse.

The whole thing feels like it was designed by people who know just enough about health language to borrow its credibility, and just enough about conversion funnels to ruin it. It has the exact energy of someone smiling warmly while slowly pushing a clipboard toward you with a fee hidden under page seven.

And that’s what makes it so lame. Not evil. Not catastrophic. Just lame. Cheap. Small. A very low-rent little confidence trick dressed up in ergonomic language and reassuring web design. The kind of thing that mistakes friction for engagement and concealment for cleverness.

You know what competent systems do? They tell you the rules up front. They don’t make you jump through a half-hour of self-assessment calisthenics and then pop out from behind a curtain whispering, “Surprise, there’s a cover charge.” That’s not premium. That’s not innovative. That’s a toll booth wearing a stethoscope.

So congratulations to PhysioCheck for building an experience that combines the charm of a subscription trap, the transparency of wet cement, and the bedside manner of an airport kiosk. I came in expecting a useful tool and left feeling like I’d just been mugged by a wellness startup.

Would I recommend it? Only to people who enjoy being gently lied to in a sans-serif font.

March 13, 2026
Unprompted review
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Reply from Physiocheck.co.uk

Hi Peter,

We have tried to contact you personally, but unfortunately have not received any response from you. As a result, we cannot resolve the problem together.

We apologize that you are disappointed. Physiocheck came onto the market after years of work. It is created by professional physiotherapists based on all the conditions out there. It has a unique algorithm that very accurately determines your possible condition (and which conditions you have less similarities with). With a small contribution for the unique self-check, we offer the quality we stand for. At the start of the check, we inform our visitors about the price (above the NEXT button). So this does not 'appear' at the end of the test as you describe. Unfortunately, I cannot post a screenshot here, but I would advise you to check our website again so that you see that we indicate the price in advance. Additionally, we also have a separate pricing page. You pay for the test result, and the 7-day trial period is indeed free. The extensive assessment is necessary to make an accurate diagnosis. We are open and honest about our prices and subscriptions.

Rated 5 out of 5 stars

"My experience with them was excellent

"My experience with them was excellent. They demonstrate high precision in diagnosis, integrity in their dealings, and rapid responsiveness. They are truly outstanding and deserve every bit of praise. I highly recommend dealing with them with complete confidence."

March 1, 2026
Unprompted review
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Reply from Physiocheck.co.uk

Hi Rashed,

Thank you for your review and your compliments. We appreciate that very much.

Rated 4 out of 5 stars

Hi I signed for the 7day trial for…

Hi I signed for the 7day trial for 1.99. I cannot see how to cancel to ensure I don’t extend to the full subscription. Advise please

March 5, 2026
Unprompted review
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Reply from Physiocheck.co.uk

Hi Steve,

We will cancel your subscription. You can reactivate your account anytime by logging in using the previously provided credentials.

If you have any further questions, please do not hesitate to contact us.

Rated 2 out of 5 stars

WARNING‼️ Be careful they hide the cancel button for membership

I signed up for a £1:99 7 day trial. After accepting their diagnosis, which was very good. I then decided to cancel the membership, after searching their website manually and through their search option there was not an option to cancel. They did direct me to my account page, but there was still no option to cancel. physiocheck.co.uk have set up to continually take payments if you want their services or not. I have had to report them to my bank and block then as a merchant.
They could be Great but have decided to be dishonourably— which then makes any information they give as not to be Believed! So sad for a company that is setup to do a very good job.

March 4, 2026
Unprompted review
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Reply from Physiocheck.co.uk

Hi Oscar,

We usually contact you personally, but unfortunately, we haven't received a response from you.

Nice to read that you were satisfied with our check and the diagnosis. I want to point out that you can always cancel your subscription yourself in your account, or by sending us a message. Our customer service is available 7 days a week, and we always respond within 1 day.

We will cancel your subscription. You can reactivate your account anytime by logging in using the previously provided credentials.

You can always cancel your subscription yourself in your account, see also the attached screenshot. You do this by following these steps:
You can login to your account using the previously provided credentials. To cancel your subscription, please navigate to the My account > Subscription page and then click on the subscription.

Rated 5 out of 5 stars

Raised issue regarding cancellation…

Raised issue regarding cancellation after free trial. Quick response agreeing to refund payment for continued subscription. And confirmation that they would ensure cancellation of the contract now .

February 27, 2026
Unprompted review
Physiocheck.co.uk logo

Reply from Physiocheck.co.uk

Hi John,

Thank you for your review. I'm glad we were able to resolve it together.

Rated 5 out of 5 stars

I just started with this resource…

I just started with this resource yesterday after an injury. I sent a question about how to begin the PT and received a reply overnight. Very responsive so far, and the evaluation and the recommendations seem spot on. I will continue.

February 26, 2026
Unprompted review
Physiocheck.co.uk logo

Reply from Physiocheck.co.uk

Hi,

Thank you for your review. Our customer service is available 7 days a week, and we always respond within one business day. Feel free to contact us if you have any questions :)

Rated 2 out of 5 stars

Paid £1.99 to not be told anything…

Paid £1.99 to not be told anything different than I'd already found online. Answered many questions with accuracy for there to only be a 60% match on two different injuries. Not helpful then as I'm still no closer to knowing what the issue is.
For me this was a waste of money. The exercise programme provided was also no better than what I've been doing already from NHS advice online.

February 25, 2026
Unprompted review
Physiocheck.co.uk logo

Reply from Physiocheck.co.uk

Hi Holly,

We tried to contact you personally, but unfortunately didn't receive a response.

We apologize that you are disappointed. Physiocheck came onto the market after years of work. It is created by professional physiotherapists based on all the conditions out there. It has a unique algorithm that determines your possible condition and which conditions you have less similarities with. With a small contribution for the unique self-check, we offer the quality we stand for.

Rated 4 out of 5 stars

There were thorough questions to…

There were thorough questions to identify problem area, pain type, motability issues etc
Hence more info to diagnose likely condtion. Also offers treatment plan specific physiio to ihelp improve.
I was dissapointed with my own GP.
'ts musular skeletal take painkillers!'

January 21, 2026
Unprompted review
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Reply from Physiocheck.co.uk

Hi Colette,

Thank you for your detailed review; we really appreciate it.

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