PickYoMix Reviews 142

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Scumbags amassed a huge customer base and then sold the data to You Pick We Mix. Founder of Pick Yo Mix vanished overnight. Incredible.

Rated 4 out of 5 stars

At least 3rd time we have ordered. Always fresh,and been happy with for most part. But last time we received them the jelly beans were a big disappointment-they had no discernible flavour differenc... See more

Company replied

Rated 1 out of 5 stars

Constantly inundated with e-mails; several times a day, about some new discount code that knocks a whooping £5 off heavily priced sweets. I've ordered in the past two times and the service was okay bu... See more

Rated 5 out of 5 stars

Amazing company, can’t fault them at all. Been using them for about a year maybe, had 5+ deliveries and never had an issue. Great quality and very tasty sweets, quite a large selection to choose from,... See more

Company details

  1. Confectionery

Written by the company

We sell the finest pick 'n' mix in the land. No more pointless trips to the newsagent. Proper sweets. Delivered direct to your door.


Contact info

2.9

Average

TrustScore 3 out of 5

142 reviews

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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

Don’t recommend at all

Don’t recommend at all. I ordered last Thursday and 6 days later I’m still waiting for my package. I’ve emailed them and have had no reply at all. Really disappointed.

February 10, 2021
Unprompted review
PickYoMix logo

Reply from PickYoMix

Hey Kirsty, We're sorry to hear this. We've had a look into this for you and can see that your order was dispatched within 2 working days from the time of purchase. Royal Mail tracking currently states that you can 'select a delivery option' so they can attempt a re-delivery at a time to suit you. It seems that perhaps the delay you have experienced is due to Royal Mail, which we're really sorry about but as I'm sure you can understand any delays are out of our control. We're aware that the snowy weather has slowed them down in some areas despite their best efforts! We send all of our parcels via a fully tracked 48hr service. Our customer service team have also confirmed that they replied to your email on Monday so I'm sorry if this has been missed. It makes us sad to see 1* reviews for reasons out of our control- I can assure you we work around the clock to provide a 5* Pick Yo Mix service but sometimes bad weather, global pandemics and EU break-ups throw the odd spanner in the works. Thanks for your time, the Pick Yo Mix squad xx

Rated 1 out of 5 stars

Sadly don’t recommend

The website says delivery between 3-5 days and my order wasn’t even shipped until day 4 and Royal Mail at day 5 haven’t even received as yet! There were for my sons birthday today and very sadly haven’t arrived. I emailed to follow up with the business and 48hours later no response. Sadly cannot recommend.

February 6, 2021
Unprompted review
Rated 1 out of 5 stars

Order hasn't arrived yet

Order hasn't arrived yet, with the tracker code from the Royal Mail saying they haven't received the package despite me ordering 8 days ago. It also took 5 days for this company to ship two bags of sweets?!

The website is very unclear on when you should expect to receive your order, blatant miscommunication and vaguely blaming COVID for the troubles. Emailed the team yesterday to query where my order is and no response over 24 hours later. If you can't fulfil orders in a reasonable time then you shouldn't be taking them in the first place. There are plenty of other delivery options other than Royal Mail which you could utilise.

February 4, 2021
Unprompted review
PickYoMix logo

Reply from PickYoMix

Hi Rachael, very sorry to hear this. Our team are unable to locate any communication in order to look into this for you. Would you mind sending us an email, including your order number, to anyonethere@pickyomix.com? Our customer service team works 7 days a week so this sounds like something we can get resolved quickly for you. Thank you :)

Rated 5 out of 5 stars

Excellent

I've placed several orders with this company and have always been satisfied with the quality of their products and service.

February 1, 2021
Unprompted review
Rated 5 out of 5 stars

Yumminess in a bag

We ordered 2kg of yumminess and so delighted with the jam packed bags that arrived. There is such a good variety of sweets in both selections, we didn’t know which to taste first! It is a lovely reward for us after a hard day of work and homeschooling.

January 29, 2021
Unprompted review
Rated 5 out of 5 stars

Large selection of Amazing FRESH sweets

Me and my fiancee decided to order from this site after seeing a Facebook advert, and boy I am glad we did.

Ordering from the site is super easy and you can either choose your own mix or just get a bunch of random stuff. If you go for a random bag it is slightly cheaper.

The sweets themselves are amazing! Pick Yo Mix only stocks fresh sweets. I didn't realise sweets could go stale until I experienced what actual fresh sweets tasted like, and the difference is incredible. The foam like sweets are very light and fluffy.

They have a very large collection to choose from and the bags you get are really hefty! It is a lot of sweets to get through and they make a great end of the week treat or gifts for others.

The packaging is very cute, with the greedy kitty on the front and they are shipped in large stunning metallic postage bags filled with bubble wrap and arrive pretty quick to boot!

We've ordered from them twice so far. Once for us and once for a present for a friend. Highly recommended!

January 28, 2021
Unprompted review
Rated 5 out of 5 stars

Yuuuummm!!!!

Yuuuummm!!!!! This company is brilliant! I got 2 bags (2k) of sweets, they were fresh and delivered quickly. The customer service team are also excellent. My only (small) negative would be the price. I'm not sure if it's a little bit expensive but I think compared to pick and mix from a shop it isn't too bad and it's so much fresher! I'll definitely buy again when they have deals on!

January 24, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic!!

I've place two orders with Pick Yo Mix and on both occasions I have been really impressed by the customer service, packaging and (most importantly!), the quality of the sweets I have received. A fantastic gift for anyone of any age!!

January 24, 2021
Unprompted review
Rated 5 out of 5 stars

Must have sweets!

Fresh tasty sweets, bag always packed to the top, makes a great gift for someone or to treat yourself! Also run by lovely friendly people 😊

January 20, 2021
Unprompted review
Rated 5 out of 5 stars

Delighted with my order

Delighted with my order, bags are jam packed full couldn’t get anymore in if they tried. Really get your money’s worth. Sweets are all fresh and tasty. Highly recommend!

January 19, 2021
Unprompted review
Rated 4 out of 5 stars

The sweets are delish but some were missing…

The sweets are delish and completely take me back to being a kid! Love how easy and quick the ordering and delivery process was too. Kinda wish they’d have mixed the sweets up before bagging them, but that’s just me being picky, and for some reason I only had 9 types of sweets I chose, not 10?b

January 16, 2021
Unprompted review
Rated 5 out of 5 stars

Great sweets

Great sweets, always fresh, have ordered a few times now. Super fast delivery and great packaging. Thanks x

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

I never write reviews but I had to for…

I never write reviews but I had to for this. I was really craving those rhubarb and custard sweets that I used to have as a kid but couldn't find them anywhere. Then I found pick yo mix and got to add them along with 9 other scoops of delicious sweets at a really decent price!! Love it, will defo order again

January 13, 2021
Unprompted review
Rated 5 out of 5 stars

amazing sweets and fantastic service and marketing

Bought as a gift for my husband for Christmas, although he claims not to really eat sweets, I would say the empty bag is evidence that he does. He has also demanded we buy another bag!!

I will admit I have pinched a few and the quality is excellent. All really tasty and fresh.

I love the quirky marketing and communications you get. They deserve to do well.

January 7, 2021
Unprompted review

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