Picr Reviews 

6
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more


Contact info

4.1

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(6)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best service and results ever!

Our pattern concrete driveway was transformed by the very helpful and hard working men that we dealt with. We never would have believed that it could look like new again after all these years. Highly recommended.

February 20, 2023
Unprompted review
Rated 1 out of 5 stars

A very, very expensive mistake!

We were recommended to this outfit by the company who originally laid the pattern imprinted concrete on our drive, as they don't repair or refurbish their own work!

The drive had cracked and the colouration had become extremely varied.

The owner of PICR came and viewed the drive and agreed that it could be refurbished by filling the cracks "which will virtually disappear when done" and on his recommendation, to re-colour the drive in full black.

We paid a deposit and agreed when the work would start.

Well, we made a huge and a very, very expensive mistake!

The work was completed and looked fine. We kept vehicles off for seven days as recommended, as well as waiting for it to rain on it, allowing only foot traffic after 24 hours. The reason we were told, was to allow it to harden, to allow the rain to tone down the harsh newness but particularly because running vehicles over it with hot tyres would risk damaging the surface!!
It's a drive for goodness sake!!

Well sure enough a few weeks in and parts of the surface colouration was liting off and not just where vehicles drove over it. In addition, the "hidden" cracks were more obvious because dirt from rain was settling in the cracks and making them even more obvious.

I contacted PICR and he came out and agreed to recoat the surface, but it would have to wait until into the spring of this year for the weather warm up. So in spring of this year (2022) the drive was recoated.

We abided by the same conditions of keeping vehicles off, etc. and a few weeks later the same problems occurred only this time even more so. The drive now looks an absolute mess.

I tried contacting the owner, but he now refuses to speak with me or via text.

He has removed his Facebook profile and seems to have dropped off the face of the earth.

Please accept this as a warning. Be very, very wary of using PICR. On your head be it. You have been warned

July 25, 2022
Unprompted review
Rated 1 out of 5 stars

Don't trust them

Poor workmanship and very poor communication. Our concrete imprinted driveway was repaired/resealed by the company. The colour was nothing like the rest of the drive and I was assured it would eventually blend in. It never did and stood out like a sore thumb. Around 3 weeks after the work was done the repaired areas started to break up. It took numerous emails, phonecalls and 9 months for him to come back and re-repair. In Paul [the owner's] own words he had 'strung me along' - I couldn't believe had actually said that! He kept saying he couldn't do it due to the weather but the weather was fine for much of that time. It started to break up again within around 3 weeks of the re-repairs. I paid £1600 for a very poor job and a lot of hassle.

June 14, 2021
Unprompted review
Picr logo

Reply from Picr

You were advised not to drive over the area for seven days to let the 'Minor chips' cure and were not charged for this. Yet again the chips were not given time to cure. The money you paid was to reseal a very large driveway that had not been maintained in the 20 years since it was installed. It was made clear that the seal that we were to apply was purely to stop the surface from deteriorating any further. We did not string you along and did not say we did, we can only go by weather forecasts and when you contacted us to come back it was winter and we had to wait till temperatures and weather conditions are correct according to the forecasts.

Rated 1 out of 5 stars

Refuses to issue refund for deposit

Refuses to issue refund for deposit, even after making a telephone statement that this IS refundable and that it will be done. Nowhere on any paperwork is it indicated that deposits are non-refundable.

Incidentally, the work was cancelled as the company cashed my deposit cheque, then did not contact myself to conduct the work, as outlined on the paperwork.

Paul (owner) is then very rude when trying to pursue this refund.

I would suggest you do not seek business from this company.

September 9, 2019
Unprompted review
Picr logo

Reply from Picr

We ask for a peppercorn deposit of £40 which covers admin fees when we accept a confirmation such as yours to show you are happy to proceed. You cancelled your order a week later and demanded your £40 back. Deposits are non refundable as it defeats the object of asking for one as this was explained to you. If we had cancelled the contract then your deposit would have been returned.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look