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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the clarity, detail, and true-to-original colors of their prints. Many people also commend the outstanding service, noting the ease of the ordering process and the careful packaging of their items. The staff is frequently mentioned for their helpfulness, kindness, and professional approach, often going above and beyond to assist with orders and resolve issues. However, some people were dissatisfied with the product quality, describing photos as lacking in color, blurry, or squashed. A few other people also felt that the customer service was poor, leading to a lack of confidence in using or recommending the company's services.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the amazing clarity, detail, and... See more

Quality

Customers had positive experiences with quality. Many reviewers were delighted with the exceptional clarity,... See more

Service

Reviewers mention positive feedback about service, consistently praising the helpfulness and efficiency of... See more

Staff

People report positive experiences with staff, highlighting their kindness, helpfulness, and professionalism.... See more

Order

Users describe positive interactions with the ordering process. Many customers found it easy to order, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently had 3 bespoke canvas prints made where I chose the sizes myself. The turnaround time was amazing each arriving within a few days well packaged and by tracked mail. I cannot fault the q... See more

Rated 5 out of 5 stars

These people are simply superb, and so are the prints that they produce! I was able to e-mail them and they called me - a real human being, located in the UK! She understood colour and spent tim... See more

Rated 5 out of 5 stars

I never usually leave reviews however I have always used pics2posters and I think their customer service is exceptional. I got my maternity, newborn pictures and just about to make another order with... See more

Rated 5 out of 5 stars

I only ever use Pics2Posters for all my photo printing requirements. I discovered them when I bought my first home and wanted some large prints to make an impact. Have used so many times since and hav... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant.

Got two black and white photos blown up. Wasn’t sure if they would come out ok as my photography skills are limited. But they are absolutely fantastic.
Would definitely recommend.

November 11, 2020
Unprompted review
Rated 5 out of 5 stars

Pics2Posters were just fantastic

Pics2Posters were just fantastic. We had a very beautiful but low-res picture from our walking holiday. I wanted to get it blown up to put on the wall and sent it off more in hope than expectation. I was surprised to get a call a couple of days later from Gail who wanted to discuss the picture. She said that, while she was happy to process the order as I’d asked, it wouldn’t do the picture justice. Instead, she suggested using a different kind of filter which would retain the artistic beauty of the picture but also make use of its inherent graininess.She then sent me a digital file showing me what it would look like so that I could decide whether to go down this route. The result was superb and the picture is now hanging proudly in the dining room. A truly pleasurable experience and I’d recommend them without any hesitation at all.

November 9, 2020
Unprompted review
Rated 5 out of 5 stars

By far the BEST customer service I have…

By far the BEST customer service I have experienced... ever! I contacted Pics2 posters to inquire about getting photos printed for a gallery wall. Gail was so friendly and professional and advised me honestly from beginning to end as if it was her own project! She went the extra mile making sure everything was perfect and I was so pleased with the outcome. Their prices are very reasonable too. I would highly recommend pics 2 posters and am thinking of more projects just so that I can use their services again!

October 27, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant!!

Our landscape Canvas Photo Print arrived today.

It is 40 inches by 20 inches (102 x 51 cm) and is from my own photograph. I was concerned that my 2.88 MB (2874 x 1278) photo would be too low a resolution so I opted for Pics2Posters recommended Image Enhancement. The photo is of a panoramic sunset and has deep orange hues in it.

Well the poster is stunning. All the gorgeous hues have come out and it actually looks even better than my original.

The quality of mounting is excellent. Packaging was fantastic, it was a bit like the children's game,"Pass the Parcel" as there were so many protective layers around it. It was deleiverd by DHL with no problems at all. From date of order to delivery was just five days, which included a weekend and it was ordered late at night.

Pics2Posters offered far more canvas sizes than two of their direct competitors which is why we chose them and the price is also very competitive. I cannot recommend their service enough and will definitely be using them again.

October 20, 2020
Unprompted review
Rated 5 out of 5 stars

OMG Best Personal customer service

OMG, personal customer service. Gail is the angel for this company. Her advice and customer care is incredible. We had 18 photos enlarged to 40 x 50, 30 x 40 and A4 size. Gail emailed and called me to advise me how to crop and resize and position so that I could get everything in the photo. She really is on another level and I believe one in a million. Thank you Gail for everything. Wish there were more customer service personel like you around. Barry Forbes

October 20, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service & end product

From the first call with Gail to the delivery of the final framed picture, the service from Pics2posters was excellent. The advice I received was extremely helpful, the quality of the image was better than expected and the mount & frame worked really well together. I would definitely use Gail & her team again in the future.

October 13, 2020
Unprompted review
Rated 5 out of 5 stars

Superb!

Submitted a better quality image of 300dpi and the result was superb,despite the canvas size of 1800 x 90cm !!
Really chuffed with it and full marks to Gail and the company for making the effort in making sure the results were top notch.
Trouble is we're running out of wall space😁

October 10, 2020
Unprompted review
Rated 5 out of 5 stars

What can I say Love Love

What can I say, keep coming back....helped me sort out a sizing issue, always look amazing, team you are so helpful thank you so much..
Highly recommend you get those photos of memories and get them blown up poster size and framed and enjoy them.....love love

October 7, 2020
Unprompted review
Rated 5 out of 5 stars

Couldn’t fault this at all! REALLY RECOMMEND!!!

Couldn’t fault this company at all! I’ve used pics2posters a few times and honestly just when I think they can’t get any better they do! I’ve had a couple of issues with images I’ve found being grainy, however Gail has gone above and beyond to help and make sure I was happy with my purchase. Kindness really does come from within and I’ve had nothing but kindness from this business from start to finish. 5* !!!!! Fast service also !!

October 6, 2020
Unprompted review
Rated 5 out of 5 stars

Also spot on

I’ve used pics2posters several time’s now and every time they are more then helpful, the prints are always perfect and the customer service is super, price great too. I can’t thank them enough for my recent order.

October 1, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Gail at Pics2posters worked really hard to resolve the technical issues I raised re. the the original print I had ordered. Customer service was excellent in this respect. Suffice to say, I am pleased with the finished print that arrived promptly.

October 1, 2020
Unprompted review
Rated 2 out of 5 stars

Poor definition on Poster

efficient service but the photo I uploaded clearly was not of good enough definition to print a poster, ( I thought they would have the software to improve it.) so basically was a waste of money and they should have told me this before taking the sale,

September 19, 2020
Unprompted review
Pics2posters logo

Reply from Pics2posters

Hi,

I am sorry you are disappointed with your print. I am unable to find an order in your name to see what the issue is and we haven't received an email either alerting us to any problems. If you could please let me know the name on the order and/or order number (you can do this via email if you prefer to keep you details private), I will be able to address this with you to see if anything can be done.

Kindest Regards

Gail Fisher

Rated 2 out of 5 stars

Chose Pics2Posters because of their…

Chose Pics2Posters because of their excellent customer reviews. Unfortunately, I have yet to receive my print or a response from their sales team. Disappointing

September 4, 2020
Unprompted review
Pics2posters logo

Reply from Pics2posters

Hi Olivia,

Can you please let me know your order number so I can look into this for you.

Kindest Regards

Gail Fisher

Rated 5 out of 5 stars

Excellent service. Will use again.

Had several pictures made into posters and I must say I was really pleased with the results. They arrived within a few days of placing the order and were just perfect. Will definitely use again in the future.

August 26, 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. I had an issue with a 70 x 100cm print, pics2posters very helpful and sent a replacement. The prints are excellent quality, I'll definitely be getting more in the future. Thank you

August 6, 2020
Unprompted review
Rated 1 out of 5 stars

Order arrived damaged

Order arrived damaged, creases in poster that can't be removed, compete waste of money

July 21, 2020
Unprompted review
Pics2posters logo

Reply from Pics2posters

Hi Kevin,
I'm very sorry to hear that your order has arrived in less than perfect condition.

If you could just send me a quick picture of the damage on email, i'll make sure I get it reprinted and sent out today for you.

Sorry for the inconvenience.

Kindest Regards

Richard Want





Rated 5 out of 5 stars

Miracle worker

Sent badly placed photo with scratches, asked Photo2poster
If they could improve and remove the scratches, picture they send back was perfect and no scratches, just great couldn’t have ask for better

July 10, 2020
Unprompted review

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