Picup Media Reviews 308

First of all, the shipment took longer than I was told. The package was first sent to China and was there for 2 weeks; it took longer than 3 weeks. I don't understand why they sent the package to China.

Meanwhile, I was contacted by support several times, and they were not helpful at all.

Great team—fast responses, always helpful. Kristine and her colleague were fantastic on our recent call. Highly recommend.

Margret Ore (Customer Success Manager) responded quickly to my issue and provided multiple solutions — one of which resolved the problem. She even offered to video chat to walk me through it live if needed. Excellent customer service and very helpful throughout the process.

Absolutely brilliant service again from Charles… he took the time and patience to explain the camera and lightbox brilliantly so I get the best gemstone images… thankyou again!!

I had an issue with the box ...they promptly switched for a new one ...

We use Pickup Media’s Gemlight box (the larger model) for videoing our jewelry and diamonds. While the equipment itself works well, there are two major issues.

First, the cloud storage is extremely limited. We used to have many videos saved, but suddenly ran into storage limits and had to constantly delete old videos to make space. You can only save around 5–10 videos before you need to start deleting, which is very impractical.

Second, the cost for additional storage is unreasonably high. I would be happy to pay for more storage, but the monthly fees are disproportionately expensive for what you actually get. It feels a bit like buying a cheap printer and then paying a fortune for the ink.

Support is responsive when you reach out, which is good. However, the storage limitations and high costs make this a frustrating experience overall.

Great kit, affordable, does what it says on the tin and more. Support is the best I have ever encountered, friendly, helpful, and sorts out any issues without having to chase. They innovate constantly, which in this world is a must. Well done team.

I purchased the GemCam Pro after being assured by the company’s representative that it would replace my DSLR and deliver professional-quality diamond images. Unfortunately, this was a complete non-disclosure of facts — the product fails to produce clear, sharp results even when used with an i9 system and dedicated graphics card.

After multiple support sessions, the team itself confirmed that the camera cannot match DSLR clarity and advised returning to a DSLR setup. The product was clearly sold with misleading promises and lacks the performance expected for its price. Very disappointed with the experience and lack of transparency.

I had an issue with my delivery and they solved it quickly.
The gemsparkle itself is very nice and provides good results.

Anytime that I have submitted a tech question to Picup media I get a response in under 1 hour and often sooner. They are always trying to help troubleshoot and shows that they really care about the user experience. I know of no other Tech company with a better customer service group.

Kristine and Charles were a great help in resolving a technical issue.

I was really impressed with Charles! He provided clear instructions, was incredibly patient and calm throughout the process, and made sure to resolve the issue efficiently. His professionalism really stood out, and I appreciated the thoughtful approach he took. Highly recommend!

Kristine was great and resolved my issue!!

Kristine was very helpful. She not only corrected my problem, she gave me a great tool with lots of functionality that I did not know existed. Thanks!

Had a demo for GemPro Cam. Jocelyn helped and explained each and every details very promptly. She answered all my queries. Jocelyn Thank you for guiding and solving my problem.

The PicUp team who recently helped remove a truck load of junk items from our 3 bedroom townhouse were on time and very efficient in loading everything for removal. We appreciated their professionalism and friendly helpful approach and we would definitely recommend their services to family and friends, cheers Hugh

Kristine Villa was great in resolving my issue and even suggested tips to make my Gemhub pro experience even more productive. Thank you Kristine!

Kristine was very articulate and patient as she guided me through the diagnostic procedures with our Gemlightbox Pro needed for her to the assess the issue we were experiencing and then ultimately providing the solution right away.

Gemsparkle is very helpful. It has helped me a lot in jewelry photography and I am very satisfied with the support of the team.

Kristine was very helpful in getting my Apple phone working with the turn table in the app. And she showed me a few other things that I found very useful for future use.