After placing the order and taking my money the web site was down and you would not answer the phone or get back to me even when I left a message trying to find out where my order was
Company replied
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See what reviewers are saying
The yellow bomber jacket was a tight fit.On explaining to the company the situation they said return it to us and we will forward the next size.Returned it to them and they promptly sent the replaceme... See more
Company replied
i was pleased with the whole experience from the website & ordering but also the thoughtful aftercare emails, nothing too pushy but enough to be personal, add to that the scarf & gloves i ordered... See more
Great quality at a great price. Delivery was quick and there were no issues returning and exchanging one item which didn’t fit. Will definitely be ordering again and recommend Pierre Francis to anyone... See more
Company details
Written by the company
At Pierre Francis, we believe that conscious consumption starts with careful selection. We thoughtfully source every piece in our collection, offering beautiful and durable goods from brands committed to sustainability and ethical production. Discover timeless style that reflects your values.
Contact info
15 Burnet Lane, HP22 7DD, Broughton, United Kingdom
- adam@pierrefrancis.co.uk
- pierrefrancis.co.uk
Fantastic quality products with great…
Fantastic quality products with great customer service, will define buying from here again.
May 21, 2024
Arrived on time and quality of pullover…
Arrived on time and quality of pullover was excellent
April 27, 2024
Bought a coloured back pack
Bought a coloured back pack. Found it to well made and the colour was lovely and vibrant. Happy with the purchase.
April 26, 2024
Good quality sports polos
Good quality sports polos - just what I was looking ffor. Arrived promptly, thank you.
April 27, 2024
Great jacket
Great jacket , exactly what I wanted .
Really good price and communications
April 27, 2024
Reply from Pierre Francis
Thank you very much for your feedback!
Really delighted with my purchases
Really delighted with my purchases. Cowl neck hoodies. Great fit, quality and lovely colours. Had to retun one of three that I purchased as it was a little large. Easy to communicate with and very prompt refund.
Wouldn't hesitate to purchase from this company again.
April 9, 2024
An excellent seller
This us a really good company to interact with.They are prompt in their responses to your queries and always make sure that Customer satisfaction is priority.
I bought the incorrect size, and without any quibble it was exchanged promptly.
February 28, 2024
Wonderful garment
Wonderful garment. Good value well made. Let me change the delivery address last minute, good comms
February 28, 2024
Reply from Pierre Francis
Thank you for the fantastic 5-star review, Lewis! We're so glad you're happy with the quality and value of your garment. We appreciate your understanding regarding the delivery address change, and we're always happy to help in any way we can. We look forward to serving you again soon!
Great price on jacket and delivery was…
Great price on jacket and delivery was quick
February 21, 2024
Reply from Pierre Francis
Thanks for the fantastic review! We're happy you found a great price on the jacket and that it arrived quickly. We strive to offer both affordability and fast delivery.
Reply from Pierre Francis
Thank you Eileen for your time and review!
Very good quality and incredibly good…
Very good quality and incredibly good value. Will be perfect after a few washes when it softens up
January 5, 2024
The maroon Vine colour sweat jumper…
The maroon Vine colour sweat jumper ordered was not true as in website. The colour was more plum purple when I received it. Disappointed with it.
January 5, 2024
Reply from Pierre Francis
Dear Customer
Thank you for taking the time to leave your review, even though it wasn't the most positive. We take all feedback seriously and appreciate you bringing your concerns to our attention.
We understand your disappointment in the color of the sweat jumper not meeting your expectations. You mentioned ordering a "maroon vine" color, but upon checking our records, it shows you actually ordered the "burgundy" option. Unfortunately, we currently don't offer a "maroon vine" color for this particular item.
While we strive to present our products as accurately as possible, including the "Colour representation is only as accurate as the web design process allows" disclaimer, we acknowledge that differences in screen settings and individual perception can sometimes lead to variations in perceived color.
In this case, it seems there was a mismatch between your expectation of "maroon vine" and the "burgundy" available. We sincerely apologize for this disappointment and are committed to improving our color representation.
Reply from Pierre Francis
Thank you very much Nic for your time and review! Have a great day!
Reply from Pierre Francis
Thank you Very much for your time and review! Happy Christmas!
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