Pilatesflo Reviews 344

I wanted to cancel the order a half hour after placing it, so they said they could but they never did. I never received their product then they charged me almost $300 for the app subscription (for the product they said they’d cancel the order for and I never received).

Scam company, avoid at all costs

I’m really happy with my choice of Flo reformer, it did take awhile to get but it was around the holidays, it was easy to set up& I find it very sturdy, it is a smooth Flo, well built it should last a very long time .. I feel and see improvement in my body. I am very happy

I ordered this in January after leaving my pilates studio. I love how compact and sturdy it is. It fits perfectly in my small home gym. Delivery was prompt and customer service has been great. I am still navigating through the flo app to find the best program for me.
I have used it pretty regularly and enjoy the variety it adds to my home workout .

If i could improve anything, I would add a little more resistance

I am happy i chose flo!

After looking for a gift for my wife who recently started instructing pilates, I thought this would make the perfect gift. How ever i placed a order got a confirmation and the money was taken from my account, every thing looks good so far…. Well 4 weeks later no tracking number or confirmation that the package has been shipped. I decided that i no longer want this product and want to cancel the order and have my money sent back, no response from this company, i have sent multiple emails and ai chats “ because they wont put a phone number to contact”
ORDER #213756 is my order number because i know they will respond with the same generic ai response they always do… i highly recommend staying clear of this company

The Flo Pilates Studio Reformer I purchased is first class quality. The customer service is first class as well. I had ordered my machine but was going to be out of town and worried that the machine would be sitting on from porch for a week. I contacted them and promptly received a return call. I was able to schedule shipment to arrive after I returned home. The machine is very well made and it came in a crate instead of a hefty cardboard box. The reformer folds upright when not in use. I also had a lot of extras included, such as the box, kick board (I think it called that), and another foot board. I received a call today from the company responding to my request for additional information on how to use the machine. I’m very pleased with my purchase and the customer service I’ve received.

Love my home reformer…I get great instruction with the Flo app, it’s a must. I see great changes in my body from all the trainers I’ve worked out to. Thank you Flo for your customer service and products.

It is a great equipment to try with for Pilates exercises, we are loving to use this daily.

Steve was so helpful and communicated wonderfully. Can’t thank him enough. Look forward to getting my reformer

I LOVE Flo Pilates!!! I purchased my reformer on Black Friday. I had been eyeing the product for more than a year and waiting for a sale. This price was perfect. My reformer arrived before Christmas and I began using it on December 21st. It has helped me a lot. I was going through a period of depression after the passing of my father in May of 2025. I wanted to feel motivated again and to get back into shape. The wonderful Flo Pilates reformer is made so that I can exercise and do many different guided practices with the app. The Flo Pilates socks keep me from slipping. It has improved my mood and I have been able to reduce my anxiety/depression medication which was an important goal of mine. I have lost 7 pounds since December 21st. I look forward to Flo Pilates every day. It is an amazing product. The colors are beautiful and the exercises are fun and rewarding! The equipment folds for easy storage. I can’t wait to purchase more from Flo Pilates. I am so thankful for this product and the friendly support team!!
Sincerely,
Rachel

They sent only one part of the order and they don’t provide any status about the rest. Obviously the bigger part. Interesting enough they keep the expected delivery date for feb 11. Delivery in the past… and you can contact but the answer it’s always “we cannot retrieve info about your order.

Do not buy there.

Buyer beware!! This is a product that will not hold up to a real Pilates workout. It is advertised in a deceitful fashion. The product is cheaply constructed, and it is a scam. When requesting a refund, the policy makes it nearly impossible and expensive to pursue. I am embarrassed that I trusted the advertisement and other reviews. NOT as advertised. Would leave zero stars if possible. Not a purchase that I would recommend.

Received the order, a part seemed damaged from the board, then I was charged—without giving authorization nor creating an account— for a subscription to their app— I had just gotten the board and apparently the trial they give you starts at payment???? Weird.
Emailed customer service and was told I have to find a way to cancel it, took a while but I did. I was over the horrible business practices, I asked to return the entire thing—board and the freebies
I was told to take pics and then it will be escalated to a return rep—didn’t hear anything for about 2 weeks, kept emailing, received an email from “Anna” who said she was sorry, pasted the link to their “generous” return policy, no return instructions no return label. I replied asking for instructions and a label—radio silence. I just want to return the product hassle free. I’ll never trust reviews for this company or many companies after this, it all seems fake.

This company seems like a scam—even the address from the shipping label doesn’t match up with what I looked up… I live within the city—or not, they are based in. This has been a headache.

They replied that they would get in touch LOL. I still have not received any refund for my Order #159129

Definitely scamsters. PLEASE DO NOT BUY

It's been weeks and I'm still trying to return my reformer. I heard back via email that they received my request but they never sent me instructions on how to proceed. Their customer service stinks! I hate that you can't talk to an actual person. So frustrating!

I quite like my FloPilates board - I don’t have an issue with the product. However- I am very annoyed they used my PayPal email address to set up automatic subscription payments for the FloPilates app. I never signed up or used the app but luckily I saw the payments being taking out after 2 months. I haven’t heard back from their customer service.

(ORDER #172794)
Again- really like the product- and all the extras it comes with. Just annoyed with the app subscription taking money from my account without having clicked or signed up to anything.

**Avoid This Company - Complete Scam Operation**

I ordered a Flo Pilates reformer board (Order #204344) for $152.76 and deeply regret it. This company operates like a complete scam, and I wish I had read reviews before purchasing.

**The Product Issues:**
The reformer board quality is extremely poor - not at all what was advertised. When I tried to return it within their supposed 99-day satisfaction guarantee window, that's when the nightmare began.

**The "Customer Service" Disaster:**
Their support is entirely AI-generated with zero human follow-up. After contacting them through their website, I received an automated response saying "a specialist will reach out within 12-24 business hours." That was February 2nd - it's now been 5 days with absolutely NO response despite multiple follow-up emails.

**Shady Business Practices:**
- They charged me 9.99$ for an app subscription I NEVER agreed to
- All customer service emails appear to be AI-generated with no actual human support
- They promise specialist teams will respond but never do.
**Bottom Line:**
DO NOT PURCHASE FROM THIS COMPANY. They take your money, send you inferior products, and then make it impossible to get refunds. I'm now stuck with a useless $152.76 product and an unauthorized subscription charge. This is a textbook scam operation designed to steal your money with no accountability.

Save yourself the money and frustration - buy from a legitimate company with real customer service. Flo Pilates is a complete fraud.

The company provides zero legitimate ways to reach customer service - no working phone number, no cancellation button, no real support whatsoever.

Extremely disappointing experience. I returned my item within the required return window, followed all instructions exactly as provided, and was given a clear refund timeline — which has now passed with no refund issued. Despite multiple follow-ups, there has been no resolution and no meaningful communication. I have done everything required of me as a customer, yet I am still waiting for money that is rightfully owed to me. This shows a serious lack of accountability and respect for customers. Until this issue is resolved, I would not recommend this company to anyone.

The order # is 176503
I ended up not needing the product and I’m in the process of trying to return my unopened item and it has been horrible. So far I just keep getting emails saying someone will contact me but no one ever does. I have sent 5 different emails trying to contact someone but nothing seems to work. It has been about a month of this ridiculousness.

I've attempted to reach this company several times. They've not responded once in 48 hours. I attempted to use their chat on the website, non existent AI crap. We received a $400 order after taking 11 days to get here. As expected when shipped using FedEx, there'd be something damaged. There was. Of course I emailed them immediately to make them aware that way we can get the replacement out. Well that's still TBD. Stay away from companies like this. I believe if Cash On Delivery came back at least faster logistics would happen.

I fell into their marketing trap and pretty visuals on their website. The product was really poor and there is no way to reach to support. No phone number on website, no way to really contact
I don't know if that's just a shady business tactic or this website is just a scam. But I'm definitely not recommending this platform to anybody