I mostly shop in-store or purchase online and order for click and collect. I just shopped at North Lakes today and had a great experience with staff who were well-informed and helpful, didn’t try to o... See more
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At Pillow Talk we pride ourselves on turning houses into homes, and rooms into sanctuaries, filled with homewares, bed linen and bedding carefully designed and selected by our team of in-house comfort experts. For over 40 years we have travelled locally and abroad to find quality materials, exceptional fibres and the latest styles, so that our customers are guaranteed of the feeling of comfort every time they sleep in bed or fall among their couch cushions. We believe that no matter where you live in Australia, we will have your comfort covered, for this is what we strive for as the comfortable living experts.
Contact info
25 Kiln St, QLD, 4076, Darra, Australia
- 1800 630 690
- customercare@pillowtalk.com.au
- pillowtalk.com.au
Replied to 84% of negative reviews
Typically replies within 1 week
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Beautiful products
Beautiful products easy to buy online with quick delivery
Great products and very quick delivery
Great products and very quick delivery. Packaging was excellent !
Excellent service Love Pillow Talk
Excellent service Love Pillow Talk
Easy sit to negotiate on line
Easy sit to negotiate on line, loved the product, very quick delivery
Outstanding customer service.
Absolutely love this throw. The colour is gorgeous. Exactly what I was looking for.
Pillow talk's customer service needs a special mention....they have been outstanding.
My order was lost in transit during December. I contacted them in early Jan and they chased it up, communication was fast and helpful. They sent out a replacement at my request (they also offered a refund if I preferred) and it arrived yesterday. Very happy customer and highly recommend pillow talk for both service and products.
I give it a 5 fast pr5 and delivery …
I give it a 5 fast pr5 and delivery the pillow best one i have yet to find i used the derila pillow for a bit not saw neck then I saw this bigger and better more comfortable and then memory foam that doesn't really last the long
Unhelpful Staff
I visited Pillowtalk Homeworld Helensvale recently, hunting for a superking throw for our bed. Time was of the essence as I was styling our home for sale and I had a million and one other things to look for. I wandered around for 5 minutes before I eventually had to ask someone for help. A young lady was arranging some Christmas items on a table and I asked where I could find what I was looking for. Without taking her eyes off the table she was arranging, she indicated I could make my way to the back of the store and look on the shelves on the left. I’m sorry, I know she had a job to do arranging Christmas dootie, but I would’ve appreciated a bit more interest and assistance in finding and deciding what might’ve been suitable. Even a smile would’ve been nice. I did end up finding what I wanted, spending over $100. I also needed a few other things but just didn’t have time to try and find them myself, and I certainly wasn’t going to ‘bother’ this young lady again. Just a constructive message to maybe ask staff to not just point with their head in the general direction of what a customer might be looking for. And a little smile helps too. If I’m being friendly and polite, then I expect the same in return.

Reply from Pillow Talk
Hotel & Home Superior 500gsm Microfibre Quilt
Selecting the right quilt for me was easy because of the information provided on the website. I made the right choice. My quilt is beautiful and I sleep like a dream.
No need to fluff a king size quilt that was hard for me to do.
Web site easy to navigate
Web site easy to navigate. Delivery within a couple of days.
Great Quality
Ordered on Sunday delivered on Thursday. Excellent quality and easy to order on line.
Everything came securely packed and is…
Everything came securely packed and is really good quality. Very happy with the order
Great website with quality products.
Great emails, very easy to use website, quality products, quick delivery, easy checkout.
All in all a great shopping experience.
Paid for false advertising product online
Paid for product online, 10 December. Advised delivery 2 days max. Expected delivery 17 December! 7 days to come from Brisbane, 107km, 1 1/2hrd away! False advertising once again! Aramax delivery! Not shop again! 0 stars
Beautiful soap dispenser
Ease of purchase and quick delivery
Looks great
Great quality products and great…
Great quality products and great discount. Delivery is quick and no issues
Easy online ordering and fast delivery
Online ordering is easy and product arrived on time in perfect condition. My whole experience was great!
Fabulous cushions
Prompt delivery, delivered on a Sunday, I love my new cushions. Always reliable quality & service at Pillow Talk.
Easy ordering
Easy ordering. Good communication for pickup and delivery. Good customer service
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