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PilotMall.com Reviews 5

•
TrustScore 3 out of 5

2.8

Clothing Store
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Company details

  1. Clothing Store

Written by the company

We're your one-stop shop for Pilot Gear, Pilot Supplies, Aviation Headsets, Pilot Accessories & Aviation Equipment. FREE SHIPPING on orders over $100.00

Contact info

  • 23 Kelli Clark Ct Se, 30121, Cartersville, United States

  • pilotmall.com

2.8

Average

TrustScore 3 out of 5

5 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

I do not recommend buying from them in…

I do not recommend buying from them in a simple fact this because of this. I wanted to do a return today for item. I didn’t need an open up but to send it back was $93 and they have a shipping policy that I have to pay for the shipping when they should just provide a return label. So I would advise anybody else to just go on Amazon and find it that way because I found pretty much all of what I needed for cheaper or go to Walmart.

March 27, 2026
Unprompted review
PilotMall.com logo

Reply from PilotMall.com

Hi Timothy, thank you for the kind words regarding our customer service team. We’re glad they were able to assist you, even if the outcome wasn't what you hoped for.

To provide some context for other pilots and enthusiasts: we offer Free Outbound Shipping on these large, heavy flight simulation items to keep your initial costs down. However, because this specific gear is clearly marked as PC Compatible and not for Xbox, our policy requires the customer to handle return shipping for compatibility oversights.

As a specialized retailer, we can't always match the return logistics of giant corporations like Amazon, but we do provide expert product knowledge and support that they often don't. We’re sorry this didn't work out for your console, and we wish you the best with your flight sim setup!

Rated 2 out of 5 stars

I purchased Casio Men's GW-9400J-1JF

I purchased Casio Men's GW-9400J-1JF G-Shock Digital G Rangeman from Pilot Mall web site but received received. G-Shock Rangeman GW-9400. They are similar but not the same. I received the cheaper version of the GW-9400 model. In my last discussion with Pilot Mall, I mentioned the difference between the picture of the watch in the Pilot Mall web site is for GW-9400-1 and it clearly show it was difference between what I ordered and what I received. I also checked with Casio web site and mentioned to Pilot Mall rep but refused to acknowledged the difference. Despite the error, I will keep the watch but will not withdraw my comments. I have the picture of the watch I received and the picture on Pilot web site as well as the picture in Casio web site.

February 9, 2026
Unprompted review
PilotMall.com logo

Reply from PilotMall.com

Hi Ray, we would like to provide a final clarification regarding your order to ensure the facts are represented accurately. You purchased the Casio Rangeman G-Shock GW9400-1, which is the exact model we advertise, photograph, and list on our website. Your email confirmation and packing slip both correctly identified this model, and that is the item we fulfilled.

Initially, your concern (and initial negative review on the Judge.me) was that you received a 'G-9400' rather than a 'G9400-1.' Once we clarified that the model numbers were identical, your claim shifted to having ordered a 'GW-9400J-1JF.' As we have explained, that is a specific variant produced for the Japanese market which we do not carry, have never advertised, and did not sell to you. While we understand the nuances between international Casio models can be confusing, we provided exactly what was pictured and described at the time of purchase. Despite our fulfillment being 100% accurate to the order placed, we still offered you a full return and refund within our 30-day policy, which you declined in favor of keeping the watch. We take great pride in our reputation as a small business and stand by the integrity of our listings and our support team's efforts to resolve this for you.

Rated 5 out of 5 stars

Wow, great customer service/product

Wow, ordered before Christmas, came within a week. Great follow up and exactly what our son wanted. Customer care was awesome, quick delivery and exactly as ordered. THANK YOU!!

December 4, 2024
Unprompted review
PilotMall.com logo

Reply from PilotMall.com

Thank you so much for the glowing review! We are thrilled to hear that the gift arrived in plenty of time for Christmas and more importantly that your son loves it. Our team takes great pride in quick shipping and proactive customer care, so it’s wonderful to know we hit the mark for your family. We truly appreciate your support and hope to serve you again soon!

Rated 1 out of 5 stars

I paid 70$ for 130$ headphone

I paid 70$ for 130$ headphone, yet it's been 13 days, the item still in US, been showing "In-Transit" for a while already, contacted the support, first told to wait till Friday, and contact back if not received by then, yet now when I contacted, told should arrive within a week, and I wanted to return the item, told if item is in transit, cannot cancel, as if stucking in transit is my fault, was my first attempt to buy from this shop, never again!
this is the tracking info:
January 6, 2022, 6:02 pm
Processed Through Regional Facility
JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER
Your item was processed through our JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER facility on January 6, 2022 at 6:02 pm. The item is currently in transit to the destination.
January 6, 2022, 6:02 pm
Processed Through Facility
ISC NEW YORK NY(USPS)
January 2, 2022, 7:34 pm
Departed USPS Regional Facility
MIAMI FL INTERNATIONAL DISTRIBUTION CENTER
January 2, 2022, 7:34 pm
Processed Through Regional Facility
MIAMI FL INTERNATIONAL DISTRIBUTION CENTER
January 2, 2022, 7:34 pm
Arrived at Regional Facility
MIAMI FL INTERNATIONAL DISTRIBUTION CENTER
January 2, 2022, 1:42 am
Arrived at USPS Regional Facility
MIAMI FL INTERNATIONAL DISTRIBUTION CENTER
December 31, 2021, 12:45 am
Arrived at USPS Regional Facility
ATLANTA-PEACHTREE GA DISTRIBUTION CENTER
December 30, 2021, 11:30 pm
Accepted at USPS Origin Facility
CARTERSVILLE, GA 30121
December 30, 2021, 9:05 pm
Shipping Label Created, USPS Awaiting Item
CARTERSVILLE, GA 30121

and today is Jan11, bought the item Dec29, in case anyone doubt genuity of the experience, happy to send over email chat log

January 11, 2022
Unprompted review
Rated 5 out of 5 stars

Generally the best prices for pilot…

Generally the best prices for pilot gear online and quick shipping.

January 20, 2019
Unprompted review
PilotMall.com logo

Reply from PilotMall.com

Thank you for the feedback! We work hard to keep our prices competitive and our shipping lanes clear so you can get your gear exactly when you need it. It's great to know we’re hitting the mark for you. Blue skies and thanks for choosing Pilot Mall!

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