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Review summary

Created with AI, based on recent reviews

Evaluating 625 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially with the user-friendly interface. However, some customers also noted issues with gameplay slowing down and difficulty accessing server settings to change rates, leading to a less satisfactory experience. A few other people also felt that customer service could be unhelpful, with one instance of an agent telling a customer to resolve an issue themselves.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, quick response times,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the support team's... See more

Service

Customers consistently note positive experiences with service, praising the excellent and fast support... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the speed and efficiency... See more

User experience

People report positive experiences with user experience, highlighting the friendly and easy-to-navigate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was struggling for almost 3 hours to setup a Minecraft plugin. I'm new to Minecraft plugins/mods even tho they are kind of similar to Rust, but I couldn't get one to work. I was helped within a few... See more

Rated 5 out of 5 stars

The ACTUAL HUMAN BEING chat is very helpful for small questions you don't wanna google for or are too personalized to find easy answers to. Their prices are good and servers run stable. I liked the in... See more

Rated 5 out of 5 stars

Very uncomplicated to get started. Detailed tutorial videos on everything. I had trouble with uploading a modpack and I immediately got help from Shawkat, who did everything for me. Really great, can... See more

Rated 5 out of 5 stars

Shawkat was a very helpful person and solved my issues right away. If you are ever having trouble with things pine hosting staff is amazingly helpful. Will def recommend pine hosting to my friends.


Company details

  1. Gaming service Provider
  2. Web Hosting Company

Written by the company

Pine Hosting provides quality Dedicated and Game Servers to all our clients at an affordable price. We know the struggles of owning a server, that's why we aim to remove all stress with our easy to use hosting systems and experienced support.


Contact info

4.9

Excellent

TrustScore 5 out of 5

852 reviews

5-star
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1-star

Replied to 85% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Solid server hosting experience

Been with Pine Hosting for over a year, and it has been so easy to use and makes setting up a server very easy. Support is helpful and quick to respond, Shawkat was very professional and gave some good insight to setting some server configs that I was having trouble with. If you're new to owning your own server Pine Hosting has been much easier to work with compared to a few another providers I have tried before.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

very nice

Shawkat helped me alot and made my experience more enjoyable very kind very patient

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

Genuinely great experience

Genuinely great experience. I think its fairly priced, havent had any real issues and the support is on point. the website for hosting has a support feature, and i got support from a guy named Shawkat

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

the servers for palworld are great

the servers for palworld are great. good performance and good interface to change palworld settings like drop rate and exp. when i couldnt figure out how to set a server password, Shawkat from chat support had me fixed up in 2 minutes.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

MY REVEIW

it was great the staff was so kind and easy going my sever was having troubles and Shawkat help me so much i love pine hosting. MIC DROP OOOOOOOOO

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

The GOAT of customer support

Honestly the best i had in terms of getting assistance from a chat bubble made me feel like they were actually there with me with how fast they were.

March 15, 2026
Unprompted review

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