placed an order with Pine & Lime on 13 February 2026, and the product page said it would be delivered by 20 February. Even after waiting until 21 March, nothing was delivered and my order status... See more
Company replied
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placed an order with Pine & Lime on 13 February 2026, and the product page said it would be delivered by 20 February. Even after waiting until 21 March, nothing was delivered and my order status... See more
Company replied
Their pet portraits are amazing ! Reasonable and classy. Quite prompt with the personalised editing. They will ask you to review before sending it up for print - which is usually not done by any oth... See more
I loved the design and details and what I saw in the preview, got that. One suggestion from my side would be, as I've ordered 4 x 4, so it's a small one, but the frame or outline of the art piece is t... See more
Company replied
Pine and lime has a wide variety of very thoughtful gift ideas to offer. Their delivery was super fast and hassle free😊. I absolutely loved the minimalist packing and the quality of the frame and pho... See more
For all those special moments that couldn't be captured but aren't forgotten. From swiping right to making pancakes; from being friends to being something more; or from simply me to you. A way to capture the date, time of day and the place that will always remain special.
228 Park Ave S, 10003-1502, New York, United States
Replied to 100% of negative reviews
Typically replies within 1 week
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Loved it!!! thank you Pine and Lime!!! You guys are just amazingg!!!❤️
Very good quality of the pictures and best gift if wanna gift it yo loved ones.
I love the quality 😍😍 and the packaging 😍thank you so much
Quality of the profuct is not good

Reply from Pine & Lime
I like the customisation option. I was sceptical about Urdu. But it was well written. The pics are a bit shady that doesn't affect the pic quality. It's my second product from the platform. I love this. Thankyou for having it.
Perfect! Order, delivery, packaging and note - everything was perfect. Definitely shop here for personalized gifts.
Amazing product
Really i am happy get this costamized 🎁
It really made me emotional.
Thank you pine and lime for this ❤️
Highly recommended 💯💯
It is beyond my expectations!!!! Definitely suggest to all if anyone thinking of getting it. It’s worth every penny.
This is so beautiful. The quality, shape , size , everything is beautiful thank you so much ♥️
I ordered 6 photos but only 3 came . I even tried messaging pine and lime but there is still no response.

Reply from Pine & Lime
Thank you Ishan Srivastava for guiding me through out and the efforts from your team,
Guys they just don't send or pack gifts but they do compile your Love with feelings and then they deliver, Waaoh.
Thankyou pine and 🍋🟩 ..
This Blue heart 💙 is for you people...
Everything was fine!
But I didnt receive the note.
Made the whole gifting pointless and incomplete.

Reply from Pine & Lime
I loved that overall experience. Apart from the gift being very dainty, I absolutely loved how personalised it was. Every bit of it was made with care and I loved the personal touch. The packaging was awesome and the delivery was very swift and hassle free. Thanks for making my gifting experience memorable.
Packaging and the quality of product is super good I'm glad I chose pine&lime ❄️
Pictures look too cute in Poloraoids i love the work it's too cute and perfect
I will give 5 stars for the product I received. I didn’t actually expect this perfection. Thank you team pine and lime ! But the only thing I would say for improvement is about the arrival date. It was late ! Please do something with that ! What if it is a birthday gift that we ordered and is arriving late !
Their pet portraits are amazing ! Reasonable and classy. Quite prompt with the personalised editing. They will ask you to review before sending it up for print - which is usually not done by any other online portals taking orders.
The packaging is also very protective and keeps the product safe.
Great work.
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