Pine & Lime Reviews 992

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

placed an order with Pine & Lime on 13 February 2026, and the product page said it would be delivered by 20 February. Even after waiting until 21 March, nothing was delivered and my order status... See more

Company replied

Rated 5 out of 5 stars

Their pet portraits are amazing ! Reasonable and classy. Quite prompt with the personalised editing. They will ask you to review before sending it up for print - which is usually not done by any oth... See more

Rated 5 out of 5 stars

I loved the design and details and what I saw in the preview, got that. One suggestion from my side would be, as I've ordered 4 x 4, so it's a small one, but the frame or outline of the art piece is t... See more

Company replied

Rated 5 out of 5 stars

Pine and lime has a wide variety of very thoughtful gift ideas to offer. Their delivery was super fast and hassle free😊. I absolutely loved the minimalist packing and the quality of the frame and pho... See more

Company details

  1. Poster Store
  2. Gift Shop

Written by the company

For all those special moments that couldn't be captured but aren't forgotten. From swiping right to making pancakes; from being friends to being something more; or from simply me to you. A way to capture the date, time of day and the place that will always remain special.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

992 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

I like the customisation option

I like the customisation option. I was sceptical about Urdu. But it was well written. The pics are a bit shady that doesn't affect the pic quality. It's my second product from the platform. I love this. Thankyou for having it.

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect!

Perfect! Order, delivery, packaging and note - everything was perfect. Definitely shop here for personalized gifts.

October 15, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered 6 photos but only 3 came

I ordered 6 photos but only 3 came . I even tried messaging pine and lime but there is still no response.

August 14, 2024
Unprompted review
Pine & Lime logo

Reply from Pine & Lime

We're just looking into this and we'll make sure you get all 6 pictures.
Our team will check this out immediately.

Rated 5 out of 5 stars

It's about fellings..!!

Thank you Ishan Srivastava for guiding me through out and the efforts from your team,
Guys they just don't send or pack gifts but they do compile your Love with feelings and then they deliver, Waaoh.

Thankyou pine and 🍋‍🟩 ..
This Blue heart 💙 is for you people...

August 22, 2024
Unprompted review
Rated 3 out of 5 stars

Everything was fine!

Everything was fine!
But I didnt receive the note.
Made the whole gifting pointless and incomplete.

August 22, 2024
Unprompted review
Pine & Lime logo

Reply from Pine & Lime

Hi Krishika,

We'll definitely help out with this. The note's attached at the back of the frame. I hope you received this. Our team will reach out and we'll make sure we make it right.

Rated 5 out of 5 stars

I loved that overall experience

I loved that overall experience. Apart from the gift being very dainty, I absolutely loved how personalised it was. Every bit of it was made with care and I loved the personal touch. The packaging was awesome and the delivery was very swift and hassle free. Thanks for making my gifting experience memorable.

August 17, 2024
Unprompted review
Rated 5 out of 5 stars

I will give 5 stars for the product I…

I will give 5 stars for the product I received. I didn’t actually expect this perfection. Thank you team pine and lime ! But the only thing I would say for improvement is about the arrival date. It was late ! Please do something with that ! What if it is a birthday gift that we ordered and is arriving late !

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Their pet portraits are amazing

Their pet portraits are amazing ! Reasonable and classy. Quite prompt with the personalised editing. They will ask you to review before sending it up for print - which is usually not done by any other online portals taking orders.
The packaging is also very protective and keeps the product safe.
Great work.

August 7, 2024
Unprompted review

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