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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, most reviewers were let down by their experience overall. Many people found the website and app to be riddled with issues, citing a poor user experience and frequent technical problems like chat getting stuck. Customers also expressed significant dissatisfaction with the prevalence of unauthentic profiles and users engaging in misleading behavior, making it difficult to find genuine connections. The payment system was also a point of contention, with some feeling they had to pay just to discover the site's shortcomings. Some people also felt that the site lacked proper moderation, leading to an abundance of inappropriate content and profiles that did not align with the platform's stated purpose. Reviewers frequently mentioned encountering profiles from foreign countries and individuals who quickly tried to move conversations off the platform or make suspicious financial requests.

What people talk about most

Website

Reviewers highlight negative aspects of the website, expressing significant dissatisfaction. Many customers... See more

User experience

Users describe negative interactions with the user experience. Many reviewers report a high number of fake... See more

Social media

Customers had negative experiences with social media. Many reviewers consistently report that the platform is... See more

Application

Reviewers express significant negative feedback about the app. Many consumers describe it as a "misleading... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report issues related to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This site is 90% scammers from Africa using stolen photos most of the photos are from porn sites people in the military, models and they are using men photos as well. This site has turned into a soft... See more

Rated 1 out of 5 stars

Very poor user experience. Web app chat gets stuck all the time, iPhone app unavailable. Virtually no check of member profiles - numerous reused or inappropriate photos, verification via ID or e... See more

Rated 1 out of 5 stars

You make a complaint of a real scammer to report them so they don’t fraud others yet pinkcupid supports their side? Their complaint desk is all bots as they respond in one second explaining we can’t r... See more

Rated 1 out of 5 stars

This is the BIGGEST fraud dating app EVER. So many 'likes' from ridiculously younger girls, its creepy! I have similar experience to others. Exchanging messages, move over to Whatsapp, promised a Face... See more


Company details

  1. Dating Service

Information provided by various external sources

PinkCupid is a leading lesbian dating site, helping thousands of lesbian singles find their match. As a large online lesbian community, we are one of the most trusted places for women to connect, fall in love and get to know each other. Whether you're looking for a friend or the love of your life, find them a fun and secure environment on PinkCupid.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

200 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 3 out of 5 stars

A free account should allow you to read…

A free account should allow you to read people's messages. Then you would actually get more people signing up. At the moment I haven't been able to engage with anyone, just see pic and basic info. Not enough to convince me this site is for me. Also , I haven't signed up for premium because I want more reassurance that I can cancel easily without my card continuing to be billed even when I've stopped using my account. Thanks

November 17, 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely full of Fake profiles

Absolutely full of Fake profiles! I have no doubt my pictures will now get used to scam some other poor person! Absolute rip off as I thought it was a genuine site!
Please beware, I’m not gullible but some are so believable!!
Don’t waste your money!! Stay away!

October 12, 2022
Unprompted review
Rated 2 out of 5 stars

This site is full of fake profiles and…

This site is full of fake profiles and scammers..either men posing as women asking for explicit photos or women asking for money .... joke and insulting to women seeking genuine meets/relationship...what are the real members paying for?,,

August 3, 2022
Unprompted review
Rated 5 out of 5 stars

Awesome App!

I am glad to have this app because it has so many awesome matches of beautiful women to talk to and potentially/hopefully find that right special someone that we all need in our lives!

June 30, 2022
Unprompted review
Rated 1 out of 5 stars

Pink Cupid took money and agreed to refund but never paid it back.

EDITED* They did not refund money as they stated**

Pink Cupid is extremely expensive for how useful it is.
They will also rope you into a subscription even though you only pay for one week.
They told me it was clearly stated as a subscription but I checked again and it was not. They make it sound like you can pay a week at a time (if you want) when in reality they are trying to trick you into an expensive subscription that is nowhere near worth the cost.
My gym membership is less that $23+ a week and I use that 5 times a week.. I can't say that about this expensive, time wasting site.

Lots of scammers on there too so beware. They obviously don't filter out dodgy accounts using VPNs like other more effective and affordable sites do.

They DID NOT refund my money even though they said they would. A complete shame and horrible customer service. Don't let them get hold of your bank details! They wanted to inform me twice that they took money from my account for my convenience... obviously not their own.

The site has little active people and profiles with most people local to me (Perth) not active for many months or years.
They also make it extremely hard to remove your own profile so beware.

I rate this site 1* star and would not recommend it.
HER is better and you can do much more for free with their payment membership much cheaper per month than Pink Cupid.

To summarise: Dont waste your money.

May 26, 2022
Unprompted review
Rated 1 out of 5 stars

DON’T GO THERE….FRAUDULENT

DON’T GO THERE….FRAUDULENT

This is fraud, the people are guys to ask money!!
Don’t go there!

May 22, 2022
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
Sorry to hear that Carol. We do not condone fraudulent activity on our sites and have stringent anti-fraud measures in place. So that we can ensure SITE is a positive experience for all, please be sure to report anything suspicious through the SITE. Our 24/7 customer support team is dedicated to taking swift action in circumstances like this.

Rated 1 out of 5 stars

Terrible ….don’t go there

Terrible ….don’t go there . Fake profiles, people just wanting a shag! Disgusted with this site!! They should be reported and check the profiles first!!!

May 13, 2022
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
Sorry to hear you had a bad experience. We have a zero-tolerance policy for non-genuine users on our sites and have invested heavily in both automated systems and human moderation to catch bad actors. If you could flag any members you suspect with our customer support team, we review each report and take action accordingly.

Rated 1 out of 5 stars

This Site is going to be investigated

This Site is going to be investigated. I truly believe it is Pink Cupid and Zoosk the companies? themselves are stealing your information through "Whatsapp and skype and have your credit card information. This company is trafficking your pictures, and information and luring you with people that do not exist. This is going to be huge news!

May 12, 2022
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
We do not facilitate the activities that you are suggesting in any shape or form. We have been in business for almost 20 years and have millions of customers around the world. We have a dedicated profile moderation team that works 24/7 to remove disingenious profiles. We also use advanced safety technology to detect any behavior that doesn't meet our community standards. In addition, we rely on our members to help us improve the dating experience for everyone, so if you encounter members that violate our standards, please submit a ‘report abuse’ form or contact us at http://www.pinkcupid.com/en/help/helpdesk.

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