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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, most reviewers were let down by their experience overall. Many people found the website and app to be riddled with issues, citing a poor user experience and frequent technical problems like chat getting stuck. Customers also expressed significant dissatisfaction with the prevalence of unauthentic profiles and users engaging in misleading behavior, making it difficult to find genuine connections. The payment system was also a point of contention, with some feeling they had to pay just to discover the site's shortcomings. Some people also felt that the site lacked proper moderation, leading to an abundance of inappropriate content and profiles that did not align with the platform's stated purpose. Reviewers frequently mentioned encountering profiles from foreign countries and individuals who quickly tried to move conversations off the platform or make suspicious financial requests.

What people talk about most

Website

Reviewers highlight negative aspects of the website, expressing significant dissatisfaction. Many customers... See more

User experience

Users describe negative interactions with the user experience. Many reviewers report a high number of fake... See more

Social media

Customers had negative experiences with social media. Many reviewers consistently report that the platform is... See more

Application

Reviewers express significant negative feedback about the app. Many consumers describe it as a "misleading... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report issues related to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This site is 90% scammers from Africa using stolen photos most of the photos are from porn sites people in the military, models and they are using men photos as well. This site has turned into a soft... See more

Rated 1 out of 5 stars

Very poor user experience. Web app chat gets stuck all the time, iPhone app unavailable. Virtually no check of member profiles - numerous reused or inappropriate photos, verification via ID or e... See more

Rated 1 out of 5 stars

You make a complaint of a real scammer to report them so they don’t fraud others yet pinkcupid supports their side? Their complaint desk is all bots as they respond in one second explaining we can’t r... See more

Rated 1 out of 5 stars

This is the BIGGEST fraud dating app EVER. So many 'likes' from ridiculously younger girls, its creepy! I have similar experience to others. Exchanging messages, move over to Whatsapp, promised a Face... See more


Company details

  1. Dating Service

Information provided by various external sources

PinkCupid is a leading lesbian dating site, helping thousands of lesbian singles find their match. As a large online lesbian community, we are one of the most trusted places for women to connect, fall in love and get to know each other. Whether you're looking for a friend or the love of your life, find them a fun and secure environment on PinkCupid.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

200 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Sex pests, scammers and dead accounts

It looks and feels great, but once you're in, you soon find most women who contact you are either just in it for sex or are trying to scam you. There seem to be loads of members on Pink Cupid but, when you look at when they were last online, most are months and months ago. I feel like I've wasted a lot of money and am now trying elsewhere instead.

November 2, 2021
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
We are sorry that you have encountered non-genuine members on our app. Our fraud prevention team works 24/7 to remove non-genuine profiles. If you would like to report a member, please submit a ‘report abuse’ form or contact us at www.pinkcupid.com/en/help/helpdesk

Rated 1 out of 5 stars

Paid for friends account

My friend Jewel recently signed up for this site and asked me to pay for her membership since I recommended her. I did and a few hours later I find out they think my card is fraudulent which it isn’t. Then they want me to spend my photo Id with my card in a photo which I did. I hope everything gets resolved for her cause I like most Cupid Media sites.
I should mention I’m a platinum member on LatinAmericaCupid, DominicanCupid, and VietnamCupid. I haven’t had any issues paying for memberships or my card being suspected of being fraudulent till now which is very weird.

October 9, 2021
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello Shannon,
We sincerely apologize for the unwelcoming experience. Please contact www.pinkcupid.com/en/help/helpdesk so we can investigate the issue and assist you further.

Rated 1 out of 5 stars

I have had a years membership taken…

I have had a years membership taken from my account without my consent . I was under the impression it was a £10 a month payment yet they took £119 . When I questioned this they suspended my access and would not refund the money . Fortunately I have screenshots of my communication with the customer service and the suspension.
The fraud and visa dispute team are investigating I would be very careful in handing over your card details

September 12, 2021
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
We sincerely apologize for the unwelcoming experience. We'd be happy to see what happened with your account. Please contact us at https://www.pinkcupid.com/en/help/helpdesk.

Rated 4 out of 5 stars

I am enjoying meeting people and…learning about them

I am enjoying meeting people and getting to hear about them pink Cupid is a great site
Look forward to meeting friends maybe a partner
Look forward to having good friendships that lady

August 23, 2021
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
We are really glad that you like our app. Your support and voice are very important to us.

Rated 5 out of 5 stars

If only there weren’t scammers

The usual scammers have been in touch, but mainly a positive experience

August 18, 2021
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
We are sorry that you have encountered non-genuine members on our app, we have zero tolerance toward these members. If you would like to report a member, please submit a ‘report abuse’ form or contact us at www.pinkcupid.com/en/help/helpdesk

Rated 1 out of 5 stars

This site is scamming and you can tell…

This site is scamming and you can tell the women on there are fake. I’m 56 put on my profile woman only 50+ and I was getting 20 something year olds in underwear and they told me they credited my account when in fact they debited it twice when I asked for a refund. They wanted me to send them my bank statement all for 25.98. Sure I’ll send scammers my bank info no problem…NOT! Instead of arguing back and forth I’m just blasting them all over social media.

August 13, 2021
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello Diane,
We do not allow fake profiles on our site. Our fraud prevention team works 24/7 to remove non-genuine profiles. If you would like to report a suspicious profile, please submit a ‘report abuse’ form or contact us at www.pinkcupid.com/en/help/helpdesk

Rated 1 out of 5 stars

Scammed

Having emailed you on two occasions after a scam/fraud claim made by myself by a so called person with a profile on your website, I asked you to investigate the matter, you were clearly not interested & advised me I needed to give you their ID number which unfortunately I do not have as I came off the site soon after meeting this person, but messages were sent between us early on and there is no reason why you are unable to retrieve them, I have also sent a photo which was linked to the ID in question but you are not interested in looking in to this matter, the customer service side of the company is appalling especially in a matter like this where I have lost a considerable amount of money. No faith in you what so ever.

June 22, 2021
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
We apologize for your unwelcoming experience. We have zero tolerance towards members of the nature you described. Unfortunately, it is extremely hard for us to verify the real intentions of the members as most dating sites do not require any form of formal identification to register and most members use their private email address to communicate with members.
It is very sad that a small minority of dishonest people will make such a negative impression of our site, as the vast majority of the members registered with us are honest.
We do our best to remove these people from our site, deleting any profiles showing dubious photos or information, as soon as we see them, however, we also rely on our valued members who kindly report to us any suspect or fake profiles they find on our site.
In addition, Our fraud prevention team works 24/7 to remove non-genuine profiles.

Rated 5 out of 5 stars

Excellent Web thanks

June 17, 2021
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello Mounir,
Thank you for the positive rating! We hope you continue to enjoy using our app in your search. Please contact us at www.pinkcupid.com/en/help/helpdesk if you have any concerns.

Rated 2 out of 5 stars

Rather limited niche dating site

The site is rather old fashioned and plagued with pop ups and ads. I strongly suggest that you use the free version for a fair while before thinking about upgrading by paying cash or verifying by sending personal information to a open source. You won't be able to send messages but you will receive loads from all around the world no mater how local you set your search area in your profile. It's a site for lesbians and Bi women only not really applicable if you consider yourself anything else. The Match searching is hopeless as upgraded members take priority over location in searches. On the plus side the upgraded instant messaging has a great translation feature and once activated the features like 'I'm busy' remain even if you later downgrade back to the standard account. There are lots genuine women on there but you have to fight the search algorithm to find them. Also don't use the 'plastic' auto messaging, the messages are lame and nobody ever responds probably because standard accounts can't read them due to the four character message limit. Rather pointless really. Pink cupid, like all the Cupid Media sites, is a niche dating site which needs to respond to the changing composition of niches and is long overdue for an update. Quaint but rather limited in its present form

June 16, 2021
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
We appreciate the feedback! Please let us know how we can earn your 5-star rating! If you have any concerns, please contact us at www.pinkcupid.com/en/help/helpdesk

Rated 1 out of 5 stars

Great dates rubbish support

Great site, great dates but unusable due to terrible tech support. I tried to login only to find my account had been suspended apparently because it was a duplicate (It wasn't). I raised a ticket asking for reactivation then nothing for ages. Later I received an email in the middle of the night saying the account had been reactivated but when I tried to login in the morning it hadn't. I really suggest you DO NOT upgrade your account as money will be taken and access denied. Support is via phone line in Australia, only available in the middle of the night. I would also be very careful about sending pictures of photo ID.

June 16, 2021
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
We sincerely apologize for the inconvenience. Please contact www.pinkcupid.com/en/help/helpdesk so we can investigate your profile and assist you further.

Rated 1 out of 5 stars

Be careful of this site a lot of the…

Be careful of this site a lot of the women on their are fake and not real. Feels like abit of a scam.

June 4, 2021
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello Delany,
We are sorry that you have encountered non-genuine members on our app, we have zero tolerance toward these members. Our fraud prevention team works 24/7 to remove non-genuine profiles. If you would like to report a member, please submit a ‘report abuse’ form or contact us at www.pinkcupid.com/en/help/helpdesk

Rated 5 out of 5 stars

Loved this site

Loved this site! Dated a few women mostly from other countries but then I met my perfect match in 2012 she lived 110 miles from me! We dated for 4 years then married and are forever grateful for this website. Yes it had its difficulties and definitely frustrating at times but all is worth it in the end. Patience is key to finding the one woman you’re meant to spend forever with.

May 1, 2021
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello Jamie,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience.

Rated 1 out of 5 stars

Joined a few days ago - poor service so far

Joined a few days ago. I’ve verified over 3 times now but still issues with my membership. Pinkcupid has blocked me yet they’ve taken the money from my account. They keep asking me to verify my ID and I keep verifying it yet nothing. No feedback to say what is specifically wrong with my ID just them asking for the same thing over and over again. Feels like I’ve been ripped off.

April 3, 2021
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello,
We sincerely apologize for the unwelcoming experience. Please contact www.pinkcupid.com/en/help/helpdesk so we can investigate the issue and assist you further.

Rated 5 out of 5 stars

Good dating site but members come up…

Good dating site but members come up who are nowhere close to me distance wise I only request women keen for a relationship in Warwick Qld 4370 please.

February 4, 2021
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello Elaina,
We are sincerely sorry that our app is not meeting your expectations. PinkCupid.com is still young and in the process of creating a new member network. We offer many other larger dating apps. Please visit www.cupidmedia.com for more information.

Rated 1 out of 5 stars

How have they got my data??

I've never signed up for this website, I'm a happily married hetro woman but you keep sending me female matches? Tried to delete 'profile' but its asks for my password, since I didn't create an account I can't delete it! And you have to log in to contact their customer service, extremely concerned about my data!

January 12, 2021
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello Alison,
We are sorry you have experienced this. Please contact www.pinkcupid.com/en/help/helpdesk so we can investigate the issue and assist you further.

Rated 4 out of 5 stars

Don’t like that you match me with women…

Don’t like that you match me with women hundreds of miles away

December 29, 2020
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello Myra,
We are sincerely sorry that our app is not meeting your expectations. PinkCupid.com is still young and in the process of creating a new member network. We offer many other larger dating apps. Please visit www.cupidmedia.com for more information.

Rated 5 out of 5 stars

Is very user friendly

December 24, 2020
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello Cammie,
Thank you for the positive rating! We wish you the very best in your search for love. Please contact us at www.pinkcupid.com/en/help/helpdesk if you have any concerns.

Rated 4 out of 5 stars

Do well communication with this

Do well communication with this.

One person have been break in my email address and I’m believe name is Cecilia Soloman is hacked. Cecilia’s use Pinkcupid before it what say to me.

Other fine to me. Very honest each other in Pinkcupid.

December 19, 2020
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello Millie,
We are sorry you have experienced this. Please contact www.pinkcupid.com/en/help/helpdesk so we can investigate the issue and assist you further.

Rated 5 out of 5 stars

It nice dating site!!

It nice but need the money to make it work I can’t write them yet I’m sad that I can’t talk to them yet

December 5, 2020
Unprompted review
PinkCupid logo

Reply from PinkCupid

Hello Natalie,
Thank you for the positive rating! Only one member has to be a paid member to communicate, not both. As a standard member, you can still enjoy numerous benefits such as sending interest to other members and communicating with paid members. We wish you the very best with your search for love. Please contact www.pinkcupid.com/en/help/helpdesk if you have any further concerns.

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