While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality, variety, and trendy yet wearable styles. Many people appreciate the ease of online ordering and the quick delivery service, often noting that items arrive exactly as expected and fit well according to sizing guides. Reviewers frequently express satisfaction with the overall shopping experience, highlighting the reliability of orders and the appealing nature of the clothing. However, some customers have experienced issues with sizing, finding certain items to be either too large or too small, which occasionally leads to returns. A few people also mentioned concerns about the consistency of product quality, with some items appearing faded or cheaply made. Additionally, there were occasional complaints about slow shipping updates and difficulties with the return policy, particularly regarding the default to store credit and the requirement for photos and explanations for certain returns.

What people talk about most

Product

Reviewers mention positive feedback about product quality and style. Customers frequently praise the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the amazing and... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting fast shipping and... See more

Order

People report positive experiences with order. Many customers express satisfaction with the quick shipping... See more

Return policy

Users describe ambiguous interactions with the return policy. While some reviewers found the return process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I absolutely despise DHL shipping and if there is anything I can do to have future orders shipped via almost any other way, I will pay :) my experience with Pink Lily was great. Fast shipping. It’s th... See more

Company replied

Rated 4 out of 5 stars

I feel the sizing is way off sometimes with Pink Lily clothing (way too big or too small), but overall I like the products and items. The jewelry boxes are very cute and one will be a gift. The slippe... See more

Company replied

Rated 5 out of 5 stars

This was my first time doing business with Pink Lily! Such a great experience! Great quality and super cute clothes (excellent variety as well)! Ordering on line was easy and shipping and delivery... See more

Company replied

Rated 5 out of 5 stars

From the moment you land on their site, everything is so easy to browse and beautifully styled. The sizing is spot-on, the quality is always impressive, and I love how quickly my orders ship. Pink Li... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Picking out the next must have item of the season is easy when Pink Lily is your favorite online boutique. Enjoy free shipping on all orders over $99


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

408 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time buyer

First time buying from you guys and everything was perfect! Fast shipping, everything was true to size and superb quality! Thank you.

August 21, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Marcey! Thanks so much for your feedback! We can't wait to see what you purchase next.

Rated 5 out of 5 stars

Great quality and super cute

Great quality and super cute! My order was shipped quickly. I'll be back :-)

August 28, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hi Tiffany! Thanks so much for your feedback! We can't wait to see what you purchase next.

Rated 5 out of 5 stars

Quality of clothing is great

Quality of clothing is great, shipping was fast and I got everything on sale so that was a plus.

August 20, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hi LT! Thank you so much for your feedback and for shopping with us!

Rated 5 out of 5 stars

Items arrived quickly

Items arrived quickly. Items are true to size this was my first order and I am very satisfied

September 1, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Elizabeth! Thank you so much for your feedback. We're so happy you love your items.

Rated 5 out of 5 stars

I love Pink Lily!

I love Pink Lily and how fast products get shipped. The quality is great and they clothes are so cute!

August 29, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Hillary! We're so happy you loved your items and received them quickly!

Rated 5 out of 5 stars

Fast shipping and I absolutely loved…

Fast shipping and I absolutely loved everything!! All the items fit perfectly and looked great!!

August 31, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Renee! We love that you received your package quickly. Thanks so much for your feedback!

Rated 5 out of 5 stars

10 out of 10!

This was my first time doing business with Pink Lily! Such a great experience! Great quality and super cute clothes (excellent variety as well)! Ordering on line was easy and shipping and delivery were very quick! I will definitely continue to shop with Pink Lily! I give this company a 10out of 10!

September 1, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey girl! We love being able to provide fast shipping, great customer experiences, and high quality products.

Rated 5 out of 5 stars

Great

Great, loved everything!

September 1, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Thank you so much, Katie!

Rated 5 out of 5 stars

The clothing selection is so cute and…

The clothing selection is so cute and they are great quality! I bought a number of items and only 1 didn’t fit so your sizing is spot on as well. Thank you

August 29, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

We are so glad that you were satisfied with our service! We put great importance on the customer experience and the satisfaction of our customers! Thank you for your review and feedback.

Rated 4 out of 5 stars

This was my first time ever buying from…

This was my first time ever buying from pink lily and it was an absolutely dream of an experience. It was extremely smooth and I was kept informed every step of the way. I can’t wait to place my next order.

August 29, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

We are so glad that you were satisfied with our service! We put great importance on the customer experience and the satisfaction of our customers! Thank you for your review and feedback.

Rated 5 out of 5 stars

Loved all of the items

Loved all of the items! Thank you so much!

August 22, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

We are so happy you enjoy everything in your order!

Rated 5 out of 5 stars

Love shopping with them

Love shopping with them, cute clothes, easy to use their website, wish I could win the fabulous giveaways on instagram, but I'll keep trying. excellent sales!!!!

August 19, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

We are so glad that you were satisfied with our service! We put great importance on the customer experience and the satisfaction of our customers! Thank you for your review and feedback.

Rated 5 out of 5 stars

Great Shopping

Everything was so easy to order and on sale. They always have such cute things on this website. It makes me want to buy almost everything. All my items arrived within 7 days.

August 7, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

We are so glad that you were satisfied with our service!  We put great importance on the customer experience and the satisfaction of our customers! Thank you for your review and feedback.

Rated 5 out of 5 stars

Very easy to exchange for a new size

Very easy to exchange for a new size. Shipping/tracking information was made readily available, product arrived on time. Drop-off of original item was made very easy with mobile QR code. The quality of my item was top notch!

August 13, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Hey Meghan! Thanks so much for your feedback on our shipping and exchanges. We strive to provide the best products and service.

Rated 5 out of 5 stars

Cute clothes

I always get cute clothes from you guys. I love everything I've gotten. Can't wait to visit the store in person.

August 12, 2025
Unprompted review
Pink Lily logo

Reply from Pink Lily

Thank you so much, Aimee! We appreciate all your support.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look