I absolutely despise DHL shipping and if there is anything I can do to have future orders shipped via almost any other way, I will pay :) my experience with Pink Lily was great. Fast shipping. It’s th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I feel the sizing is way off sometimes with Pink Lily clothing (way too big or too small), but overall I like the products and items. The jewelry boxes are very cute and one will be a gift. The slippe... See more
Company replied
This was my first time doing business with Pink Lily! Such a great experience! Great quality and super cute clothes (excellent variety as well)! Ordering on line was easy and shipping and delivery... See more
Company replied
From the moment you land on their site, everything is so easy to browse and beautifully styled. The sizing is spot-on, the quality is always impressive, and I love how quickly my orders ship. Pink Li... See more
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Company details
Written by the company
Picking out the next must have item of the season is easy when Pink Lily is your favorite online boutique. Enjoy free shipping on all orders over $99
Contact info
472 Century St, 42101, Bowling Green, United States
- help@pinklily.com
- pinklily.com
4.4
Excellent
408 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Returns are difficult
Returns are difficult; defaults to giving a gift card credit rather than to original payment. method. You have to dig with the Navar system they use for returns - it tries to tell you that you set your preferences to gift cards credits when you have not. Also if you return for any other reason than sizing they won't let you proceed with return without uploading a photo and explanation of what was "not as expected." Won't order from them again because of this.
August 12, 2025
Unprompted review
Reply from Pink Lily
Hey Marian! I am sorry you were frustrated with our return process. Please reach out to us at help@pinklily.com for help with any return.
Love it!
My daughter loves everything we purchased. It made her feel ready for middle school.
August 11, 2025
Unprompted review
Reply from Pink Lily
Hey Christine! Thank you for your feedback and continued support of Pink Lily.
it arrived pretty quickly
it arrived pretty quickly, the sizes were just smaller than expected so many have to be returned
August 11, 2025
Unprompted review
Reply from Pink Lily
Hey girl! We're so sorry those items didn't work for you. We do offer easy returns and exchanges on our website, www.pinklily.com/apps/returns.
easy ordering and fast shipping
August 13, 2025
Unprompted review
Reply from Pink Lily
Hi Brittanie! Thank you so much for your feedback! Happy shopping.
I love my items
I love my items. Great quality on Doodlw sweater and colors are so great on tshirts!
August 13, 2025
Unprompted review
Reply from Pink Lily
We are so glad that you were satisfied with our service! We put great importance on the customer experience and the satisfaction of our customers! Thank you for your review and feedback.
The products were beautiful
The products were beautiful. Everything fit well according to the size. The fabrics used seem to be of good quality.
August 8, 2025
Unprompted review
Reply from Pink Lily
Hey Cindy! We're so happy everything you ordered worked out for you.
A Perfect Fit
I tried my clothes on last night and all three pieces fit perfectly. I’m super happy with my purchase!
August 12, 2025
Unprompted review
Reply from Pink Lily
Hi Haley! We're so happy to hear this. We can't wait to help outfit you in the future.
Everything I order seems to always ship…
Everything I order seems to always ship super quick! And everything fit perfect to my petite size
August 6, 2025
Unprompted review
Reply from Pink Lily
Thanks so much, Gabbi!
I loved that Pink Lily sent me email…
I loved that Pink Lily sent me email reminders of my unused gift card balance.
August 13, 2025
Unprompted review
Reply from Pink Lily
Hey Tara! Thank you for your feedback. We love being able to remind our customers of forgotten gift cards.
The whole process was smooth and got my…
The whole process was smooth and got my package when expected
August 6, 2025
Unprompted review
Reply from Pink Lily
We're so happy you received your products when expected and for a smooth shopping experience.
Denim Jacket with ruffle
Very nice jacket; well made and love the ruffle
August 13, 2025
Unprompted review
Reply from Pink Lily
Hey Janice! Nothing beats a cute denim jacket for spring/fall transitions.
My order was delivered quickly and the…
My order was delivered quickly and the boots and clothes I received were just as I expected. I’m excited to wear them all this fall!
August 10, 2025
Unprompted review
Reply from Pink Lily
Yay! We're so happy you loved them.
Fast shipping
Website description was spot on, everything fits according to the size guide and shipping was extremely fast!
August 6, 2025
Unprompted review
Reply from Pink Lily
Thank you for your feedback, Lindsay! We're so happy we were able to give accurate fit descriptions for the products you purchased. We hope to help outfit you again soon!
Never disappointed !!!!
Delivery is always in the time frame given. The quality of the clothing is very good, not made cheap. Pink Lilly always has great sales, returns are made very easy.
August 5, 2025
Unprompted review
Reply from Pink Lily
Hey Chris! Thank you so much for your review! We appreciate you and your business. If you ever have any questions, please reach out to us at help@pinklily.com
Poor customer service
I ordered a dress for my daughter and the sizing was off. I was told to contact them for help with an exchange but when I did nobody contacted me back. I have contacted them 3 separate times now and still nobody has contacted me back.
Edit since I can't reply: I have already emailed 3 separate times about this and nobody has responded to me, hence this review.
July 7, 2025
Unprompted review
Reply from Pink Lily
Hi LW! We're so sorry the dress you purchased did not work for you. Please email us at help@pinklily.com so that we can get more information and resolve this issue.
Edited - Hey LW! Without your email address, name, or order number, we are unable to look up your information. Please email help@pinklily.com with that info so we can further assist you.
Edited further - Hey Laura! I was able to find your order with the email address provided. I am sending you an email now.
So easy & fun!
July 31, 2025
Unprompted review
Reply from Pink Lily
Hey girl! Thank you so much for your feedback.
Good quality clothing and fast…
Good quality clothing and fast shipping. There is almost always a good sale going on. I’ve been shopping at Pink Lily since 2015 and a majority of my clothing is from this store. Cute styles and keeps up with popular trends!
August 2, 2025
Unprompted review
Reply from Pink Lily
Hey Edie! Thank you so much for your support over the past 10 years! We're so happy you love what you've purchased, and we hope to continue helping outfit you in the future.
Awesome experience
Shipping was fast. Clothes were made with great materials. Super cute and comfortable.
July 31, 2025
Unprompted review
Reply from Pink Lily
Hey Kourtney! We appreciate your kind words and you choosing Pink Lily for your clothing needs.
I always have a good experience
I always have a good experience. I had to return something and they were prompt with giving me the gift card. I never have a problem
July 10, 2025
Unprompted review
Reply from Pink Lily
Hey Fran! Thanks so much for your support. We're so happy you received your gift card for your return promptly.
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