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See what reviewers are saying

Rated 5 out of 5 stars

Best betting company worldwide!Never limited winning players,Quite good limits per bet and the most important nowadays with many scam companies out there this company is reliable at all!!Highly recco... See more

Rated 1 out of 5 stars

I have on multiple occasions told them that they offer odds on games which dont take place in Finnish League playoffs (ice hockey) and they have not corrected this. Their customer services has become... See more

Rated 5 out of 5 stars

I have nothing bad to say about pinnacle. Quick withdrawals, shows me the max stake I am allowed to bet, good odds, super trustworthy. Not sure how people are trashing this sportsbook. Never played ca... See more

Company replied

Rated 1 out of 5 stars

Horrible site and owners. Requires you to win x3 your deposit to be able to even withdraw - as if you use some kind of bonus on a slots casino. Accidental double deposit because there's no signs of yo... See more

Company details

  1. Online Casino or Bookmaker
  2. Bookmaker
  3. Casino
  4. Gambling Service
  5. Online Sports Betting Vendor

About Pinnacle

Information provided by various external sources

Pinnacle knows what it takes to win in sports betting, and gives you everything you need to succeed. It provides a level playing field for bettors, you can bet more and win more, all with the peace of mind that your account won’t be restricted or closed if you win. Pinnacle is the mark of success in betting, the bookmaker of choice for those that want to win.
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Contact info

2.3

Poor

TrustScore 2.5 out of 5

260 reviews

5-star
4-star
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2-star
1-star

Replied to 6% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Beware

Beware! They manipulate the match scores and odds. Delay these odds and still allows you to bet. Very misleading you have to wager your deposit X3 and I'm not talking a bonus. They make it difficult to use live chat and in the live chat any issue you have they will tell u speak via email. Fairly fast cashout but it is hard to win on the books when they freeze the match score whether it's basketball or soccer soon as your bet is placed. I had to go on bet365 to see the live feed. Even after refreshing and changing browser it will stay frozen. And LASTLY NO CASHOUT OPTION. 0 on any bets they claim to be around for 25 years and is far behind don't fall for those marketing site putting this in top ten. Run If it wasn't for my experience I wouldn't lost my entire wager or gave up. They also charge a fee for every withdrawal. Literally anything to take money away from us. Stay away. They are currently investigating the incorrect match data ony end. Screen record the moment u place your bet and keep documentation. Class action suit pending

September 23, 2023
Unprompted review
Rated 1 out of 5 stars

Scammers

This people are here to scam us...they lock my account without telling me what I did wrong and they refuse to verify my ID

September 16, 2023
Unprompted review
Rated 1 out of 5 stars

Rejected Bet Not Refunded

Pinnacle posted an incorrect score of a tennis match and odds that match the incorrect score. Me trusting that it was correct, placed a bet on the match. It said rejected (in red), which I then expected the funds to be returned to my account, but instead it accepted the bet at the true odds from the real score without asking me if I would accept these new odds. It put my money on a wager that was hugely disadvantageous to me. I contacted them to review it and refund my bet as it was rejected, and if it wasn't going to be rejected although it said it was then they needed to ask me to approve the true and current odds as I made sure that the option in my settings was checked to always need approval for new odds. They emailed back saying taking the bets is up to their discretion and ignored me afterward.
Pinnacle can be a fraudulent company at times.

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

Best Bookie

This is not one of the best but it is the best bookmaker.

Everything is easy with pinnacle, deposits/withdrawals and they also have the best odds.

July 9, 2023
Unprompted review
Rated 2 out of 5 stars

I think they are legit but they have…

I think they are legit but they have some major problems.

1) Because I live near the US border they continuously block my account even though I'm logging in from Canada.

2) The rollover limits are really high. You have to bet your money 3x before you can pull it out.

3) Support can take several days to get back to you. Bank documents have to be uploaded regularly.

July 8, 2023
Unprompted review
Rated 1 out of 5 stars

This is a scam site

This is a scam site , i won 2200 euro and they canceled all my tickets, and sent me to the vérification proccess that rejected every document i send , this is my id : NM1683440
Stay axay from this scam site

June 20, 2023
Unprompted review
Rated 1 out of 5 stars

This probably the worst casino in the…

This probably the worst casino in the market
Verification is a pain, i still haven't got my account verify, you can't close bets and the worst part? If you want to witdraw you need to bet your entire deposit 3 times before being able to withdraw it.

May 4, 2023
Unprompted review
Rated 1 out of 5 stars

I can't get verified for a month

I can't get verified for a month! This is a re-verification, I have not withdrawn money for several years. I have an account for about 5 years. They requested documents for verification, which I duly submitted and which met their criteria. These are official documents that contain the registration address, first name, last name.
Has provided:
1. Foreign passport
2. bank statement in Ukrainian and English,
3. state registration document,
4. Utility payments.
I asked them to point out the problem, but they kept giving the same automatic answer, upload other documents, but there can't be others! it is a travesty! They have my money, there is nothing I can do! help me
I always thought that this is a serious company, but I was wrong

March 10, 2023
Unprompted review
Rated 1 out of 5 stars

Verification process just ridiculous

Never had such problems with verification process anywhere and I have went through it like 1000 times in my life, all successful. Now here I'm a bit desperate. I have provided them with 5 different proofs of address 100% legit by their own standards all of them but still not enough.. Really don't know if they just want to take customers money or what..

April 9, 2023
Unprompted review
Rated 4 out of 5 stars

Great confidence in this bookmaker

A decent bookmaker, which should be included in the TOP 10 world leaders of online gambling. Great confidence in this bookmaker. It has minor disadvantages in the form of a small number of markets, a not very convenient and long-loading interface compared to other bookmakers. Fairly easy verification, with minor delays. Payments take up to 12 hours. I recommend this bookmaker for both live and prematch games.

April 1, 2022
Unprompted review
Rated 1 out of 5 stars

Worst gambling site to ever exist

Worst gambling site to ever exist. I made a deposit on March 22nd and it still didn't get credited. I sent them every proof possible and they keep delaying me by saying "It's being reviewed by our relevant department" and basically never getting back to me.

March 24, 2022
Unprompted review
Rated 1 out of 5 stars

Simply horrible experience…

Simply horrible experience with Pinnacle. They demanded verification documents that I duly submitted, which met their criteria. But they kept declining the same giving vague reasons. I asked them to specify the issue but they kept giving the same automated answer. To think they were once so reputed. Huge fall.

March 17, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID!

They are doing everything to avoid withdrawals. Dont use, there is better options available. Also the software is worst that I have ever seen.

March 17, 2023
Unprompted review

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