Pinnacle Removals & Storage  Reviews 45

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I would recommend Pinnacle Removals 100%. The company is reliable and professional. Sean and his great team/guys made our move completely stress free, we can’t thank them enough. Linda, Surrey.

Company replied

Rated 5 out of 5 stars

An absolute pleasurable experience by our family on our move from Surrey to Kent! Sean and his team we're amazing in every aspect of the move and made it incredibly stress free for us! We can't thank... See more

Company replied

Rated 5 out of 5 stars

We are so grateful to Sean and the team at Pinnacle Removals who came to our rescue at very short notice to move a piano from my Mum's house just days before Christmas. They were so professional, movi... See more

Company replied

Rated 5 out of 5 stars

Very personal service. Very friendly, professional and quick service. This company have looked after and handled our belongings with care. They have helped packed and delivered our belongings safe and... See more

Company replied

Company details

  1. Moving Company
  2. Delivery Service
  3. Shipping Company
  4. Shipping Service
  5. Storage Facility
  6. Vehicle Shipping Agent

Written by the company

Pinnacle Removals & Storage is a family-run business that has been built on a solid foundation of years of experience within the international removal and shipping industry. With a combination of over 50 years of success in helping our customers move to many worldwide destinations, you can be assured that your move is in the safest of hands. Whether you are moving just a few cartons or the full contents of your household, our staff will have the knowledge and expertise to advise you every step of the way and to complete all work to the highest industry standards. In addition to assisting our private customers, we also provide a fine art export packing and shipping service for multiple auction houses that specialise in selling antique/fine art. Our superior packing skills have led to us specialising in international and European removals. We even undertake work for some of the UK’s leading international removal companies. We have moved customers to many destinations across Europe, including Spain, Italy, Portugal and Germany, as well as overseas destinations as far afield as Australia, New Zealand, USA, Canada and Dubai.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

45 reviews

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Rated 5 out of 5 stars

Excellent service extremely…

Excellent service extremely professional would recommend highly

February 23, 2026
Unprompted review
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Reply from Pinnacle Removals & Storage

Thank you for your kind words, Russell! We’re delighted to hear you found our service professional and excellent.

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

First class

First class, nothing was too much trouble, cannot recommend them highly enough

February 12, 2026
Unprompted review
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Reply from Pinnacle Removals & Storage

Thank you so much for your fantastic feedback!

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

I would recommend Pinnacle Removals…

I would recommend Pinnacle Removals 100%. The company is reliable and professional.
Sean and his great team/guys made our move completely stress free, we can’t thank them enough.

Linda, Surrey.

January 9, 2026
Unprompted review
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Reply from Pinnacle Removals & Storage

Thank you so much for your wonderful review, Linda!

Everyone here at Pinnacle Removals is delighted to hear that Sean and the team were able to make your move completely stress free.

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

Great guys

Great guys, calm patient and fun during even the most stressful moments. Respectful of belongings and stayed working hard until gone 8pm

November 28, 2025
Unprompted review
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Reply from Pinnacle Removals & Storage

We always aim to stay calm, patient, and respectful especially during the more stressful parts of the job. Thanks again for trusting us and for taking the time to share your review!

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

Always suporting you until end

Great service and always looked after.
Good customer service.
I. Will contact them in future.

Thanks guys

November 18, 2025
Unprompted review
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Reply from Pinnacle Removals & Storage

Thank you for your kind words! Providing great service and looking after our customers is our top priority, and we’re happy to know we met your expectations.

We look forward to assisting you again in the future! Don’t hesitate to reach out anytime you need.

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

Absolutely would recommend

All communication from start to finish was brilliant! I wasn't even on site for collection- but the team handled everything with care and arrived timely with no damage. Since I was not on site there were discrepancies in the inventory but it all sorted itself out when things were unpacked. The delivery team was especially efficient and helpful. Would absolutely recommend Pinnacle with any overseas move. I've done two other overseas moves with other companies and Pinnacle definitely made tracking and all communication much easier.

August 13, 2025
Unprompted review
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Reply from Pinnacle Removals & Storage

Thank you so much for taking the time to share your experience!

Your recommendation means a lot to us, particularly as someone who has experienced overseas moves with other companies. We take real pride in making communication and tracking as easy as possible, so it’s fantastic to hear that it made a difference.

Wishing you all the best in your new home, and please don’t hesitate to reach out if you need anything in the future.

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

We haven't received the goods yet

We haven't received the goods yet, but so far the service has been impeccable.
Hopefully everything will be good on delivery.

September 30, 2025
Unprompted review
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Reply from Pinnacle Removals & Storage

Thank you for your kind words about our service so far we really appreciate it. We’ll continue to keep everything on track and ensure the delivery goes smoothly.

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

Thank you to Pinnacle and the great…

Thank you to Pinnacle removals and the great team they supplied. Our move went smoothly and everyone was very professional and polite . Will definitely use them again in the future!
Thank you all!

August 14, 2025
Unprompted review
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Reply from Pinnacle Removals & Storage

Thank you so much for taking the time to leave us such a lovely review!

We’d be more than happy to help again in the future.

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

A team of professionals

The professional team members work hard to deliver everything on time. My items were transferred to Cyprus earlier than I expected, in excellent condition, and everything was smooth. The contact person was always there to answer questions and requests.
All my respect for what they have done
Thank you

February 18, 2025
Unprompted review
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Reply from Pinnacle Removals & Storage

Thank you so much for your kind words. We’re delighted to hear that your move to Cyprus went so smoothly and even arrived ahead of schedule. Our team takes great pride in delivering on time and ensuring everything is handled with care, so your feedback means a lot.

We’re always here should you need us again in the future.

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

Defo recommend

Great team, great communication, reasonably priced, always friendly interaction and they go above and beyond! What more can you ask for!! Definitely recommend.

May 1, 2025
Unprompted review
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Reply from Pinnacle Removals & Storage

Thank you for the glowing review!

We’re so pleased to hear you had a great experience with our team. We always aim to go above and beyond, so it’s wonderful to know it made a difference.

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

Great experience!

Having never used a moving company before, I was a little bit concerned about how much care and attention they would provide and how much it would cost me.

I very quickly realised I had nothing to worry about, the entire experience end to end was great, from the initial call, the visit to size up the possessions to a very reasonable quote and the moving day itself.

We packed and labelled our own stuff using boxes provided by Pinnacle, we then left them to do all the hard work over 2 days, the team were great, good humoured throughout and nothing was to much trouble for them, they looked after our possessions and put them in all of the rooms as labelled, they were super flexible on the day with any last min changes to where stuff should go as well.

All in all a 5* experience and would highly recommend

June 13, 2025
Unprompted review
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Reply from Pinnacle Removals & Storage

Thank you for such a detailed and thoughtful review. We’re so glad to hear your first experience using a moving company was such a positive one, and it’s great to know our team’s care, flexibility, and good humor made the process smooth for you.

We’ll be sure to pass your kind words on to everyone involved they’ll be delighted to know their hard work and attention to detail were appreciated.

Wishing you all the best in your new home, and thank you again for the recommendation!

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

Pinnacle, what a wonderful company

There was really great communication prior to the actual removal date which is essential.A fantastic team of 5 that packed up our house with great care and then moved us 150 miles north over 3 days in all. Nothing was too much trouble AND was truly excellent value for money. Well done and thank you.
Chris and Liz.

July 4, 2025
Unprompted review
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Reply from Pinnacle Removals & Storage

Hi Chris and Liz,

Thank you so much for your wonderful feedback! We’re thrilled to hear that our team’s care, communication, and dedication made your move a positive experience. It means a lot to us that you found our service excellent value and nothing was too much trouble.

Wishing you all the best settling into your new home up north!

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

Thank you Pinnacle Removals !

Pinnacle made a very stressful time so much easier. Very professional on all levels and easy to deal with. I will definitely recommend your services to my family and friends. Thank you Team!

April 8, 2025
Unprompted review
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Reply from Pinnacle Removals & Storage

We're really glad we could help make a stressful time a little easier for you. It means the world to us that you'd recommend our services to your family and friends.

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish! Rhianne in the office was so helpful and guided me through every step of the way and the crew Trevor and Sean were efficient, friendly, and took great care with our belongings. Highly recommend!

March 6, 2025
Unprompted review
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Reply from Pinnacle Removals & Storage

Thank you so much for your wonderful feedback! We're delighted to hear that Rhianne was able to support you throughout the process and that Trevor and Sean took such great care with your move. We’ll be sure to pass along your kind words to the team!!

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

I would highly recommend pinnacle removals.

I would highly recommend pinnacle removals. What an fantastic move they helped not only move us from our previous move they also helped with the stress my wife and myself was coping with at the time of the move. We didn't think we would of never got it done but they had all the answers and solutions to help us feel at ease. And the move went fantastic. Thank you !!!

March 27, 2025
Unprompted review
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Reply from Pinnacle Removals & Storage

Thank you so much for your kind words and recommendation! We're really glad we could help make the move less stressful for you and your wife. It means a lot to hear that our team was able to support you through the process and ensure everything went smoothly. Wishing you all the best in your new home!

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

Careful, efficient, and thorough!

Pinnacle did a fab job helping me move swiftly and efficiently from one end of Surrey to the other, following a relationship break down. They were a great team of packers who took great care in ensuring my belongings were safely transported, and saved me a lot of time and effort at a time where it was the last thing I wanted to try and figure out on my own! Thanks Pinnacle!!

October 19, 2024
Unprompted review
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Reply from Pinnacle Removals & Storage

Thank you for taking the time to leave such a lovely review! We're really pleased to hear that we could help make your move a little easier during what must have been a challenging time. Our team always aims to treat every move with care and professionalism, so it’s great to know that made a difference for you. Wishing you all the best in your new chapter!

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

Moved from surrey to cyprus

Used Pinnacle to move from surrey to Cyprus ,the move was over two days and the staff were very polite and took very good care of my fragile items everything was packed neatly and with care would highly recommend.
Thanks again to Robert ,Stephen and George

March 12, 2025
Unprompted review
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Reply from Pinnacle Removals & Storage

Thank you so much for your kind words and recommendation! We're delighted to hear that your move from Surrey to Cyprus went smoothly and that our team took good care of your fragile items. We'll be sure to pass on your thanks to Robert, Stephen, and George—they’ll be thrilled to hear your feedback.

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

We have recently used pinnacle for a…move

We have recently used pinnacle for a big move and was so impressed with the crew. They were polite, patient and great quality of work. They mad the move stress free .
Sally-Anne Beasley
Worcester Park

March 28, 2025
Unprompted review
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Reply from Pinnacle Removals & Storage

Thank you so much for your lovely feedback! We're really pleased to hear that the team helped make your big move stress-free.

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

Great removal experience throughout

Constant Communication made this move so much less stressful than I had anticipated. The office staff were very patient and the packing team and driver were clearly very experienced and knowledgeable and I was always comfortable with them in my houses. All in all I am very happy to recommend this company.

March 28, 2025
Unprompted review
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Reply from Pinnacle Removals & Storage

Thank you so much for your kind words! We’re thrilled to hear that our team helped make your move less stressful and that you felt comfortable throughout the process. We really appreciate your recommendation – it means a lot to us.

Kind Regards,
Pinnacle Team

Rated 5 out of 5 stars

Amazing service all round!

Amazing service all round!! Highly recommend thank you again for helping us with our move.

April 1, 2025
Unprompted review
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Reply from Pinnacle Removals & Storage

That's great to hear! It sounds like the move went smoothly

Kind Regards,
Pinnacle Team

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