Very pleased with the quality of our shelving unit! To be picky, one of the measurements wasn't crystal clear as we put it together on the website (but the information is there) and this led to ret... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
An excellent product let down by poor transport from FedEx sending conflicting emails about delivery info. Regarding the product it would be helpful if a pilot hole could be drilled as standard in the... See more
Company replied
Having installed a glass/oak/stainless steel banister system for part of our stairway, we were looking for a matching handrail for the remainder. After much searching we found an exact match at Pip... See more
Company replied
Just ordered 3 made to measure shelves from here. Ordering was really simple just put your sizes in and pay. Items delivered within a week of ordering, and despite a small issue with two of the custom... See more
Company replied
Company details
Written by the company
Here at Pipe Dream Furniture we have a passion for creating bespoke pieces of furniture made from all sorts of pipe fittings, whether it is to become the new centrepiece for your room or a finishing touch we are here to provide a personal service to help you get exactly what you are looking for.
Contact info
Britannia Works, DY5 2YX, Brierley Hill, United Kingdom
- 0121 828 4055
- sales@pipedreamfurniture.co.uk
- pipedreamfurniture.co.uk
4.1
Great
662 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
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Nobody's home !
I telephoned the company to enquire about a bespoke table in early March. The person on the end of the phone was clearly not having a good day/not interested and told me to email in. I did (on 10 March) asking for a quote .... no response at all. I liked the look of the product so emailed again (16 March). Still nothing. Either they are over worked or going out of business as they clearly don't want to make a table for me!
March 16, 2026
Unprompted review
Reply from Pipe Dream Furniture
Hi,
Thank you for your review, we have searched our emails and we have not received any query from the name you have provided on the dates provided.
Can I please ask that you contact us again either by phone, chat system or email sales@pipedreamfurniture.co.uk and we will be happy to help.
Many Thanks
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Great products and fast delivery
Great products and fast delivery
5 stars :)
April 17, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thanks so much for the great feedback!
We're really glad you’re happy with the products and that delivery was quick. We appreciate your support and hope to see you again soon!
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I’m extremely disappointed with the…
I’m extremely disappointed with the lack of customer support. This is the only company I’ve come across that won’t take any steps to resolve an issue or offer a reasonable solution.
The legs I received for the bar table are too short, making it unusable. All I needed was a simple exchange for the correct height, yet this was not accommodated.
There was no solution offered at all — the staff member could have at least suggested ordering the legs again with the correct height. I would have been happy to pay extra just to get the correct legs.
I have never encountered a company that is so unwilling to help its customers.
April 16, 2026
Unprompted review
Reply from Pipe Dream Furniture
Hi Alma,
Thank you for your review, we tried to call and email you regarding this matter and have received no response. We would like to resolve this matter with you, but as of yet have received no response from you.
Please contact us at your earliest convenience so we can understand how we can help.
Thanks
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Good quality and Consistency over multiple orders!
I've used Pipe Dream Furniture a number of times now; first up was for shelving boards for a 'between wardrobes dark in a bedroom, and more recently on a livingroom remodel where I added a fireplace under the TV, a shelf above it, a coffee table and some short length shelves on once wall.
The quality of the wood is fantastic, and the finish is always consistent.
I did have a slight issue with one delivery; but the team very quickly revolved the issue and got my project work back on track!
February 10, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thanks for taking the time to share this and for coming back to us for multiple projects.
It’s great to hear the consistency in the wood quality and finish has held up from your shelving to the more complex living room setup. When someone returns for several different pieces, that’s usually the strongest sign things are working as they should.
Sorry you ran into an issue with one delivery, but I’m glad the team was able to sort it quickly and get your project back on track. That kind of hiccup is never ideal, especially mid-renovation, so it’s good to hear it was resolved without too much disruption.
Appreciate you taking the time to leave such detailed feedback and hope the living room setup is serving you well now.
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Order placed on 3/04 and today is 15/04…
Order placed on 3/04 and today is 15/04 item still not received despite having paid for 2-3 day delivery service. I have contacted the company they replied twice that the item will be with me tomorrow. Still no sign of delivery. FedEx hasn't even got the item so it hasn't been sent out at all. Really bad experience.
April 15, 2026
Unprompted review
Reply from Pipe Dream Furniture
We’re very sorry to hear about your experience and the delay with your order. We understand how frustrating it must be, especially after paying for an expected delivery service and receiving repeated assurances that haven’t been met. I can now see that the order has been delivered.
Please let me assure you this is certainly not the level of service we aim to provide. If you’d like to discuss this further or allow us to look into it in more detail, please don’t hesitate to get in touch with us directly.
We’d appreciate the opportunity to make this right.
Thanks for your time,
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Thank you for bringing this to our attention.
Mixed review
I ordered a hanging rail, towel rail and toilet roll holder. The towel rail and toilet roll holder are fabulous. Sturdy, funky, exactly what i wanted and expected and good value for what i paid.
The clothes rail however would not have worked without significant alteration to the design. Luckily my partner is a carpenter. The rail is not able to stand upright without loading it with clothes steadily without being countersunk into the wooden shelf. The "legs" do not steadily stand even without being altered. Very disappointed for the price
April 4, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for the review, having looked I can see that you haven't contacted us directly to help and assist you with this matter.
If you’d like to discuss anything further or need any assistance, please feel free to get in touch—we’re always happy to help.
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Item not received
I am unable to review the product as not received it. I ordered a new handrail on 31/3/2026 and not received yet, today is 14/4/2026. I contacted them last week, that was a waste of time. The email said 2/3 days delivery, I have been tracking it and it has been at the delivery depot since Thursday 9th but still no sign of it being delivered. So much for 2/3 days delivery!
18/4/26 Update. Contacted first thing on Wednesday 15/4/26, given no answers just excuses and still no signs of delivery. It has been knocking about at the delivery depot for over a week now and has probably been damaged. I get the impression Pipe Dream Furniture don't give a damn about customers they've had their money, end of. I also requested my delivery charge reimbursed, they said they would. Please bear in mind I had to request it they didn't automatically offer it, and I still haven't seen this. Customer Service does not exist! I shouldn't have to keep chasing this.
April 14, 2026
Unprompted review
Reply from Pipe Dream Furniture
Hi Sue,
Thank you for your review, can I please ask you to contact us to resolve this with you directly. I am unable to find any details on the information provided and have no record of contact from you.
Please call or email us directly.
Many thanks
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Top quality and prompt delivery
This is now the 4th shelf I have purchased from Pipe Dream Furniture.
As per the previous 3 purchases my order was delivered promptly, well packaged and the shelf was top quality.
I will definitely not hesitate to use Pipe Dream in the future for any further requirements.
April 2, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for taking the time to leave such a kind review, and for being a returning customer, it’s great to hear this is your fourth shelf from us!
We’re really pleased to know that each order has arrived promptly, been well packaged, and met your expectations for quality. Consistency like that is exactly what we aim for.
We appreciate your continued support and look forward to helping you again whenever you need something in future.
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excellent prodcuts back by 5* service.
Second time using this company. On both occasions web site was simple to follow and easy to order.
products turned up well in expected time scale and well wrapped, protected and exactly as ordered.
Highly recommend.
March 18, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your excellent review and continued support.
We’re really pleased to hear you’ve now used us twice and had a consistently positive experience. It’s great to know the website is easy to use, the ordering process is straightforward, and that your products have arrived on time, well packaged, and exactly as expected.
We truly appreciate your recommendation and look forward to helping you again in the future.
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Great products and great service
Great products and great service. Many thanks
April 3, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your kind feedback.
We’re really pleased to hear you’re happy with both the products and the service. Your support is greatly appreciated, and we’ll be sure to pass your thanks on to the team.
We hope to see you again in the future.
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Super happy with my purchase of…
Super happy with my purchase of scaffold boards, had them cut to size and stained and they look perfect, they were delivered on time and packaged really well.
April 2, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your great review.
We’re really pleased to hear you’re super happy with your scaffold boards and that having them cut to size and stained worked out perfectly. It’s great to know they arrived on time and were well packaged, and that you’re pleased with the finished result.
We really appreciate your feedback and hope to see you again in the future.
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Excellent service, quick delivery, lovely shelf!
I ordered a custom made shelf and it arrived the next day, the delivery was fast and easy. The shelf looked exactly like the picture, the colour was perfect and I couldn’t be happier with the service and delivery I received. Thankyou!
April 1, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your wonderful review.
We’re really pleased to hear your custom-made shelf arrived so quickly and that the whole delivery process was smooth and easy. It’s great to know the shelf matched your expectations, from the colour to the finish, and that you’re so happy with both the product and service.
We really appreciate your kind words and hope to see you again in the future.
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Reply from Pipe Dream Furniture
Thank you for your great feedback.
We’re really pleased to hear you’re happy with the fast service, product quality, and pricing. It’s great to know everything met your expectations.
We really appreciate your support and hope to see you again in the future.
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Really happy with the product and the…
Really happy with the product and the service. I haven't paid for the faster shipping as I wasn't in a rush. Shelve arrived in 5 days since placing an order. Also noticed that your website works a lot better recently. Would definitely buy from Pipedream again.
March 10, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your lovely feedback.
We’re really pleased to hear you’re happy with both the product and service, and that your order arrived quickly even without expedited delivery. It’s also great to know you’ve noticed improvements to the website and are finding it easier to use.
We really appreciate your support and look forward to seeing you again in the future.
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Really good quality wood and fixings. I ordered a one piece oak rail to match the existing one. Delivery was quick with good tracking updates. The website is easy to use with all the information.
Really easy to order using the website, all the information is there
March 17, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your detailed and positive review.
We’re really pleased to hear you’re happy with the quality of the oak rail and fixings, and that it matched your existing setup well. It’s great to know the delivery was quick with good tracking updates, and that you found the website easy to use with all the information you needed.
We really appreciate your support and hope to see you again in the future.
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Easy and speedy delivery
April 9, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your review.
We’re really pleased to hear your order arrived quickly and that the delivery process was easy for you. We appreciate your support and hope to see you again in the future.
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Great product
Great product, well packaged, great service, very impressed.
April 2, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your great feedback.
We’re really pleased to hear you’re impressed with the product, packaging, and service. It’s great to know everything met your expectations.
We really appreciate your support and hope to see you again in the future.
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I found pipe dream a few weeks ago when…
I found pipe dream a few weeks ago when we were looking for shelves and windowsills that were more in keeping with our new flooring.
They have such a selection and easy to choose what you need. Delivery has been perfect every time and couldn’t recommend them more.
March 31, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your lovely review.
We’re really pleased you discovered us and that our range of shelves and windowsills helped you find something that suits your new flooring. It’s great to hear you found the selection easy to browse and that deliveries have been consistently perfect.
We really appreciate your recommendation and look forward to helping you again in the future.
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Great all round
Product was as described, delivered safely and on time. Easy to fit and very happy.
It now looks great and my mother-in-law is now not running her hands along the wall which is a delight!
April 4, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your great review.
We’re really pleased to hear everything arrived as described, delivered safely and on time, and that you found the product easy to fit. It’s great to know you’re happy with how it looks.
We really appreciate your feedback and hope to see you again in the future.
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Love the products
Love the products and the customer service is excellent
April 9, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your lovely feedback.
We’re really pleased to hear you love the products and that you’ve had a great experience with our customer service. Your support means a lot to us, and we really appreciate you taking the time to leave a review.
We hope to see you again in the future.
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