I am still drinking my Hibiscus tea. Not every day, but I purchased three bags and they will be used up completely. I only use one package of Stevia in my large mug of Hibiscus tea. I am used to t... See more
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Review summary
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Reviews shaping this summary
Honest & helpful company. Quality product. When I could not keep up with the sub, Vernz replied immediately. Good customer service is the old-fashioned standard that brings more people who stay.
Company replied
Samantha went an extra long way to fix my problem. Kudos to her and Pipi Tea.
Company replied
Just ordered their product. Easy to do. Now to see when it comes.
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4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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I had ordered too tea and felt uneasy…
I had ordered too much tea and felt uneasy to ask for different shipments, but John in customer service fixed everything up. Quickly and perfectly.
Thank you PiPi Tea and John!
October 23, 2026
Unprompted review
Reply from Pipitea
Hi Lsa,
Please never feel uneasy about reaching out to us! 💛 We want you to feel comfortable finding what works best for you, and we’re glad we could help make things easier. Thank you for your trust and for choosing PiPi Tea!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
Prompt response
Lourdes was very helpful with my request and my inquiries were answered promptly.
October 22, 2026
Unprompted review
Reply from Pipitea
Hi there,
We love making sure our customers feel heard and taken care of! 💛 Thank you for sharing your experience and for choosing PiPi Tea. We truly appreciate your support!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
I was very interested in reading about…
I was very interested in reading about this tea. I’ve suffered from constipation for years, but have found nothing that works without negative consequences. I’m willing to give this a try.
October 26, 2026
Unprompted review
Reply from Pipitea
Hi Joanie,
I hope PiPi Tea brings a welcome new option to your routine! 💛 We appreciate you keeping an open mind and giving us a place in your tea journey. Wishing you all the very best!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
Great customer service
Great customer service. Kim responded quick to my email with a very thorough reply to my questions. She was very helpful and so friendly. I look forward to continuing to do business with her.
October 25, 2026
Unprompted review
Reply from Pipitea
Hi Holly,
Thank you for your lovely feedback and for being part of the PiPi Tea family! 💛 We look forward to sharing many more tea moments with you!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
I would like to thank Kazel for a…
I would like to thank Kazel for a wonderful customer service experience. My issue was taken care of quickly and thoughtfully.
Thank you!
October 21, 2026
Unprompted review
Reply from Pipitea
Hi Sharon,
It means a lot to hear that our team made a positive difference in your experience! 💛 I’ll be sure Kazel knows how much her efforts meant to you. Thank you for choosing PiPi Tea!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
It is so easy to communicate with
It is so easy to communicate with. Kim really did help me in a personal crisis I have going on and I really appreciate the help. Kim was so understanding and it helped me. The tea is also very good, just haven’t had much of a chance to enjoy it. Great company and Great customer service.
Marilyn Greer
October 25, 2026
Unprompted review
Reply from Pipitea
Hi Marilyn,
I’m truly touched by your kind words. 💛 I’m so glad Kim could offer some comfort when you needed it. I hope brighter days are ahead and you get to enjoy your PiPi Tea soon!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
Kim did a wonderful job clearing up my…
Kim did a wonderful job clearing up my confusion and deleting the subscription that I did not intend to sign up for.
October 24, 2026
Unprompted review
Reply from Pipitea
Hi there,
It genuinely means a lot that you took a moment to share your experience with us! 💛 I’m glad our team could leave you feeling well cared for, and I hope your future experiences with PiPi Tea are just as positive.
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
Happy Customer
I've made some changes to my order, and Kimverlee was very helpful. She was pleasant and professional in our interactions. Thank you.
October 12, 2026
Unprompted review
Reply from Pipitea
Hi Violeta,
It’s lovely to hear that your order changes went smoothly! 💛 We’re so grateful you shared such kind feedback about your experience, and we’ll be sure your appreciation reaches Kimverlee. Thank you for choosing PiPi Tea!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
When the company says Pipitea tastes…
When the company says Pipitea tastes good, they are understating. This is the best tea I have ever had, and I have had some tea in my 71 years. Everyone should try this product.
October 23, 2026
Unprompted review
Reply from Pipitea
Hi Charlene,
What a wonderful compliment, especially from someone who’s enjoyed tea for so many years! 💛 We’re truly grateful for your enthusiasm and so happy PiPi Tea has become such a favorite. Thank you for spreading the word and encouraging others to give us a try!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
How my subscription was cancelled per my request
I emailed with 2 support reps at PIPI tea to request the cancellation of the subscription. I had on my first order ordered 6 packets of tea and did not need to order more. John, the 2nd support rep, assured me that I would receive no more product nor be charged for it.It took a few emails back and forth to get this accomplished, but I am satisfied.
October 25, 2026
Unprompted review
Reply from Pipitea
Hi Karen,
I truly appreciate you giving PiPi Tea a try and taking the time to share how things went. We’re glad we could get everything settled to your satisfaction, and we wish you all the best! 💛
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
John has been so helpful with my tea…
John has been so helpful with my tea subscription to this P tea. I have a couple of cups a day, as the fall temps begin to cool off, look forward to enjoying it even more! Love the color and unique flavor😋
October 25, 2026
Unprompted review
Reply from Pipitea
Hi Shelley,
So glad PiPi Tea has become part of your daily routine! 😊 We love that the color and flavor have won you over. Wishing you plenty of cozy afternoons with your tea this fall!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
Very good and prompt communications!
October 25, 2026
Unprompted review
Reply from Pipitea
Hi Joe,
We know a little clarity can go a long way when you’re shopping online, and we’re glad your experience with PiPi Tea reflected that. Thanks for your support, Joe! 😊
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
Made a lot of efforts by Uzezi to make…
Made a lot of efforts by Uzezi to make my experience - good
October 20, 2026
Unprompted review
Reply from Pipitea
Hi Victoria,
We appreciate you giving us the opportunity to make things right and leave you with a better experience. Thank you for sharing your feedback with us, Victoria! 💛
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
Very easy to order and check out
Very easy to order and check out. Notified within 24 hours that order has shipped.
October 24, 2026
Unprompted review
Reply from Pipitea
Hi Barbara,
From checkout to dispatch, we’re glad everything got off to a smooth start! 😊 Thank you for choosing PiPi Tea. We hope your order arrives soon and brings you plenty of enjoyment.
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
Support small businesses as this beautiful country was started by many of them!
I was looking for a way to lower my cholesterol without a statin, which I refuse to take and came across your ad for Oolong tea leaves and how they help with this. I ordered the tea and the whole process was flawless! I’m very anxious to get your product and start my journey. I already use Passion Flower tea leaves for my blood pressure. I want to use what GOD put on this earth for all our needs and not put stuff in my body that I can’t pronounce! I received a message from Sam, the owner, about her small business. I’m in favor of supporting that as much as I can! My husband and I have always tried to do that. To have an owner reach out to a customer even before they get their product is unusual and I love it! I will let you know how my first cup of tea goes, Sam, and I pray you stay blessed and your business prospers! Thank you for reaching out to me! Patty Harris
October 25, 2026
Unprompted review
Reply from Pipitea
Hi Patty,
Your support for small businesses and the care you put into your choices are truly heartwarming. 💛 We’re honored you chose PiPi Tea and hope your first cup of Ruby Oolong is a lovely experience. Wishing you and your husband all the best on your wellness journey!
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
cancelling
Although my husband didn't love the tea, Kim made our experience in cancelling easy and I appreciate that.
October 22, 2026
Unprompted review
Reply from Pipitea
Hi Levine
We’re sorry the tea wasn’t quite to your husband’s taste, but we’re glad you felt comfortable with your experience at PiPi Tea. Thank you for giving us a chance, and we wish you both all the best! 💛
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
I just ordered my tea today
I just ordered my tea today. The only experience I have had so far is speaking briefly with Tessa. I made sure to order WITHOUT SUBSCRIPTION! I hate when companies try to trick you and t hen have issues trying to cancel.
When I ordered, it was buy 2 , get 1 free but have been charged for all 3.
Tessa is looking into the error in billing for me. Waiting for response
Thank.you
October 24, 2026
Unprompted review
Reply from Pipitea
Hi Debbie,
We understand how important it is to feel confident about your purchase, and we hope the billing question is cleared up for you soon. Thank you for bearing with us while this is looked into. 💛
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
Ritika is an AWESOME service representative!
Ritika was the service rep that helped me with my order when I needed to change the shipping address. She was very quick responding to my request and her follow up was most impressive and appreciated! She reassured me that my tea would arrive in a timely manner. If only ALL customer reps in other businesses were like Rikita, consumers would always be happy!!
October 16, 2026
Unprompted review
Reply from Pipitea
Hi Stacie,
It’s customers like you who make what we do so rewarding! We’re grateful you chose PiPi Tea and shared such kind feedback about your experience. We hope your tea is a lovely addition to your day! 🍵
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
You need to purchase directly from PiPi Tea. No fake Amazon types with the same name.
You need to purchase PiPi Tea directly and not off the fake knock off that Amazon sells. This quality tea is delicious and has properties that contribute to ones health. Great product. Rose
October 24, 2026
Unprompted review
Reply from Pipitea
Hi Rose,
It’s wonderful to hear PiPi Tea has earned a place in your cup! Thank you for looking out for fellow tea lovers and for your trust in our products. We’re so happy you’re enjoying the quality and flavor! 🍵
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
Prompt and Effective Service
I did not have to wait long for assistance. Kim was pleasant, confirmed my issue and resolved it promptly. I was very happy with the customer service received.
October 23, 2026
Unprompted review
Reply from Pipitea
Hi Sharon,
We’re grateful you chose to share your experience with us! It’s important to us that you feel heard and supported whenever you reach out, and we’re so pleased you came away feeling good about your experience with PiPi Tea. 💛
Warm regards,
Megan,
Customer Relations,
PiPi Tea.
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