PIRATE.COM - Rehearsal Studios Reviews 817

TrustScore 3 out of 5

2.8

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Rated 4 out of 5 stars

After a chat with Gemini Ai, I was recommended to record my vocals, not far from where im based, for a small amount, hiring a rehearsal studio for an hour. Everything from the company itself has been... See more

Rated 1 out of 5 stars

The AC in our room was broken on a sunny 24 degree day. Room was dangerously hot and the only thing they offered us was a 20% off our next booking. They didn't change our booking or even send someon... See more

Rated 1 out of 5 stars

BEWARE - low hourly rate is subsidised by parking fines. You register, you get a code to exit the car park. So the car park can't be used by anyone but those using the facilities, right? No,... See more

Company replied

Rated 4 out of 5 stars

The studio itself was in fairly good condition with backline, drums and pa all working fine. Downsides are lack of ventilation, and bleed through from other rehearsals and people smoking hash outside.... See more

Company replied

Company details

  1. Recording Studio

Written by the company

Born in Bristol, raised in London, and now flying the nest. We're a community of 24-hour spaces that spans over 700 studios worldwide — so whether you're a producer, vocalist, DJ, band member, dancer or podcaster — we've got you covered.


Contact info

2.8

Average

TrustScore 3 out of 5

817 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 8% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

A lot of the equipment wasn't working…

A lot of the equipment wasn't working well. The mics were constantly screaching, with loose cables that fell out and moved around. Plus the drum kit was in really bad shape, the ride had nothing to attach to, the kick wasn't working properly and the left crash kept falling off because it wasn't secured. Considering the room is £13/hour I'd expect better.

February 23, 2022
Unprompted review
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Reply from PIRATE.COM - Rehearsal Studios

Hey Sachin, sorry to hear this. What location were you at? If you ever have any issues in the studio again (with equipment, booking, AC or anything at all) make sure to make use of our 24-hour support on live chat (PIRATE.COM) or Whatsapp messaging (+447596187954) where we are always happy to help with complex issues or simple set up questions.

Rated 5 out of 5 stars

Amazing work ethic and always available…

Amazing work ethic and always available to talk me through any problems that I have with the website or even when I am at the studio.
The studios are top and well put together

February 23, 2022
Unprompted review
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Reply from PIRATE.COM - Rehearsal Studios

Cheers Catrina! See you soon.

Rated 5 out of 5 stars

PIRATE - Studios and Customer Service

Jack over at Customer Service was an absolute legend and helped me out with my booking inquiries. The studios themselves are always kept tidy and organised, with even a spares closet if anything needs replacing mid-sesh. I highly recommend checking the guys over at Pirate, no matter what location.

February 22, 2022
Unprompted review
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Reply from PIRATE.COM - Rehearsal Studios

Cheers Matt, will share your kind words with Jack!

Rated 3 out of 5 stars

Way too much bleed from the other…

Way too much bleed from the other rooms, we were mixing but it would have been impossible to record vocals

February 19, 2022
Unprompted review
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Reply from PIRATE.COM - Rehearsal Studios

Hi Rodrigo. Apologies for the bleeding issues. Sadly, our studios are not soundproofed, they're only acoustically treated, as we say on our website. This means that you'll be able to record within the best acoustics, but we cannot guarantee there won't be any bleeding at all from loud neighbouring customers I'm afraid! I appreciate you may not have been aware of this, so if you jump on live chat and mention about this issue (and this review) we will be able to help you out :))

Rated 1 out of 5 stars

Amazing incompetence!!!

I arrived at my room at 9pm leave my belongings in the room to go smoke a cigarette i come back and theres a bunch of guys in my room saying they arnt going to leave. I dont understand how stupid you have to be to give my code to another group. I then contact support and ask for them to fix the situation and for compensation. They cancel my room and tell me i have to leave or rebook. I rebook the room and the idiot i was talking to then cancels my second booking for no reason. I spend £98 and i received mediocre service. I want a refund for my original booking!

February 18, 2022
Unprompted review
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Reply from PIRATE.COM - Rehearsal Studios

Hi Miran, I'm sorry to hear of your experience. I can't see any contact from you regarding this, could I ask you to please contact us via email so we can look into this further? support@pirate.com. Many thanks, Amber

Rated 5 out of 5 stars

I visited a Pirate studio yesterday and…

I visited a Pirate studio yesterday and I needed technical support. I texted in WhatsApp, and I got helpful instructions in 2 minutes. It was really helpful and quick. I'm so satisfied, as always. Great place.

February 16, 2022
Unprompted review
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Reply from PIRATE.COM - Rehearsal Studios

Thanks Attila! Hope you had a productive session :)

Rated 5 out of 5 stars

5 *****

Always got the gear you need and has top quality facilities.

February 6, 2022
Unprompted review
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Reply from PIRATE.COM - Rehearsal Studios

Cheers! See you in the studios soon.

Rated 5 out of 5 stars

Winta has been very helpful

Winta has been very helpful, very patient with my enquires, all in all a great staff member, and provided a great service.

February 6, 2022
Unprompted review
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Reply from PIRATE.COM - Rehearsal Studios

Thanks! We'll pass on your kind words to Winta :)

Rated 5 out of 5 stars

Probably the best help you could ever get

Probably the best help you could receive from a business, these guys stay on their toes so much for me that I sometimes feel like burden asking anything else- amazing friendly service

February 5, 2022
Unprompted review
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Reply from PIRATE.COM - Rehearsal Studios

Thanks so much, no you're never a burden!

Rated 5 out of 5 stars

Great People

Great People! Great Team! Great Vision!

February 4, 2022
Unprompted review
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Reply from PIRATE.COM - Rehearsal Studios

Thanks Olu, appreciate you taking the time to feedback!

Rated 2 out of 5 stars

Be aware of the FEE / CHARGE

Be aware of the FEE / CHARGE
I was charged an extra £70 from my card for breaching capacity.
Seems like loyalty doesn't matter to Pirate.com
Well done!

February 3, 2022
Unprompted review
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Reply from PIRATE.COM - Rehearsal Studios

Hi Florent, we're sorry to hear of your frustration, however our capacity limits are in place for good reasons. For example ventilation and air flow in the rooms! We're doing our best to keep our studios safe places to be. For future reference you can check how many people are allowed at each studio on the booking page — there's a small icon with a number. All the best ~ Amber

Rated 5 out of 5 stars

so so helpful

so so helpful, informative, and quick to respond. and also so pleasant to speak to! i'd recommend them a million times over. thanks guys!

January 30, 2022
Unprompted review
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Reply from PIRATE.COM - Rehearsal Studios

Thank you! Glad to have you as one of our artists!

Rated 5 out of 5 stars

Masterpiece service

Great customer service! I mean just all around amazing services. Pirate is simply the best thing ever in the music recoding industry. I love it.

January 28, 2022
Unprompted review
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Reply from PIRATE.COM - Rehearsal Studios

Thanks Samuel, see you soon!

Rated 5 out of 5 stars

Very trustworthy

I left my headphones behind and someone stole them and then they got the person to bring it back.

January 27, 2022
Unprompted review
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Reply from PIRATE.COM - Rehearsal Studios

Cheers Joe, glad to hear you were reunited with the phones.

Rated 5 out of 5 stars

Give Winta a bonus / pay rise / promotion!

Winta was an absolute star. Im a bimm student but for some reason BIMM rooms were not available to me, to remedy this she booked me a complimentary session at one of the other rooms which was available which has been a huge help for finishing assignments. Thanks Winta!

January 27, 2022
Unprompted review
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Reply from PIRATE.COM - Rehearsal Studios

Thanks for sharing, we'll pass it on to her!

Rated 2 out of 5 stars

not working

Hallo,
we booked last weekend, but the referral code did not work. Then we were cut off after two hours instead of three. We then were kicked out by the next person who had booked a slot so we werent able to enjoy our full session. When I sent a mail about the shortcomings, I was not taken serious.

January 27, 2022
Unprompted review
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Reply from PIRATE.COM - Rehearsal Studios

Hi Kat, that doesn't sound like the service we like to offer. If you would like to reach out to us again, support@pirate.com, the team will be happy to explain how the system works!

Rated 5 out of 5 stars

I had help from someone called Amanda…

I had help from someone called Amanda who sorted all my issues out and was super kind - thanks Amanda!

January 26, 2022
Unprompted review
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Reply from PIRATE.COM - Rehearsal Studios

Hi Liv,

Thanks for leaving us your feedback!

We're glad that you've had a great experience with us and we look forward to having you back into our studio!

Rated 5 out of 5 stars

A great company that make you feel welcome

Absolutely love pirate, would highly recommend to any creative.

The team always address any concerns or queries quickly and make you feel at home while doing so!

January 26, 2022
Unprompted review
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Reply from PIRATE.COM - Rehearsal Studios

Hi Sam, thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.

Rated 5 out of 5 stars

Nic was a massive help in the issue we…

Nic was a massive help in the issue we had. Was very understanding and efficient. Very grateful.

January 25, 2022
Unprompted review
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Reply from PIRATE.COM - Rehearsal Studios

Hi Nic,

Thanks for leaving us your feedback!

We're glad that you've had a great experience with us and we look forward to having you back into our studio!

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