Dear Mr. Salloum,
I’ve checked in our system regarding your case and it was closely evaluated at the time with our support team that your case was not a Pirnar fault. It was determined that some substance was washed from the facade or other surrounding surface of the door, which caused these stains as it dried out. It goes without saying that the door needed to be protected if you still had other building work around done, and these steps were unfortunately obviously not taken. Pirnar didn’t provide any other works, and it’s not Pirnar’s responsibility to seek out and blame the responsible parties involved, but it’s completely clear the stains are made from improper protection. After the installation the door was signed and photographed in perfect condition, and it’s well known that powdered coated aluminum surfaces cannot stain from rain. Our powder coating supplier is the Tiger coatings company from Germany, which is considered one of the best in the market, and the accusation are completely absurd.
We regret that you had a misfortune of getting the door stained from improper protection. We tried suggesting many steps to try and mend it. We even took the time and did research on which company can professionally mend it. For the door itself you haven’t reported any other issues, so we presume that everything else is performing well.
We offered a different, more personal approach to help choosing the perfect setup, and also to meet the requirements for your budget that was provided with a generous discount. It seems all this was taken for granted and we were left as a thank you with a false accusation.
We will continue to assist in the future for any possible suggestions, and we would also appreciate a more appropriate evaluation of our full services and product review as a whole, and not base it on the faults of others.
I wish you all the best, and perhaps someday it will be a brighter day.
Asja, Pirnar MVP LTD
