Bought a second Alijoz 400 within a few weeks in preparation for next year’s King Salmon season on Salmon River. I liked the first one so well I couldn’t wait to get a second. The key features that ca... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've bought several reels and a couple rods and I like both items very lightweight, received them on time. Only had one issue with shipping that was due to a reel being withheld at the port I guess. T... See more
This company will take care of you, forget what people say about where its from or who owns what, the customer service is top notch and beats any company in the states. The only drawback is they may t... See more
Viper x spinning reel delivered on time as promised. Smooth as silk catching 20-21 inch bass without a problem . Impressed with the build quality from a Daiwa/ Shimano diehard. Salt water spinning nex... See more
Company details
Written by the company
Piscifun was founded by fishing experts who are dedicated to manufacturing and designing high quality, affordable fishing products.
Contact info
780 EPPERSON DR.CITY OF INDUSTRY,CA, USA, 91748, CA, United States
- +1 865-601-1047
- cs@piscifun.com
- piscifun.com
4.6
Excellent
561 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Customer service does not return calls…
I order a reel using my credit card and received with no problems. A week later I submitted another order for two reels using same card. Next day I received a fraud alert and email stating I needed to send a pic of my credit card in order for them to further process order. I called customer service, received a voice message. I left a message asking for a return call and explanation. I have heard nothing from them
November 17, 2023
Reply from www.piscifun.com
Hello,
We apologize for any inconvenience caused by our verification method.
Due to recent fraudulent orders, our system conducts a risk assessment on each order. We will ask you to verify when your order is screened as a high-risk order. We only ensure the property safety of every customer in this way.
I'm sorry that the operator did not reply to your call in a timely manner. They forwarded the information to the customer service email. We have refunded this order because you did not provide any information to prove that it was placed by you personally.
We really hope you can understand the reason why we are doing this.
I appreciate the feedback to make sure…
I appreciate the feedback to make sure that everything went smoothly and that I was happy with the result of the part that I ordered.
November 17, 2023
I ordered two 10 lb braided line. I never received.
I ordered two 10 lb. Braided fishing line, you sent me two 25 lb. Braided line ?. I called left messages and text messages, no response on correcting this matter. I want what I paid for, not a suggested replacement.
November 17, 2023
Reply from www.piscifun.com
Hello,
We apologize for sending you the wrong product, and we sincerely apologize for this.
Our phone sometimes gets busy, so this may be the reason you haven't been able to get through.
We have received the email you sent in our email, and our customer service representative has processed the refund for you. You can check if your account has received the refund.
We will strive to improve to avoid the same occurrence.
Like the style
Like the style. However, do not like the material. Sorry I purchased. Would return if possible. Will not wear. Very pleased with all the other products I have purchased from Pascifun.
As discussed in previous review. I will not wear the garment purchased. All other products purchased are great and will continue to purchase products as needed. Would like directions on how to return garmet purchased. Fishing shorts.
October 17, 2023
Reply from www.piscifun.com
Hello,
We apologize for the material of the product that you do not like.
We respect and value the opinions and suggestions of every customer. We are trying to contact you and would like to hear more from you to improve the product. We look forward to your reply. We are striving to make more people like our products.
Products and service were good I was…
Products and service were good I was pleased that items were as advertised
October 18, 2023
Piscifun Has Hit a Home Run
Great shout-outs on YouTube. Quality products at a fair price.
September 17, 2023
The carbon reels are fantastic always…
The carbon reels are fantastic always work and just got 2 of the carbon x2 reels.. my new favorite. I have 7 carbon x reels altogether. You can never have too many reels right?
On the other hand the rods I have purchased 2 PFS76MF2 rods and the first week using them the metal ring on both, the reel adjustment sleeve came loose and was dangling back and forth..Sent them an e mail with the issue and they just wanted to know if the rod was not useable..So I just cut the ring off and put it in the corner with some of my others..Looking now it looks like they don’t even have those rods anymore..I take my rod business elsewhere..
September 17, 2023
Reply from www.piscifun.com
Hello,
We are very sorry for any misunderstanding caused during the process of verifying whether the fishing rod can be used normally. We just want to understand the extent of damage in order to provide you with a suitable solution. We deeply apologize for the inconvenience caused to you, and we are continuously improving this.
Due to our upgrades and improvements to some products, they are no longer sold. We are developing better products for our customers who support us like you, hoping to meet your needs in the future.
Thank you very much for your advice and supervision.
SAVE your $$, time AND frustration
Ordered AND paid for, IN FULL (nearly, $800) on 07.17, for 2 REELS. After many, many, MANY contacts... FINALLY recd ONE on 09.26. NO RESPONSE as to where the other one is...response from vendor..."be patient"...lol!
YOU DECIDE!!
July 17, 2023
Reply from www.piscifun.com
Hello,
Sorry for the inconvenience caused by the transportation time of the package, as there are always uncontrollable factors in logistics transportation.
We have checked the logistics information of another reel for you, tracking number 78835286573, and the carrier is FedEx. You will receive it on September 27th.
Due to weight limitations during package transportation, we have to transport the package separately for you. We hope you can understand.
If you have any further questions, you can still contact us via email and we will always be at your service.
Good quality products 👍
August 18, 2023
Great reels...Great prices
Great fishing reels at great prices. Prompt delivery of products. Have bought many reels from Piscifun and will continue.
August 19, 2023
No support for a new reel…
I reach out for support on a new reel that locked up. Never got a resolution
August 18, 2023
Reply from www.piscifun.com
Hello,
We apologize for any inconvenience caused by our reel. We see that you have already contacted our customer service personnel and they have sent you a new reel.
The tracking number is 782955095331, carrier is FedEx.
DELIVERY DATE: Tuesday 9/5/2023
I hope you don't miss it.
Awesome deals at the time of my…
Awesome deals at the time of my purchase! The shipping was within the same week I think which is great.
August 18, 2023
Exceptional customer service
Exceptional customer service. Had an issue with a discount code sent and email and it was fixed within the day. That doesn't happen very much anymore.
August 18, 2023
Back up support
Excellent customer service and a company that cares and will fix things when needed.
August 18, 2023
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