Piscine-Center.net Reviews 19,914

TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

The company were very helpful from start to finish. Their customer service was excellent and they kept us informed of the progress of our order. The product itself was delivered quickly and on time, i... See more

Rated 1 out of 5 stars

I purchased online a pool electrolyser. The electrolyser unit burnt out within weeks. Piscine Center O Clair failed to deal fairly with my complaint. They first referred me to the manufacturer, which... See more

Rated 5 out of 5 stars

I bought a new pool pump, and the most important thing was that I wanted the exact dimensions to be the sane as the old one, so I did not have to change the pipework. The website gave these exact dime... See more

Rated 5 out of 5 stars

The ordering and delivery were brilliant. Delivery was on time.I would like to see better instruction manuals, as in the case of the transformer there is not one La commande et la livraison ont... See more

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3.5

Average

TrustScore 3.5 out of 5

20K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

we have ordered a summer cover for the…

we have ordered a summer cover for the pool of our country house in France. despite the fact that I let you know in advance that we were only in France for 1 week to receive your delivery, nothing arrived. When I contacted you by telephone I was VERY Badly treated. It costs us a lot of time and aggrevation. all for a stupid poolcover. Pls be honest on your site about delivery times! don't mention it will take 72 hours when the minimum delivery is 2 weeks.
NEVEr will I order through your site again after this very bad experience.
In case you want to look into this transaction: commands no 737924

Paul Hendriks 00 31 6 222 53608

April 17, 2018
Unprompted review
Piscine-Center.net logo

Reply from Piscine-Center.net

Bonjour Monsieur,

Nous sommes sincèrement désolés pour le retard de livraison de votre commande, en effet le fabricant a pris du retard sur la fabrication des bâches et ne nous a pas avertis afin que l'on puisse le mentionner sur notre site internet, ceci n'est pas une raison je vous l'accorde, sachez que nous faisons tout notre possible afin de satisfaire nos clients et leur apporter le meilleur service.

Je tiens sincèrement à nous excuser pour les gènes occasionnés.

Je reste naturellement à votre disposition.

Cordialement

Isa Responsable Service Client Piscine Center

Rated 1 out of 5 stars

Terrible experience.

No!No!No! Absolutely appalling. I would definitely recommend avoiding this company. They took my order and agreed a delivery date for my of my pool for January 2017.
They would not deliver and although we had paid in full the agreed the price, after weeks of contacting them to ask where my pool was they finally told me that the price had increased and although they had over 10,000 euros of my money they would not send the pool because they increased the price by 500 euros.
I finally relented and sent the 500 euros ransom money. The pool parts finally arrived in April.
I was assured of delivery to my house by an all terrain fork lifttruck.
The delivery driver threw out my pallets 4km from my house and refused to deliver it to me. 8 pallets weighing over 2000kgs!

I ordered an 8 x 4 pool. The parts sent to me were a mix of 8x4 pool and 6x3 pool. Despite sending photographic evidence of incorrect and missing parts ( leg supports missing etc) the company ignored me. I had to contact the manufacturers who were not much better. I finally got the missing parts when it was too late to enjoy my pool for summer. We managed to reschedule the building of the pool for autumn 2017 and we are still unable to swim in it as we have to wait for spring/summer 2018. Altogether a terrible stressful experience with the worst customer service I have ever known.

March 8, 2018
Unprompted review
Piscine-Center.net logo

Reply from Piscine-Center.net

Hello Mrs Cooper,

I am really surprised that you still cannot enjoy your swimming pool. Can you tell me what's wrong with it ?

I hope it's just a matter of schedule and not of the pool itself.

I remain at your service for any information.

Best regards,

Rated 1 out of 5 stars

Bad bad bad they have no knowledge of …

Bad bad bad they have no knowledge of the product that they advertise on the net and substitute another product which they insist is correct which at best is ignorence and at worst I a lie
They then argue these facts via their sav and do not reimburse for around a month without being pushed verbally and forced
It is not my first bad experience with their sav but is certainly my last

December 5, 2017
Unprompted review
Piscine-Center.net logo

Reply from Piscine-Center.net

Bonjour M. Dasilva

Comme nous avions vu par téléphone, la pièce que vous avez commandé initialement est la bonne, le fabricant à simplement changé le design de la pièce.

Ne voulant pas garder cette pièce vous nous avez fait le retour et nous avons procédé au remboursement de votre commande.

Merci de votre compréhension.

Nous restons naturellement à votre disposition.

Cordialement

Isa Responsable Service Client.Piscine Center

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