Pishuw Reviews 294

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 295 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the product's quality and its effectiveness in addressing issues like reflux, colic, and gas, providing peace of mind for parents. Many appreciate its portability, allowing babies to sleep comfortably in various locations, and its ergonomic design which babies prefer. The product is often described as a game-changer, helping babies sleep longer and more soundly. Reviewers are also impressed with the overall user experience, finding the product well-made and highly recommending it to other parents. However, some people mentioned issues with delivery, experiencing delays, missing orders, or receiving notifications that their parcel was moving between transit points without actual delivery. A few customers also noted difficulties with cleaning the product as covers are not always machine washable, and some expressed concerns about the return policy and product safety guidelines.

What people talk about most

Product

Users describe positive interactions with the product, with many reviewers finding it to be an invaluable aid... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the product as well-made and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting positive... See more

User experience

Reviewers highlight positive aspects of user experience, praising the product's practicality and ease of use... See more

Order

People report ambiguous experiences with order, with some finding the ordering process easy and quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have purchased two of the Dreamcradles to utilise with my daughter - they have been amazing as they are portable and keep her secure. She is a natural roller who would prefer to side sleep but the... See more

Rated 5 out of 5 stars

Premature baby born at 29 weeks with significant health problems and reflux being one of them! Waking up in night to hear my baby weighing 3lb weight choking on his sick! Most terrifying experience!!... See more

Rated 5 out of 5 stars

I wasn't sure about the Dream Cradle initially since it's not meant to be used to send babies to sleep in Australia but I took the punt anyway and it worked great for my baby. She likes how it cradles... See more

Rated 5 out of 5 stars

Absolutely love my Pishuw sleeper, my baby has reflux and she is almost 6months, it helps so much, she still fits in it perfectly and has lots more room to adjust as she grows, she goes to sleep in it... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

294 reviews

5-star
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1-star

Replied to 46% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

After Service Care and Delivery Service is a complete shambles

I purchased the Dreamcradle through the online store, however the item was never delivered. The courier, SpeedX, attempted delivery on three occasions (22 March, 29 March, and 2 April), each time noting “Building Closed” or “No Access,” resulting in the package being returned to their facility as undeliverable.
After more than three weeks without resolution, and multiple unsuccessful attempts to contact SpeedX to arrange collection, I raised the issue directly with Pishuw on 19 April requesting either a refund or replacement.
Following this, Maddie, the Director, personally reached out to address the situation. She provided a sincere apology for the experience and has since issued a full refund.
While I appreciate the direct intervention and resolution, the overall process and lack of communication leading up to this point were disappointing.

March 15, 2026
Unprompted review
Rated 1 out of 5 stars

This company appears unreliable

This company appears unreliable. I ordered on 18 February and paid for express delivery, but to date I’ve received no update on when my order will be delivered. My follow-up email was also ignored.
Any company that offers paid express delivery without clear timelines or customer communication should be avoided.

February 18, 2026
Unprompted review
Pishuw logo

Reply from Pishuw

Hi,

We’re very sorry to read this and completely understand how frustrating it is to be waiting without clear updates, especially when you selected express delivery.

We’d like to clarify that we do aim to respond to all messages within 24 hours. In some cases, direct emails can unfortunately land in our spam folder, which may delay our reply. For the fastest assistance, we always recommend using the contact form on our website, as those messages come through reliably to our support system.

You should have also received a shipping confirmation email shortly after dispatch containing your tracking number and delivery details. If you’re unable to locate it, please check your spam/junk folder as well.

Please reach out to us via our contact form with your order number and we will prioritise your case immediately and provide a clear update on your delivery status.

Rated 1 out of 5 stars

SCAM DANGEROUS ITEM

This is an absolute scam, not safe for children at all, very dangerous item, the straps wrap around the legs!
The reviews on trust pilot are AI generated and fake, should not be allowed to sell this item. When you want to return the item Pishuw give you and option where your are guaranteed to loose out the majority of your money, DO NOT BUY

February 2, 2026
Unprompted review
Pishuw logo

Reply from Pishuw

Hi Ami,

We’re very sorry to read this and we take concerns about safety extremely seriously.

The DreamCradle is specifically designed with infant comfort and safety in mind, including a secure strap system intended to prevent sudden rolling and provide gentle support. That said, we always advise parents to follow the official safe sleep guidelines of the country they reside in and to use extra supervision with newborns, as every baby is different in how they move and respond to sleep aids.

If the straps appeared to wrap incorrectly, this is often related to fit or adjustment, and our team is always happy to guide customers to ensure it is used as intended and safely.

Regarding returns, we do not aim for any customer to “lose money.” We offer flexible resolutions depending on the situation, including partial refunds that allow customers to keep the item, as well as full refunds upon return. Our goal is always to find a solution the customer is genuinely comfortable with.

We’re a small brand and customer safety and satisfaction are our top priorities. If you’re open to it, we would truly appreciate the chance to review your case directly and make this right for you.

Rated 1 out of 5 stars

Awful company to get hold of

Awful company to get hold of. Contacted as i hadn’t received my parcel even though paying for express delivery. Would not recommend this company to anyone.

February 11, 2026
Unprompted review
Pishuw logo

Reply from Pishuw

Hi Shreena,

We’re sorry to hear that you felt this way, as that’s certainly not the experience we aim to provide.

After reviewing your order, we can confirm that your parcel was delivered on the same day as your review. There was a slight delay during transit with the carrier, which was unfortunately outside of our control. As a gesture of goodwill and to ensure customer satisfaction, we also refunded your express shipping cost when you reached out about your order status.

We always aim to be responsive and fair when delays occur, even when they are caused by external courier issues. That said, we understand that waiting for a delivery, especially when express shipping is selected, can be frustrating.

If there is anything further we can assist you with, our support team is always happy to help.

Rated 5 out of 5 stars

An absolute must for a newborn

An absolute must for a newborn. This product is the one thing I would absolutely recommend 100% It’s been invaluable for help with acid reflux. Put into the pram and into the cribb. Portable everywhere and goes from lounge to bedroom to bathroom for sleep and playtime.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Omg love, love … LOVE IT!

Omg! Game changer for my newborn!
I use this product throughout the day to help with bub keeping feeds down after he has drunk his milk.

Also so good to have in the cot when I need to urgently put him down while my 18month old trying to get into everything! Haha

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Best bed

Best bed

Honestly helps my baby so much, sleeps so well on it, whether it last 3 days or 3 months it’s definitely worth while, probably my best and most needed purchase during my baby shopping spree, I would 100% recommend

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

This was brilliant for helping my baby…

This was brilliant for helping my baby sleep soundly during the newborn stage . He slept so much better on it than he did laying flat, suffered with colic and reflux so made night time wake ups less stressful, he easily went back off to sleep after feeding whereas without it I was having to burp him for ages - this cut the burping down to half the time. Definitely recommend. It’s no longer needed now as he doesn’t have colic or reflux issues.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

10%satisfied

Very happy with this product, I recommend it to everyone who has small babies. They feel comfortable and safe! 100% satisfied!

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Lifesaver with grandson with severe…

Lifesaver with grandson with severe reflux and colic. Being able to keep him upright after a feed and knowing he was safely secure has taken all the worry out. Great product.

January 1, 2026
Unprompted review
Rated 4 out of 5 stars

I’m pleased with the DreamCradle

I’m pleased with the DreamCradle. My baby uses it comfortably, and I’ve noticed improved comfort during rest. Reflux is still present, but the product helps my baby settle more easily. Delivery was fast and excellent.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

100% recommend

Super quick delivery. Quality product. And does exactly what it says. My baby was suffering not able to sleep longer than 2 hours at a time. Bringing bottles back up. First night she wasnt to sure. But second night she slept like a dream. She is 2 months out and now has he bedtime bottle around 9 and doesnt wake till between 4 and 5. Would 100% recommend

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Premature baby born at 29 weeks

Premature baby born at 29 weeks with significant health problems and reflux being one of them! Waking up in night to hear my baby weighing 3lb weight choking on his sick! Most terrifying experience!! Since using this he’s had nights sick free! No more scary choking episodes! Been absolutely a god send! Had 7 premature babies and found this on baby 7! I highly recommend especially for premature baby’s!! Xx

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

I bought this for my first grandson…

I bought this for my first grandson because his mom had dreadful reflux and I didn’t want him to suffer. Unfortunately he was in nicu for a few weeks where he had reflux often. When he got home he was put on the mattress and he has had little to no reflux. As a newborn he only wakes for a feed unlike when he cried for hours in hospital. We love as well that it’s easier to check on him from bed because he’s slightly elevated, giving great peace of mind

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Improved sleep for babies and parents

Our 6-week-old daughter was really struggling to sleep on flat surfaces, both during the day and at night, and would rarely sleep for longer than 15-20 minutes at a time during the day. We’ve used the Dream Cradle for only a few days now and are already seeing a massive difference. She’s sleeping longer both day and night, and her reflux seems to have improved. It’s also easy to transfer her (with care) to the crib if she’s fallen asleep on the Dream Cradle in another room. Overall, we’re very happy so far. Wish we had heard about it earlier.

January 14, 2026
Unprompted review

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