PitPat LIFE™ Membership - Black

PitPat LIFE™ Membership - Black Reviews

A product’s star rating is calculated as the average of all its reviews.


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Sold by PitPat

pitpat.com

4.3K Reviews

4.4

The information on this page is based solely on product reviews written by customers of PitPat via Trustpilot.


Here’s what people highlighted

Quality

3.9

14 ratings

Value for money

3.8

13 ratings


All reviews


Rated 5 out of 5 stars

Five stars for this dog tracker. GPS side's solid, —tracks well but can lag a few seconds, so the pup might seem farther than it is. Works fine overall. Health stuff's great: monitors sleep, playtime, well-being, all that. Only gripe? Instructions say need good Wi-Fi, but nah, it's cellular data you want. Wi-Fi messes it up, like if it's hooked to your car's WiFi nothing will work. Turn WiFi off, use mobile internet instead. App's a tad clunky, but for the monthly price, can't complain.

Quality: 5
Value for money: 5
Rated 2 out of 5 stars

Battery does not stay charged.

Quality: 2
Value for money: 2
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Reply from PitPat

Hello Sue

That is strange. It does sound like something may be wrong with your device or the coverage in your area.

Please reach out at help@pitpat.com and we can look into this for you.

Rated 5 out of 5 stars

Just started using but good so far

Quality: 5
Value for money: 5
Rated 1 out of 5 stars

Not fit for purpose, didn't track. Had to return

Quality: 1
Value for money: 1
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Reply from PitPat

Hi Ben

Sorry to hear that you had a poor experience with us, but great to hear that you've benefited from our 42-day returns period.

Rated 5 out of 5 stars

Awesome. We love this. Easy to use app. Records walks and has a find my dog button. Sleep mode keeps battery going longer. Amazing

Quality: 5
Value for money: 5
Rated 5 out of 5 stars

Great product My dog has no chance of running away know

Quality: 5
Value for money: 5
Rated 1 out of 5 stars

Tracker slow

Quality: 3
Value for money: 1
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Reply from PitPat

Hi Thomas,

Thanks for getting in touch.

I have also replied to your detailed review.

If you got drop us an email or give us a call, we will hopefully be able to speed things up.

Mark - Customer Support

Rated 3 out of 5 stars

Where I live in Yorkshire the signal is poor - you have to use GPS in urgent mode otherwise it doesnt track anything... 2 stars because it feels solid, just sadly doesnt work very well - because of the issues above the batterly will last 3 days max...

Quality: 2
Value for money: 4
Rated 5 out of 5 stars

Amazing. So easy to set up and use the app is brilliant. Attached to collars so easily and securely

Quality: 5
Value for money: 5
Rated 5 out of 5 stars

Fantastic

Quality: 5
Value for money: 5
Rated 5 out of 5 stars

Help keeping track of Amy

Quality: 5
Value for money: 5
Rated 1 out of 5 stars

Very bad quality, does not track even when settings are changes to urgent. When loading the tracking it takes 15 - 20 minutes even with the start my walk option. This is with clear line of sight and battery fully charged. It is very poor quality and the application very basic. I have purchased an activity monitor before and it was excellent. If you pick the subscription option, you are pulled in even after 12 months which is poor. Because if you buy one full price you are not pulled into a subscription. Thankfully I am still within the 42 days so will be sending it back. I purchased two for my cockapoos. I have called support and spoke with Mark at the beginning if the week, I have called every day with no answer.

Quality: 1
Value for money: 1
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Reply from PitPat

Hi Sean,

Thank you for leaving your thoughts on your GPS Tracker.

I am glad you have considered our no quibble return option. If you need help with returning your PitPat, please let us know.

You can purchase a GPS Tracker from our website and it is free to live-track your dog. There is no obligat
ion to sign-up to anything.

I hope this helps,

Mark - Customer Support

Rated 5 out of 5 stars

Works well but only just had it. I was a bit afraid it might come off my dog’s collar as she’s a spaniel and does go into the bushes for fun. So far it’s remained in place but it’s not really had a good test yet!

Quality: 5
Value for money: 5