Pivotal Legacy Planning Reviews 

153
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and exceptional ability to explain complex information clearly and understandably. The service is frequently highlighted as efficient and straightforward, making processes like will writing manageable and stress-free for customers. People appreciate the supportive customer service and the smooth user experience, which helps them feel completely at ease even during potentially difficult discussions. The overall experience is consistently described as excellent, with many customers highlighting the convenience and reliability of the services provided. Reviewers found the entire process easy to organize, often appreciating the flexibility of online meetings and the patient, understanding approach of the advisors.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its friendly, efficient, and... See more

User experience

People report positive experiences with user experience, finding the entire process professional,... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul Hunt , Legacy Planning Consultant,from Pivotal Legacy Planning ,Colchester was extremely professional and friendly and put us at ease. Explained everything in layman’s terms and was happy to a... See more

Rated 5 out of 5 stars

Paul was very helpful from start to finish. I was guided through every stage of writing a will, and the information was well explained and questions were clearly answered. Overall, the process was rea... See more

Rated 5 out of 5 stars

Very professional and friendly service. Paul was a delight to work with across the appointments we had, broke things down into simple terms for us and was very patient with all our questions. He made... See more

Rated 5 out of 5 stars

Had a help from Shane Brooks setting my first will. I am very thankful for all the support and information he provided me. As an introvert with feeling overwhelmed with new information and all the le... See more


Company details

  1. Legal Services

Written by the company

At Pivotal Legacy Planning, we specialise in providing tailored, professional will writing service with a personal touch. We understand that discussing your future and the legacy you leave behind can be a sensitive topic, which is why we prioritise a friendly, approachable service that puts your peace of mind first. Our team of professionals is dedicated to helping individuals and families secure their assets and protect their loved ones with well-crafted, legally sound wills. Whether you're looking to draft a new will, update an existing one, we guide you through the process with clarity, compassion, and expert advice. With a focus on simplicity and understanding, we ensure that all of our clients receive a bespoke service that meets their unique needs, helping them plan for the future with confidence and ease. At Pivotal Legacy Planning, your legacy is our priority.


Contact info

4.9

Excellent

TrustScore 5 out of 5

153 reviews

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4.9

All reviews

(153)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient, seamless, and reassuring will writing service

Our experience with Pivotal Legacy Planning was incredibly efficient and reassuring from start to finish. What could have felt like a daunting process was handled quickly, clearly, and with real care.
After setting up income protection through their partner family company, we were swiftly referred to their will writing services. The transition was seamless, with no delays or confusion, and everything was explained in plain, understandable terms.
The will writing itself was completed far more quickly than expected, without feeling rushed, and we felt fully supported throughout the process.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Superb

Superb. Paul was very patient with our questions and availability. Life is busy and I appreciate how he understands this. Thank you!

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Paul Hunt

Paul Hunt , Legacy Planning Consultant,from Pivotal Legacy Planning ,Colchester was extremely professional and friendly and put us at ease. Explained everything in layman’s terms and was happy to answer any questions about our wills.
He made the process stress free and simple. We will definitely recommend his service.
He put us in touch with others to help us with services he couldn’t offer. 5 star service!

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Peace of mind…

Just organised our will with the help and support of Paul Hunt from Pivotal Legacy Planning, who guided us through the process with ease and without pressure to make sure our wishes were met to ensure our loved ones were taken care of after our passing. Something we have been meaning to do for a long time and didn't realise that the whole process was so easy to do in the comfort of your own home.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Paul was knowledgeable, friendly, patient and helpful in getting my will written. A couple of Zoom sessions and I’ve got full peace of mind that my children’s futures and secure. Thank you so much.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Flexible appointments and difficult conversations made easy

Andy was amazing at helping us understand and organise our will. The process was super simple throughout and we were able to get appointments that fit our busy home life. Andy was incredibly knowledgeable and made the difficult conversations for the will something we were comfortable talking about.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

I recently used Pivotal Legacy Planning…

I recently used Pivotal Legacy Planning to set up my will, and the experience was smooth from start to finish. The advisor explained everything clearly and made a process I’d been putting off feel straightforward and manageable. Communication was prompt, the guidance was easy to understand, and I felt supported throughout.
Overall, a reliable and professional service for anyone looking to get their essential documents in order.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great service.

I cannot thank Paul enough for making this process so smooth and uncomplicated. He was personable, intuitive and informative, instantly making me feel at ease. The digital information was clear and presented in a way that it could easily be understood by someone during their first experience of this type of thing. I cannot recommend them enough! Thank you.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Makes a difficult conversation easy

We were referred to Shane by our insurance broker and the whole process was seamless and very easy to follow. Obviously discussing your wishes after you pass, and what will happen to those you leave behind is never a fun conversation, but Shane was very professional and thoughtful and made the whole process easy and stress-free.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to organise

Very easy to organise and the ability to do the Will over a zoom call at home makes it very convenient, we had Paul Hunt organising ours and he was brilliant 👏

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional and friendly service

Very professional and friendly service. Paul was a delight to work with across the appointments we had, broke things down into simple terms for us and was very patient with all our questions. He made the whole experience very easy for us and would highly recommend him and the service.

November 15, 2025
Unprompted review

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