1 The 'Log' Lie: The developers claim they can't help with accidental purchases, but this is false. They have access to Server Logs that prove if you actually used an item or not, but they REFUSE to
I am writing this to warn every player about Pixel Gun 3D and its developer, Cubic Games. I lost 900 gems—which I worked hard to earn—due to a documented technical lag.
Despite providing my Player ID (289658142) and challenging the support team to audit my Server Logs to prove that I have played ZERO matches with the accidentally purchased item, they refused to investigate. Support agents (Jim & Dan) are unprofessional and keep closing tickets (#722119, #722769) without any technical review.
They ignore the logs because the logs would prove their game is at fault. This is a clear violation of fair player treatment. I have already escalated this to Google Play Policy Enforcement (Ticket #6-6132000041193). Do not trust this developer with your time or money.