I have done business with Pixels Photo Art over a dozen times and they never disappoint. I'm continually amazed at how well they can convert an old graney yearbook album photo and turn it into a crisp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The restoration of my 1970's photo performed by Pixels Photo Art is nothing short of a miracle. I was stunned by how natural the color to the women's blouses and the lighting on the faces is. I am s... See more
Company replied
They were very kind and easy to work with even when I had many questions and didn't really understand how their company worked at first. I'm glad I chose this company because not only were they nice,... See more
Have been using Pixels now for a couple years helping me repair and colorize some old photos from 50-60 years ago, results have been amazing, service has been quick and any issues I have had were reso... See more
Company details
Written by the company
Pixels Photo Art is a custom portrait studio founded in 2021, bringing together artists from the US and the EU. We create personalized portraits for families, couples, pets, memorials, anniversaries, and any theme you can imagine. We work with both businesses and individual customers, and we print and ship worldwide.
Contact info
Galati, Romania
- office@pixelsphotoart.com
- pixelsphotoart.com
4.7
Excellent
315 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I looked at pictures on your site so…
I looked at pictures on your site so that’s why I thought you could do the picture I wanted. But it actually just looks like the baby was cut out and pasted on my husbands lap. Very disappointing especially for the cost of the picture.
May 16, 2024
Reply from Pixels Photo Art
Hey Susan,
We're sorry to hear you're disappointed, but we're a bit confused by your feedback. When we asked if you needed any revisions, you replied, "No, I think that is the best version possible. Thank you."
If you changed your mind, you could have reached out for a revision. It’s disheartening because we put a lot of love into our work, and your positive feedback followed by a negative review is quite surprising.
We believe reviews should reflect the overall experience and interaction with our team. Since we hadn't heard any complaints from you before, this review was unexpected.
Regarding the cost, we believe our prices reflect the time, effort, and skill involved in creating personalized artwork from your photos. While we understand that it might seem high, consider how much we spend on other things that don’t hold the same sentimental value. For example, a dinner out can easily cost $50-100, a pair of concert tickets might be $100-200, and even a single night in a nice hotel can be over $200. These are fleeting experiences, whereas a custom artwork is a lasting keepsake.
Thanks for understanding.
Crying at how perfect my photo came…
Crying at how perfect my photo came out. My father being honored in our wedding photos is the greatest gift ever. The first photo sent to me was incredible, I had one critique and they quickly sent me the new edit. It was so perfect. Crying happy tears!
May 17, 2024
Reply from Pixels Photo Art
Hi Jayne,
Thank you so much for your heartfelt review! We're deeply touched to hear that the artwork brought such joy and emotion to your special day. It was an honor to help include your father in your wedding photos, and we're thrilled that you loved the final result. Your happiness means the world to us, and we're always here to make sure everything is just right.
The quality of work was outstanding.
April 25, 2024
Reply from Pixels Photo Art
Thank you Jace! You're awesome!
My sister is graduating this year & the…
My sister is graduating this year & the way you put this picture together is going to bring tears of happiness to her when she sees this graduation gift
April 24, 2024
Reply from Pixels Photo Art
Thank you for your glowing review Gerardo! Congratulations to your sister! We're happy to be a part of her journey with this personalized graduation gift. Get ready for a heartwarming emotional reaction!
Brilliant service and quality
Exceptional quality and customer service. I would give PPA 10 stars if possible. Thank you to everyone who helped restore my pictures. Amazing work.
April 18, 2024
Reply from Pixels Photo Art
Thank you, Paul! Your review means a lot to us! We're happy to know that our photo restoration services brought the outcome that you were expecting!
My uncle passed in 2001
My uncle passed in 2001, and this picture brings me to tears. I love it
April 6, 2024
Reply from Pixels Photo Art
We are deeply moved to hear that! Your heartfelt words mean a lot to us, and we're honored to have created a piece that evokes such powerful emotions.
So fast, so awesome
So fast, and an amazing likeness! My son is going to love taking this to college!
April 2, 2024
Reply from Pixels Photo Art
Thank you for your feedback! We're thrilled to hear that you found our service speedy and the likeness amazing. Knowing that your son will cherish our work during his college journey brings us great joy!
Did an amazing job capturing the dogs…
Did an amazing job capturing the dogs unique characteristics.
February 20, 2024
Reply from Pixels Photo Art
We're happy to hear that you're pleased! We don't aim to be quick, but we do aim for quality! You have a beautiful dog!
Exactly what I wanted!!
This was absolutely perfect. My youngest son was the only one who didn’t get a picture with my dad for his graduation. I had this made as a surprise for him and it captures my dad perfectly. Thank you so very much.
February 19, 2024
Reply from Pixels Photo Art
Jamie, we're delighted to have been a part of this special moment for your family. Thank you for choosing Pixels Photo Art
You did an amazing job
It's everything I wanted. Thank you. Brought tears to my eyes.
February 7, 2024
Reply from Pixels Photo Art
Kendra, you are more than welcome! I hope those were tears of joy! :)
Reply from Pixels Photo Art
Thank you Kelly! Anytime! :)
Amazing service to provide and super…
Amazing service to provide and super fast response time. Thank you for this.
January 19, 2024
Reply from Pixels Photo Art
Thank you Nicole! Awesome services for awesome people!
Ordered this for a Christmas present…
Ordered this for a Christmas present beginning of November. It's January 10th and it still hasn't arrived. I did get a digital copy last week but not the poster...
January 3, 2024
Reply from Pixels Photo Art
UPDATE: Customer picked up the package. Reason for late delivery: The customer did not add complete address.
_______________________________________
Dear Shanna,
Thank you for taking the time to provide feedback. We have reached you on several occasions but we have not heard back from you.
The reason you did not receive it, it's because you provided a PO BOX number instead of a complete address. The shipping company doesn't know where to deliver. You can pick it up at POINTBLANK, TX 77364 post office, or you can reach them out and provide them the complete address.
Your order was placed on December 22, not in early November, and you received the digital delivery on the same day, well within our standard delivery time during the holiday season, which is 3-5 days.
Despite December 25 being a non-working day, we made an exception and processed your order promptly, as our commitment is to ensure our customers receive their orders on time. Our print handling time is typically 3-5 days, and the general delivery duration is approximately 5-7 days.
Considering these timeframes, when you placed the order, the estimated delivery window provided was 11 - 17 days, indicating an expected arrival between January 2-8. The tracking information currently indicates that the delivery is scheduled for January 1-9 and it was shown as "Estimated Delivery".
We understand the importance of timely deliveries and strive to meet our commitments. However, sometimes our hands are tied behind our back. We work with the information you provide and once we ship it, we can only hope for the shipping company to be able to ship it in time.
We are not a shipping company, and, like any other e-commerce website, we work with shipping companies. Delays, lost or damaged packages may occur but this should not alter your impression of us. We will always make it right to you if any of the above situations occur!
Thank you for your understanding.
The company went above and beyond to…
The company went above and beyond to meet my varied requests and ultimately sent me exactly what I pictured in my mind but poorly reflected to them in words!!! I would recommend and will go to this company again!
December 9, 2023
Reply from Pixels Photo Art
Laura,
thank you so much for taking the time to share your positive experience with us. We are happy to read that we were able to meet and exceed your varied requests, delivering exactly what you envisioned in your mind!
Your recommendation means a lot to us, and we are honored that you would choose our company again. We appreciate your trust and look forward to serving you in the future.
Big thanks!
Reply from Pixels Photo Art
Dear Kelsey,
We're genuinely delighted to receive your fantastic feedback! Your appreciation for the final result brings us immense joy.
Creating something special for you was our pleasure, and it warms our hearts to know that it turned out amazing.
As the festive season approaches, we wish you and your family a Merry Christmas filled with joy, warmth, and special moments. If there's anything more we can do for you or if you have any future projects in mind, please don't hesitate to reach out.
Quick and easy...and looks great!
Quick and easy. Digital print arrived 1 day after order. Made 1 edit request, and they turned it around in 1 day! Two days after order, I have a perfect digital print! I'm very excited to give this gift. Thanks so much!
December 14, 2023
Reply from Pixels Photo Art
Dear Cody,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our process quick and easy, and we're delighted we could promptly address your edit request. It's fantastic to know that you now have the perfect digital print and that you're excited to give it as a gift.
Your satisfaction is our priority, and we appreciate your kind words. If you ever have more projects or requests in the future, we'll be more than happy to assist you.
Reply from Pixels Photo Art
Dear Roshell,
Thank you so much for your continued loyalty and for taking the time to share your positive experience with us! We truly appreciate having customers like you who have been with us since 2020.
It's wonderful to hear that you appreciate our work, and we're thrilled to have the opportunity to serve you. If there's ever anything specific you'd like to see or if you have any suggestions for improvement, please feel free to let us know. We're here to ensure your experience remains exceptional.
Looking forward to continuing this journey together, and thank you again for being a valued part of our community!
I liked how quickly and efficiently…
I liked how quickly and efficiently their customer service was. I dislike my photos I had them do two and had to pay an extra $25 for them to use a different photo and they both just looked botched. Ended up spending $75 for two photos I will not be using….don’t recommend
December 6, 2023
Reply from Pixels Photo Art
Dear Jenn,
Thank you for sharing your feedback. We genuinely appreciate your input. We offer unlimited revisions within the provided materials to ensure the final product aligns with your vision.
Now, regarding your comment about our performance, we want to be transparent. We are genuinely sorry if we fell short of your expectations, but it's challenging for us to address specific issues without knowing the aspects you find unsatisfactory. You have not requested any other revisions.
We acknowledge the challenges posed by merging old and damaged photos with modern ones and the limitations involved. That's why, your input is important. You provided us with blurry photos of an old damaged photo and expected it to look like a modern photo.
To avoid any mismatched expectations, we encourage customers to reach out to us before placing an order, enabling us to provide insights into the potential outcomes.
The issues can still be corrected in the TRACK MY ORDER page, by requesting revisions to the designers.
As for the price, we've charged only half the price for changing a photo, considering the adjustments required. It's essential to understand that changing photos post-delivery involves a new order. Despite the substantial discount offered, it appears that it may not have been appreciated.
We sincerely apologize for any inconvenience caused and would appreciate more details on what aspects of the artwork you find unsatisfactory. This will help us address your concerns more effectively.
We have reached out, but we have not received any response from you.
Reply from Pixels Photo Art
Dear James,
Thank you so much for taking the time to share your positive experience with us! We're happy to hear that your experience exceeded your expectations and that our service was perfect for you. Providing exceptional service is our top priority, and we're delighted to know that we hit the mark.
If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Customer service was super helpful and…
Customer service was super helpful and my picture came out so good !
December 11, 2023
Unprompted review
Reply from Pixels Photo Art
Dear Victoria,
Thank you so much for taking the time to share your experience! We're happy to read that our customer service team was able to assist you effectively. Delivering a positive and helpful service is important!
It's always rewarding to know that our efforts have contributed to your satisfaction. If you ever have more inquiries or if there's anything else we can assist you with, feel free to reach out.
We appreciate your support and look forward to seeing you again in the future.
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