Pixels Photo Art Reviews 315

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the product, noting that the artwork is amazing and often exceeds expectations, especially for photo restoration and editing. People frequently highlight the excellent service and the helpful, kind, and attentive staff, who are easy to work with and provide quick responses. However, some customers also noted issues with customer service, describing some interactions as rude or unhelpful, particularly when addressing problems with an order. A few other people also felt that the final product did not meet their expectations regarding the quality of the digital work or specific editing requests, such as the direction a person was facing in a composite photo.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers express delight with the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are delighted with the premium level of photo... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the reliable and exceptional... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the customer service for... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being kind, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have done business with Pixels Photo Art over a dozen times and they never disappoint. I'm continually amazed at how well they can convert an old graney yearbook album photo and turn it into a crisp... See more

Rated 5 out of 5 stars

The restoration of my 1970's photo performed by Pixels Photo Art is nothing short of a miracle. I was stunned by how natural the color to the women's blouses and the lighting on the faces is. I am s... See more

Company replied

Rated 5 out of 5 stars

They were very kind and easy to work with even when I had many questions and didn't really understand how their company worked at first. I'm glad I chose this company because not only were they nice,... See more

Rated 5 out of 5 stars

Have been using Pixels now for a couple years helping me repair and colorize some old photos from 50-60 years ago, results have been amazing, service has been quick and any issues I have had were reso... See more


Company details

  1. Gift Shop
  2. Artist
  3. Paintings Store
  4. Photo Restoration Service

Written by the company

Pixels Photo Art is a custom portrait studio founded in 2021, bringing together artists from the US and the EU. We create personalized portraits for families, couples, pets, memorials, anniversaries, and any theme you can imagine. We work with both businesses and individual customers, and we print and ship worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

315 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

It was way beyond my expectations

It was way beyond my expectations ! It touched a lot of hearts , to see my son added in with my grandson an his life time achievements . Thank you so much ... I will be using your services again.

July 29, 2023
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Reply from Pixels Photo Art

We’re happy you loved it, Penny, and we’re happy we were able to help your family on your healing journey. Please accept our condolences for your loss! Thank you for trusting our services.

Rated 5 out of 5 stars

Worked with me until I was completely…

Worked with me until I was completely satisfied!! Friendly and fast to respond. I will be back:)

July 29, 2023
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Reply from Pixels Photo Art

We’re glad you loved the result, Bonnie. A quick response time is one of the standards we aim to always keep. Thank you for choosing our service, and we're looking forward to serving you again!

Rated 5 out of 5 stars

Great service

July 8, 2023
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Reply from Pixels Photo Art

Thanks Sevgi! It was an absolute pleasure working with you. Thank you for trusting us to help you with your photo art needs.

Rated 5 out of 5 stars

I inquired about getting a print for my…

I inquired about getting a print for my dad for his birthday. I emailed them and sent them three pictures and asked which one would be best, of which they promptly replied and told me the process and selected the best photo out of what I supplied. Very helpful, very polite and patient and best of all my dad loved it! Will use again for upcoming birthdays haha

June 13, 2023
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Reply from Pixels Photo Art

Thank you, Adam! The designer noted how friendly and communicative you were during the collaboration. We pride ourselves in how quickly we respond to our clients, and we’re happy you also enjoyed the quality of our service. It's been wonderful working with you, and we look forward to collaborating with you again. Cheers!

Rated 5 out of 5 stars

Great quality

Great quality, quick turnaround time and quick shipping! Hilarious and well done

June 7, 2023
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Reply from Pixels Photo Art

Thanks, Johanna! The picture you provided made it quite easy to make it hilarious! And yes, while we value quality over delivery time, we also love quick deliveries!

Rated 5 out of 5 stars

It was easy to use and upload

It was easy to use and upload. Also customer service was great for even being on chat format. Overall great experience, highly recommend.

June 14, 2023
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Reply from Pixels Photo Art

We greatly value our customers' experience during our collaboration, and we’re happy you had a pleasurable experience working with us. Thank you for trusting our brand!

Rated 5 out of 5 stars

Picture came back a little light asked…

Picture came back a little light asked to darken had it back later that day and is beautiful, I highly recommend will use this service many more times thank you!!!!

June 6, 2023
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Reply from Pixels Photo Art

We’re glad we could deliver quality at your satisfaction level, Mary. We’re also glad you loved the final piece. Whenever we can, we try to deliver quickly, too, even though we always prioritize quality over speed.

Rated 5 out of 5 stars

Amazing job. Fast service.

It was done beautifully and it was done so fast. I did the digital and by day 2 it was done. My mother passed away with cancer before she could make it to my sisters wedding. I am so glad she was able to be a part of it even i’m spirit. I made this for my sister and she absolutely loved it

June 5, 2023
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Reply from Pixels Photo Art

Virginia, thank you for sharing your heartwarming story! We're honored to have played a part in keeping your mother's memory alive. We're thrilled that your sister loved the photo art, and we hope it continues to bring joy and comfort to your family.

Rated 5 out of 5 stars

I loved how they worked with me to make…

I loved how they worked with me to make the photo exactly how I imagined.

May 20, 2023
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Reply from Pixels Photo Art

Kim, we're delighted that we could bring your imagination to reality. We appreciate your kind words and are thrilled you loved the final result. Thank you for trusting us with your photo art needs!

Rated 5 out of 5 stars

Wonderful work you are all doing

Wonderful work you are all doing!

Keep it up!

The was impressed with the delivery time. You guys delivered all the way to Zambia on time. I was also impressed with the actual art work and how you made edition upon request. I’m truly amazed.

May 18, 2023
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Reply from Pixels Photo Art

Janesh, we're so proud to have exceeded your expectations with our speedy delivery to Zambia and our flexible editing process. Location is not a barrier for us when it comes to delivering quality. Your kind words mean the world to us, and we're honored to have had the opportunity to create something amazing for you.

Rated 5 out of 5 stars

Wonderful Victorian pet portraits

Wonderful Victorian pet portraits! Thank you!

May 20, 2023
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Reply from Pixels Photo Art

We're happy that you enjoyed our Victorian pet portrait. We're thrilled to have created a beautiful piece of art for you and your beloved pet. We're passionate about capturing the unique personalities of our furry friends, and we're so glad you appreciated our work. Thank you for trusting our services.

Rated 5 out of 5 stars

First turnaround time

First turnaround time! The canvas is exactly what we wanted.

May 11, 2023
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Reply from Pixels Photo Art

We're so glad we hit the mark on our first try, Devonte. We strive for excellence in our work, and it's fantastic to know that we met your expectations. Thank you for trusting us with your canvas creation. We're thrilled that you love the final result.

Rated 5 out of 5 stars

Easy to order

Easy to order. Absolutely amazing outcome. Quick turn around. Couldn’t be happier 😁

May 3, 2023
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Reply from Pixels Photo Art

Hayley, we're so happy you're thrilled with your experience. We're proud to offer a seamless ordering process and are glad you found it easy to use. Our team works hard to deliver top-notch results quickly, and it's wonderful to know we exceeded your expectations. Thank you for your glowing review. We're honored to have made you happy.

Rated 5 out of 5 stars
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Reply from Pixels Photo Art

Thank you, Leanne, for your kind words. We're happy to have been able to assist you efficiently and effectively. We aim to provide exceptional customer service, and we're glad to hear that we met your needs. Thanks for trusting us with your photo art needs.

Rated 1 out of 5 stars

you were supposed to remove younger man…

you were supposed to remove younger man in the middle

March 31, 2023
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Reply from Pixels Photo Art

Dear David,

I am sorry to learn that you are dissatisfied with your recent order. We appreciate your previous orders, which were a positive experience, although we regret that you did not leave any reviews for them. We are disappointed to see that you chose to leave a negative review for this order, as we provided exactly what you had paid for.

It is important to note that you had ordered Medium - Photo Restoration, while removing a person/object from a photo requires Hard - Photo Restoration as mentioned in our Price Guideline Photo. We attempted to contact you multiple times regarding this matter, but we have not received any response. Hence, we delivered precisely what you had paid for.

Rated 5 out of 5 stars

Pixels Photo Art did amazing…

Pixels Photo Art did amazing restoration and colorization for some treasured photos. Ryan was knowledgeable and patient with my wants and needs. They are my go-to for any future restoration needs.

March 27, 2023
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Reply from Pixels Photo Art

MC, we're so grateful for your heartfelt review. We're glad that our team helped you with your photo restoration needs. We take pride in our attention to detail and dedication to understanding our client's unique needs. Thank you for entrusting us with your precious memories, and we look forward to serving you again in the future

Rated 5 out of 5 stars

Amazing!! Worth it.

Amazing!!! The picture is just like a painting and it feels like a painting! My boyfriend will love it! His mom passed away when he was a teen and he never really had pictures with his mom. I thought it would be ideal to merge a picture of his mother with him as an adult now. :)

March 22, 2023
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Reply from Pixels Photo Art

We're deeply touched by the story behind your photo art request, Khristene. We're honored to have played a part in creating a unique and meaningful gift for your boyfriend. We hope your boyfriend treasures this special keepsake, and we're grateful for the trust you placed in us to create something so sentimental.

Rated 5 out of 5 stars

Amazing

Didn’t take long to get my picture I had made for my little brother! It looked amazing

February 27, 2023
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Reply from Pixels Photo Art

Ashley, we're glad your custom picture arrived quickly and exceeded your expectations. We understand the importance of capturing special moments and creating unique gifts for loved ones. We're thrilled that your little brother's picture turned out amazing and you're happy with the result. Thank you for choosing us, and we hope your brother treasures the gift.

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