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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their quality and suitability for petite individuals, often highlighting the perfect fit and design. Many people appreciate the efficient delivery service, noting that items arrive quickly and as expected. However, some customers have expressed dissatisfaction with the sizing, finding it inconsistent or smaller than anticipated, which occasionally leads to the need for returns. While many find the return process easy, a few people have reported difficulties or issues with the reimbursement process.

What people talk about most

Product

Clients share positive opinions on product quality and fit, especially for petite sizing. Many reviewers... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the good quality of items, with some... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast and efficient... See more

Order

Customers had ambiguous experiences with order. While many reviewers found the ordering process easy and... See more

Return policy

People report ambiguous experiences with the return policy. While some customers found the return process... See more

Based on these reviews

Rated 4 out of 5 stars

I bought a pair of really lovely trousers from Pixie Girl, they fitted me perfectly. I would recommend this Company, their Clothing is reasonably priced and well made, they keep in touch with details... See more

Rated 4 out of 5 stars

Customer service excellent sorted issue out with delivery above and beyond. Shame there's not more shorter than 27" trousers and jeans. Sent return see how that goes???

Rated 4 out of 5 stars

This is my first time ordering from pixie girl. I am very petite and find it very hard finding fashionable clothing, especially trousers, that suit my height. I am so glad I googled and took a chance... See more

Rated 4 out of 5 stars

Perfect length kick flare leggings for 5ft person. I bought a teddy fleece 2 size bigger it was lined and it was generous but not too over sized. First time ordering for here would purchase again.... See more


Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Shoe Store

Written by the company

PixieGirl is the go-to for petite women’s fashion that fits. Made exclusively for women 5’3 and under and available in sizes 6-20, PixieGirl offers a mix of high street fashion and everyday essentials made for smaller frames. From petite dresses and tops to petite jeans and trousers with leg lengths up to 27” leg length, find it all at pixiegirl.com


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice dress

Nice dress, as expected. Size is ok,maybe runs a tiny bit smaller but overall no complaints. As described and customer service and communication faultless.

December 12, 2025
Rated 5 out of 5 stars

Excellent timely service

Excellent timely service. Very easy to return the item as was too small.
Coat was good quality but unfortunately other sizes were out of stock

December 5, 2025
Rated 5 out of 5 stars

I love this pretty dress

I love this pretty dress. It's proportionally just right for me. I'm 5ft one and size 14. Love the fabric which looks like denim but is softer. The style is flattering too.

December 16, 2025
Rated 1 out of 5 stars

Missing Parcel

Parcel is missing. Emailed twice and Evri also emailed on my behalf but still no response

December 17, 2025
Unprompted review
PixieGirl logo

Reply from PixieGirl

We regret to hear that your parcel is missing and that you have not received a response. We'll investigate this issue to improve our service.

Rated 1 out of 5 stars

Ordered PJ set top and shorts

Ordered PJ set top and shorts. No shorts come. Tried contacting multiple times with no response to resolve the issue

December 16, 2025
PixieGirl logo

Reply from PixieGirl

We regret that the shorts were missing from your PJ set and that we haven't responded to your contacts. We'll investigate and work to improve our response time.

Rated 2 out of 5 stars

No Customer Service …

I ordered what I thought was a petite chocolate brown tracksuit. When it was delivered it was the bottom only but when I checked what I had paid I realised that was correct. I then went back into the website and tried to find the top that I originally saw with the bottoms but I couldn’t find it. I put in chocolate brown top/tracksuit but the top did not come up. I tried calling but it was just a recorded message so I emailed explaining I wanted to buy the top and could they help me. I have never received a reply from the company so I returned the bottoms. First time I have ordered from the company and won’t be using them again.

December 8, 2025
PixieGirl logo

Reply from PixieGirl

We appreciate you taking the time to share your experience. We're sorry you had difficulty finding the matching top and that you didn't receive a response to your email. We'll investigate why our customer service team didn't respond and how to improve our website's search function.

Rated 5 out of 5 stars

Love this site just for us shorties

Love this site just for us shorties. Quick delivery and easy to return if items don't fit. Great quality and choice love the tops and great to have trousers/ joggers I love without having to take up cos they're too long. Perfect length.

December 8, 2025
Rated 1 out of 5 stars

Will never buy from this company again…

Will never buy from this company again , ignore messages , All I wanted was to return an item … buyers beware this company is unhelpful and customer services are non existent …
Had to take out a dispute to try and get my refund back .. The jumper is really poor quality and material is awful , not really what was described ..

December 12, 2025
Unprompted review
PixieGirl logo

Reply from PixieGirl

We regret that you were not satisfied with your purchase and our service. We are sorry that our product's quality and description did not meet your expectations, and for any trouble with your return. We'll review your feedback to improve our services.

Rated 1 out of 5 stars

I ordered a necklace for my daughter

I ordered a necklace for my daughter. Everything went through and the process what simple. Until they charged me again 3x. First time they refunded the money. After the 2nd time I contacted my bank. They then tried to charge me a 3rd time for twice as much. My bank flagged it as a fraudulent charge. After confirming they blocked my card. I greatly appreciate my bank catching that. However, I do not recommend this company. I should've done my research before ordering even if its all over TikTok and Facebook.

December 28, 2025
Unprompted review
PixieGirl logo

Reply from PixieGirl

We appreciate you bringing this to our attention. We're sorry to hear about the multiple charges and the inconvenience it caused. We'll investigate this issue to prevent similar situations in the future. Thank you for your feedback.

Rated 3 out of 5 stars

Happy with the item but problematic delivery

Happy with the item but the delivery was problematic. The experience with Evri would put me off ordering anything further.

December 8, 2025
PixieGirl logo

Reply from PixieGirl

We appreciate your feedback and are glad you're happy with the item. We're sorry to hear that the delivery experience was problematic and will review our processes.

Rated 4 out of 5 stars

Arrived on time

The clothes were dispatched on time and well made.
The problem was that all the leggings and trousers although advertised as petite were in some cases 3 inches too long .
The clothes were returned and a refund given without any problems.
Thank you I’m

December 8, 2025

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